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Fletcher Jones Imports
Las Vegas, NV
2,102 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,102 reviews
February 23, 2011
From the GM Steve Kaplan to Dave Fast in service to Brianna Gross in the loaner car department this dealership exemplifies "quality service". Led by Steve (GM) his no nonsense straight talking ways ar Brianna Gross in the loaner car department this dealership exemplifies "quality service". Led by Steve (GM) his no nonsense straight talking ways are always appreciated and certainly a refreshing trait when it comes to purchasing a vehicle. When the time comes for service, Dave Fast is always helpful, respectful of your time and hard working. Brianna in the loaner car department consistently has perfectly clean and well maintained loaners. I can't express how fabulous the service and experience is at this dealership. I highly recommend both the dealership and more specifically employees such as aforementioned who make trips to Mercedes an actually pleasant experience. More
by cashsosa
Employees Worked With
Dave Fast, Steve Kaplan, Brianna Gross
February 16, 2011
I purchased my ML320 IN 2003.I have had all service on this suv.preformed at your dealership.The service department is great.Mr.fast is a pleasure to deal with,and my car runs and,looks great,thanks to hi this suv.preformed at your dealership.The service department is great.Mr.fast is a pleasure to deal with,and my car runs and,looks great,thanks to him.Last week Ihad my car in for service(oil change and,brakes).The parts dept.had to order the back pads,as they were not in stock.Dave informed me that this would take a few days,and there were not any loaner cars at this time.we walked over to maxine`s office and,I had a loaner in about 5 minutes.This is just an example of every time I have visited your dealership.Dave and Maxine are valuable assets to your company.I would not hesitate to recommend Fletcher Jones Imports to anyone.Because of Dave and,Maxine treating me like family,I look forward to dealing with your dealership for many years to come. More
by gene laszlo
Employees Worked With
Maxine Linihan,Dave Fast.
February 14, 2011
Maxine brought back my faith in Fletcher Jones. I was ready to switch over to Beverly Hills Mercedes for an S550, but her excellent customer service and genuine care for me as a client kept me there.I ha ready to switch over to Beverly Hills Mercedes for an S550, but her excellent customer service and genuine care for me as a client kept me there.I have owned many high end vehicles, but this was my best car buying experience overall! More
by mayra11
Employees Worked With
Maxine Linihan
February 14, 2011
I have purchased/leased 6 vehicles in the last 4 years from this dealership and I will not go anywhere else. The dealership and staff are extremely professional, kind and attentive to my needs, and treat from this dealership and I will not go anywhere else. The dealership and staff are extremely professional, kind and attentive to my needs, and treat me like family. Even after I have completed the purchase, they are extremely responsive to requests for assistance and the service has been impecable. The dealership is top notch in every way and the primary reason that I buy Mercedes. More
by pgoodhart
Employees Worked With
Sandy Wolf, Maxine Linhian, Dennis Eich
February 14, 2011
to whom it may concern, I have dealt with fletcher to whom it may concern, I have dealt with fletcher jones imports since 1990. during that time i have interacted with all departments parts servic to whom it may concern, I have dealt with fletcher jones imports since 1990. during that time i have interacted with all departments parts service and sales. I have bought cars,service and special order parts and at all times professionalism, courtesy, integrity. were experienced. Although during my relationship with fletcher jones all transactions were done professionally. It is one of the few places were i still feel comfortable doing business on a handshake basis. There word is still good! i've recommended numerous friends to fletcher jones imports and have never had anything but high praise and thanks from them about there experience. Thanks More
by pwlaverty
Employees Worked With
maxine linihan
February 12, 2011
I believe in relationships which is what I have found at FJ Imports. Working with Maxine Linihan is always a treat! Her "can do" attitude and commitment to the client NEVER STOPS. My wife and I purchased FJ Imports. Working with Maxine Linihan is always a treat! Her "can do" attitude and commitment to the client NEVER STOPS. My wife and I purchased a S550, S65 AMG and a GL550 from FJ Imports and figured it was time to try a Bentley. Just before I was about to close the deal my wife said, "you should call Max and see what she has." Twenty four hours later I was the proud owner of a 2011 Arctic White G55K AMG. You are probably wondering why? The reason is because Ms. Linihan and the FJ Imports Team know how to treat customers. Maxine covers a car deal like no other and the service is just as good today as the first day I met her! The experience continues on with their Service Department. Mr. Ryan Cross knows how to make the client special. It doesn't matter if you are adding a high end upgrade or having your oil changed, he always keeps his eye on the ball. I want to say Thank You to Maxine Linihan and the FJ Imports Family for making my family a part of their family! Peace and Love, Ron More
by parafrog
Employees Worked With
Maxine Linihan
February 12, 2011
The best MB dealership on the planet! They know how to treat you right and build great loyalty! From the moment you drive into the dealership, to walking into the showroom- you know you've arrived somewh treat you right and build great loyalty! From the moment you drive into the dealership, to walking into the showroom- you know you've arrived somewhere very special. An inventory of nearly every model offered, clearly exceeds that of not only MB dealerships, but other brands, as well!!! Thus the reason for having purchased over 30 MB vehicles in my life and all my vehicles at Fletcher Jones, since moving to Las Vegas in 1999! More
