Fletcher Jones Imports

Excellent customer service. Fletcher Jones on West Sahara is a truly excellent car dealership. I truly appreciate the fine customer service experience that Mike Mondesi offered. Fletcher Jones on West Sahara is a truly excellent car dealership. I truly appreciate the fine customer service experience that Mike Mondesi offered. He did a great job in helping me get into the car I truly wanted. Excellence in customer service is hard to find and everyone was superb. More

Bad News... but given with compassion I'd gone in for a routine service and to determine why the "check engine" light was coming on intermittently. Dennis said it was probably a software u I'd gone in for a routine service and to determine why the "check engine" light was coming on intermittently. Dennis said it was probably a software update that was needed, but he'd let me know. Turns out that it was an AdBlue sensor which was malfunctioning and because it's built into the tank, it is necessary to place the whole tank. (Why a sensor is built into a tank is another question.) On top of that, the parts department originally quoted the price for the wrong part. Dennis called, kept me informed, and did what he could to help with the sticker shock. More

The overall service provided was great and Shai was superb! Fletcher Jones is the best Mercedes dealership in town. The customer service is excellent and they care about you and making sure you get the car that Fletcher Jones is the best Mercedes dealership in town. The customer service is excellent and they care about you and making sure you get the car that is right for you. More

Treated like royalty At Fletcher imports Mercedez from the moment you drive up to the front gate and give your name you are treated like royalty all the way At Fletcher imports Mercedez from the moment you drive up to the front gate and give your name you are treated like royalty all the way More

Outstanding service Spencer Kaplan was timely & kept me posted throughout my repair service. The rest of the team I dealt with at Fletcher Jones were all exceptional. Spencer Kaplan was timely & kept me posted throughout my repair service. The rest of the team I dealt with at Fletcher Jones were all exceptional. I won't go to Mercedes Henderson even though I only live a few minutes away from that dealership. I prefer to deal with the cool staff at Fletcher Jones. You guys rock! Thanks More

Spencer Kaplan is the best!!! I just wanted to take a moment to let everyone know what a wonderful experience I'v had at Fletcher Jones Mercedes. Spencer Kaplan has been my advisor I just wanted to take a moment to let everyone know what a wonderful experience I'v had at Fletcher Jones Mercedes. Spencer Kaplan has been my advisor for over 3 years now. He is a wonderful person and has always been there for me when ever I needed something. I would recommend him to anyone. You will been in good hands with Spencer, he always explains everything you need to know & makes the over all experience delightful. He even makes sure your car is washed before you leave:-) Thanks for everything Spencer! This review is well over due! More

The Best Experience Ever Haim from Mercedes Benz is now my favorite sales car dealer. His customer service skills and personality is just that of what is expected in a high en Haim from Mercedes Benz is now my favorite sales car dealer. His customer service skills and personality is just that of what is expected in a high end brand. He truly delivered all that is promised and even checked on me weekly to make sure I am ok and that I'm happy with my car. I highly recommend you look for him if you're shopping for a new car. More

Customer Service excellents My customer service representive is excellent . Ryan is Very knowledgeable about the Mercedez Brand. He Explains to me part functions when I ask an My customer service representive is excellent . Ryan is Very knowledgeable about the Mercedez Brand. He Explains to me part functions when I ask and is very thoughtful. Ryan takes thes the time and is very helpful. I recommend him to some of the teachers that I work with at Clark County School Distict. More

Best ever Spancer was a great help in gett ing us in and out exceptionally fast for an alignment. He even sent a text sp that I could communicate direct if I ha Spancer was a great help in gett ing us in and out exceptionally fast for an alignment. He even sent a text sp that I could communicate direct if I had and questions or concerns. More

Can't imagine buying a car from anyone ex Fletcher Jones MBZ Buying or leasing a car can be a stressful, frustrating and sometimes confusing experience-but not here! I have leased 4 amazing cars and just bought Buying or leasing a car can be a stressful, frustrating and sometimes confusing experience-but not here! I have leased 4 amazing cars and just bought my first auto with Fletcher Jones Mercedes. All 5 transactions were fast, easy and a pleasure from start to finish. Almost every time, I have worked with the same folks (Steve Kaplan as GM, Ivan Hoff in Finance, Spencer Kaplan in service, Jay Fields in sales and Zack or Renee in training). It's obvious people love working there. I decided to downsize this time and felt no pressure whatsoever to remain in a larger car or more expensive lease. I explained what my goals were for this purchase and accomplished everything I set out to in one visit. I am enjoying my beautiful new car and look forward to my next purchase or lease. More