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Fletcher Jones Imports

Las Vegas, NV

Overview
Reviews
Vehicles
4.8
2,101 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,101 reviews

October 04, 2021

Convenient shuttle service. Informed of any tech concerns and problems solved in a timely manner. More

by sandorx99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
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Oct 06, 2021 -

Fletcher Jones Imports responded

Hi Sandorx99, Our team of experts are excited to hear that you were assisted promptly and provided with outstanding service throughout your recent visit with us. Providing the shuttle service is one of the many perks we offer to our guests. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Fletcher Jones Imports

October 04, 2021

Have had Dennis as my service rep for several years and he has never failed to deliver. More

by Meljim2604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
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Oct 04, 2021 -

Meljim2604 responded

Great service!

Oct 06, 2021 -

Fletcher Jones Imports responded

Hi Meljim2604, Thank you for the opportunity to serve you! It's wonderful hearing that Dennis assisted and provided you with outstanding service throughout your visit with us. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team is looking forward to seeing you again at your next scheduled interval. Best Wishes, Your Friends and Family at Fletcher Jones Imports

October 03, 2021

LaRoyne was exceptional and a great person to work with. Routine maintenance were completed in time. More

by msalegre
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
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Oct 03, 2021 -

Fletcher Jones Imports responded

Hello there, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that LaRoyne took great care of you in a great and exceptional manner! Thank you for your business and the opportunity to serve you. Warmest regards, Your Friends and Family at Fletcher Jones Imports

October 03, 2021

Customer service was great from checking in and pick up of the vehicle. Car was clean. Good job for Danielle More

by Pazaquino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Oct 06, 2021 -

Fletcher Jones Imports responded

Hello Pazaquino, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. It brings us so much joy hearing that Danielle assisted with getting your vehicle repaired and returned to you all within a timely manner. Our team is looking forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Fletcher Jones Imports

October 02, 2021

Dennis is the best!! Very honest! All your employees are very nice and very helpful. More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Oct 02, 2021 -

Fletcher Jones Imports responded

Hi Anne, The team at Fletcher Jones Imports appreciates you taking the time to share your kind sediments regarding your visit with Dennis. It's wonderful reviews like yours that truly represent what we strive for everyday! We'll be sure to pass along the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Fletcher Jones Imports

October 02, 2021

My service representative LaRoyne was exceptional. Made me feel welcomed and even showed me how to operate features in my car that I wasn’t aware of how to use. More

by Norma P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique on scheduling was awesome as well, LaRoyne Brown
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Oct 02, 2021 -

Fletcher Jones Imports responded

Hi Norma P, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with LaRoyne and appreciate you complimenting our level of professionalism. Our team is truly flattered to have such heartfelt recommendations and look forward to welcoming you again soon! All the Best, Your Friends and Family at Fletcher Jones Imports

October 02, 2021

Dennis Eich is the best of the best. He is so very knowledgeable about my cats, helpful and an all-around great person to work with. More

by John-Berta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Oct 02, 2021 -

Fletcher Jones Imports responded

Hello John-Berta, We greatly appreciate you taking the time to post your 5-stars review regarding your recent visit with Dennis Eich! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Thank you for allowing Dennis the privilege to earn your business and attend to your service needs! We're looking forward to welcoming you again soon! Well Wishes, Your Friends and Family at Fletcher Jones Imports

October 02, 2021

Jason cote is the best service person , he is very nice and helpful… thanks 🙏 and god bless More

by Alexvafaei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Report | Print
Oct 02, 2021 -

Fletcher Jones Imports responded

Hello Alexvafaei, It's really rewarding hearing that Jason Cote assisted with getting your vehicle repaired and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. Our team of associates are looking forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Fletcher Jones Imports

October 02, 2021

Outstanding customer service again! Service was performed on time - everyone was very courteous and professional! Fletcher Jones is the gold standard for customer service and vehicle maintenance. More

by rpkyam12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Oct 02, 2021 -

Fletcher Jones Imports responded

Hello Rpkyam12, Thank you so much for your awesome review and 5-stars rating! Your wonderful review reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Fletcher Jones Imports

October 01, 2021

Recall work was done professionally and in time noted. Other routine maintenance items were completed. More

by Snowwaterski
Recommend Dealer
Yes
Employees Worked With
Cal Granieri
Report | Print
Oct 02, 2021 -

Fletcher Jones Imports responded

Hello Snowwaterski, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

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