by bill60521
Employees Worked With
Tom Zumbo, Jay Shinebaum and Steve Kaplan
February 12, 2011
This is the best and most professional dealership in town! Davi took personal responsibility in making sure everything was to my specifications and the manager Tom also made sure I was completely satisf town! Davi took personal responsibility in making sure everything was to my specifications and the manager Tom also made sure I was completely satisfied with my new car before I left. I have been to other so called "luxury" dealerships and none compare to this one's look, feel and overall customer service. This is the 3rd car I have purchased from this dealership and not only do they take great care of you during the sales process; their service department is friendly as well and the quality of work is great. More
by Survey26
Employees Worked With
Davi/Tom
February 12, 2011
I have been a happy Mercedes owner for over 8 years, mainly due to the wonderful service I receive when my car is in the shop. I am always treated with respect, and they accommodate my schedule as much mainly due to the wonderful service I receive when my car is in the shop. I am always treated with respect, and they accommodate my schedule as much as possible. My service advisor, Chris Zoltowski, always greets me with a smile and keeps me informed of the progress of my vehicle and any problems that have arisen. Doug Wolf has worked on my car throughout the years and I've always left happy from the service he performs. Thanks, Fletcher Jones, for employing such wonderful people. I know I'm in good hands! More
by Robin Ravize
Employees Worked With
Doug Wolf/Chris Zoltowski
January 31, 2011
I was sold a starmark certified cls550 that had been in a front end collision. After the purchase I noticed the repair work they admit they performed but they maintain that the damage that still exists is un front end collision. After the purchase I noticed the repair work they admit they performed but they maintain that the damage that still exists is unrelated to the damage they fixed even though there is no evidence of any subsequent collision. I spoke to the GM and was told " we don't have to disclose body damage, only frame damage." Even though the starmark certification program states that any repairs done must be below 10% of msrp or be reported to the customer. If they had actuall fixed the original incident completely I could see this being ok. However my car is in no condition to pass a starmark certification and the dealer says too bad those don't mean anything anyways. "if it has a clean car fax we certify it" I was told outright that they don't inspect their cars and if they do find something as long as it's not on the car fax they will certify the car. I left my car there for 3 days to have zylon applied then when I tried to have stains removed they stated that I missed my zylon appt even though I had their loaner car for 3 days. 3 tries later and zylon is finally applied. They removed my rear floor mats and when I asked for them back they told me they don't make those any more. I then clarified that I had them when I arrived. My floor mats promptly appeared. 2-15 edit. 1.when the vehicle was purchased on ……….. it had 3M clear wrap on the rear wheel wells but not on the front bumper. 2. On March 4 2010 at my first service visit I pointed out that the headlights didn’t line up, but I was assured by your tech that they were laser aligned. I was lied to because if you had pointed out that the headlight was actually broken you would have had to explain to me how you think it happened, which you still wont do. 3. On April 4th 2010 you agreed to repaint the paint that was falling off and investigate why the light was messed up. But what you did was a quickie 4 hour paint job of the wrong color. Then sprayed a red and a black car right next to mine, which landed all over the back of my car. Had you painted it properly the first time it wouldn’t have fallen off. Had you painted it properly the second time I wouldn’t have seen all the rest of the damage inside the grill that you have yet to explain. These 2 paint jobs are admission of guilt 1 & 2. 4. In the first letter you stated that you did make repairs to the front right bumper, which is where the current damage is. This is Admission of guilt #3. Had those repairs been completed properly there would be no damage to the front of my vehicle. And since you admit to even working on that area of the car, this proves you engaged in deceptive trade practices by not mentioning that to me when you sold me a certified Starmark Mercedes. 5. Steve Caplan your GM said “We don’t have to disclose body damage we only have to disclose frame damage.” This Is both incorrect and an admission of guilt #4. 6. If you read the third party inspection I provided you it states that there is existing damage that is clearly left over from an uncompleted repair. The light has been 3rd party verified as a safety hazard so if some accident should befall me at night rest assured that you will be a plaintiff charged with negligence. “ no reason for current damage except for previous damage to bumper”. There are no external signs of an impact. There never have been since you folks did initial repairs before I bought the vehicle. 7.i have USAA full coverage car insurance with a 500$ deductable. I called them out to try and file a claim since logic dictates if you say you didn’t do it then I must have hit something and don’t know it. They were unable to find any reason for a claim, and blamed it on someone not repairing it right at some point. So if you would like to explain this to me I’m all ears. 8. you keep bringing up the time factor in this. Let me remind you that the first attempt to try and get this fixed was less than only 8 months after I bought my car. These cars have 10,000 mile service intervals. The only reason I didn’t bring it to your attention sooner was out of sheer convenience. I figured id just ask about my lights at my first service visit. I assumed I was working with a reputable dealership and you would just fix it as that was what I was led to believe when roger sold me the car. More
by Xtant666
Employees Worked With
Steve Caplan
