Fletcher Jones Audi - Service Center

Always great service I come in an always receive great service from Gerardo on the Service team! He's great! My problems get fixed the first time around and he's quick to I come in an always receive great service from Gerardo on the Service team! He's great! My problems get fixed the first time around and he's quick to help with any issues or concerns. More

Fletcher Jones Service Techs Always a great, friendly and professional experience when I take my car in for service. The team of techs know me and my car and always provide excel Always a great, friendly and professional experience when I take my car in for service. The team of techs know me and my car and always provide excellent service More

Great customer servicej Jon Ralisnwas friendly, curtious and professional. A please to work with. He made sure to answer all of my questions and kept in contact throughout th Jon Ralisnwas friendly, curtious and professional. A please to work with. He made sure to answer all of my questions and kept in contact throughout the day More

Always attentive and accommodating. Thank you! Fletcher Jones Audi always takes great care. From offering the use of the shuttle service, loaner vehicle, and holding my car overnight due to my trav Fletcher Jones Audi always takes great care. From offering the use of the shuttle service, loaner vehicle, and holding my car overnight due to my travel schedule. So glad I bought an Audi and have them as my touch point. More

pleasant day very professional & on time service bill was what was quoted received 2 calls that my vehicle was done & an email would recommend to all who ask very professional & on time service bill was what was quoted received 2 calls that my vehicle was done & an email would recommend to all who ask More

Another Outstanding Visit I appreciate Tim Mettille working with me and my schedule ~ he makes it so easy. Even my salesperson Jack came to check on me during my visit! Grea I appreciate Tim Mettille working with me and my schedule ~ he makes it so easy. Even my salesperson Jack came to check on me during my visit! Great people and GREAT EXPERIENCE. THANK YOU! More

Tire Package Loaner car: new A6 Tail gate: Fixed noise Tire package: All tires had scratches: Fixed Tim Mettille is great: Super friendly, he always updated me Loaner car: new A6 Tail gate: Fixed noise Tire package: All tires had scratches: Fixed Tim Mettille is great: Super friendly, he always updated me on the progress!!! More

5 Star Service! Met with my service advisor, Jim Ebe, and as always, he's a pleasure to work with. I explained some issues I was having with my Allroad, including a s Met with my service advisor, Jim Ebe, and as always, he's a pleasure to work with. I explained some issues I was having with my Allroad, including a suspected mouse nest somewhere under the hood. Jim was in touch throughout the service process and called to let me know that a mouse nest was indeed found and removed. Damaged wires were replaced, and all other items of service were completed in a timely manner. The drivers of the pick up/drop off service shuttle were wonderful. It's really nice to have this level of service anywhere these days, Fletcher Jones Audi excels in top quality customer service from start to finish! More

Excellent Customer Service!!! What a great customer service experience at my recent visit to Fletcher Jones Audi Chicago downtown. William Gonzalez, Assistant Service Mgr. handled What a great customer service experience at my recent visit to Fletcher Jones Audi Chicago downtown. William Gonzalez, Assistant Service Mgr. handled my car and provided what I call a white glove customer service treatment from start to finish. Overall the team at Fletcher Jones really knows how to treat their customers. A perfect 10! More

Excellent Customer Service My Service Advisor, Tim Mettille, was concise and thorough in his explanation of service being performed and the estimated time to complete the servic My Service Advisor, Tim Mettille, was concise and thorough in his explanation of service being performed and the estimated time to complete the service. I received status updates via phone call and text messages. Thanks! More