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Fletcher Jones Imports
Las Vegas, NV
2,104 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,104 reviews
June 08, 2016
SERVICE Spencer Kaplan customer service skills is beyond ideal. Upon checking in, he told me what needs to be done and quoted a price and kept me updated whi Spencer Kaplan customer service skills is beyond ideal. Upon checking in, he told me what needs to be done and quoted a price and kept me updated while the vehicle was being serviced. As always, I am happy with the outstanding service. More
by RDSomera
Employees Worked With
Spencer Kaplan
June 07, 2016
Service! Upon entering the lot I drove into service where I was greeted. After connecting with Jason my service guide I was quoted a price in my oil change. Th Upon entering the lot I drove into service where I was greeted. After connecting with Jason my service guide I was quoted a price in my oil change. The dealership did a courtesy inspection on my car where it was found I need additional services. Great place! I'll be back soon. More
by DavidFarrakhan
Employees Worked With
Jason
June 06, 2016
mercerdes dreammming Everyone was sooooooooooo helpful and understanding of my needs especially Mel. I want to thank you guys for making my experience at Fletcher Jones so Everyone was sooooooooooo helpful and understanding of my needs especially Mel. I want to thank you guys for making my experience at Fletcher Jones so exciting. I have been a Jaguar owner for many years and you have made a believer in me for my future cars. More
by salboy
Employees Worked With
Mel Myers, Doris Newton
June 04, 2016
Stress free Our whole experience with Fletcher Jones Mercedes Benz was very pleasant and stress free. I found the GLA 250 that I wanted with the help of Mike Mond Our whole experience with Fletcher Jones Mercedes Benz was very pleasant and stress free. I found the GLA 250 that I wanted with the help of Mike Mondesi. I am very pleased with the customer service and the whole brand itself. More
by Melissa Fletcher
Employees Worked With
Mike Mondesi, Lisa Ortega, Ivan Hoff
June 03, 2016
Excellent staff! I would suggest this dealer to anyone. I have purchased many cars over the last 10 years and being a returning customer I am very happy once again wit I would suggest this dealer to anyone. I have purchased many cars over the last 10 years and being a returning customer I am very happy once again with Steve Kaplan and his staff. I will return in the future for sure. More
by Scrappy16
Employees Worked With
Maxine Linihan, Spencer Kaplan, Dave Fast
June 03, 2016
Superior Service I can always count on Josh Singer to give the best service. No matter what the situation, he is able to accommodate my time schedule and get what is I can always count on Josh Singer to give the best service. No matter what the situation, he is able to accommodate my time schedule and get what is needed done in a timely manner. He is the best service adviser I have ever worked with. More
by Boulos11
Employees Worked With
Josh Singer
June 02, 2016
Satisfied Fletcher Jones is simply the best in customer service and have simplified the car buying experience in a high level of professional wa of customer ser Fletcher Jones is simply the best in customer service and have simplified the car buying experience in a high level of professional wa of customer service. Really had a great time! Credits to Cristina and Sandy Wolf More
by Romeo Beltran
Employees Worked With
Sandy Wolff
May 31, 2016
Very satisfied customer I have been getting my car serviced by Spencer for the past 8 years and have always been treated with the utmost care and professionalism. I remember I have been getting my car serviced by Spencer for the past 8 years and have always been treated with the utmost care and professionalism. I remember clearly when my car was broke down Couple of month ago Spencer and Curtis made my painful experience a pleasant one. Thank you so much. More
by Farhadge
Employees Worked With
Spencer Kaplan
May 30, 2016
amazing guest service amazing first time e for me thank you very much i was not expecting a dealer ship with so kind people working as a team guest service amazing first time e for me thank you very much i was not expecting a dealer ship with so kind people working as a team More
by Alexander el Magno 1234
Employees Worked With
Shai Was great thank you, Shai Winograd, Ivan Hoff, Marcela Patricio, Ana Corbo
May 28, 2016
Listen to customer Listen to the customer's problem and try to resolve the problem even if the problem cannot be identify. The service advisor would let the automobile s Listen to the customer's problem and try to resolve the problem even if the problem cannot be identify. The service advisor would let the automobile sit overnight to see if oil leaks. More
by Chang lvs
Employees Worked With
Ryan Cross
