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Fletcher Jones Imports

Las Vegas, NV

Overview
Reviews
Vehicles
4.8
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,100 reviews

April 07, 2023

Outstanding services. no pressure and with true honesty. Even I bought a used trade in car, I am still being treated like a VIP. Thanks to Sean Randall and the best adv More

by jmarch01
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sonny Lee, Sean Randall, Kristopher Cottner
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March 21, 2023

I am very dissapointed in this dealership I have been with Mercedes for 15 years and I know that Mercedes value loyalty but not at this dealership.. I had the worst buying experience and they didn't care More

by yahia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Mondesi
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Mar 30, 2023 -

Fletcher Jones Imports responded

Hello Yahia, The team at Fletcher Jones Imports takes our reviews and ratings very seriously, so your feedback is truly appreciated. Our team of professionals take great pride in working with full transparency by providing the best available pricing to our guests reflective of our area Market. Unfortunately, there is still a limited availability on vehicles and some models are holding their value more than others depending on the supply and demand. Please know the sales team made every effort to provide the best available pricing on the vehicle you were seeking. Due to the current circumstances we were unable to move forward on a mutual agreement for all parties. We hope that in the future we will have another opportunity to do business with you. Respectfully, Kimberlee Camargo Reputation and Brand Loyalty Manager

Mar 31, 2023 -

yahia responded

I am sorry but no they didn’t make any effort and the hole experience was very bad… so no you will not earn my business in the future because you guys don’t value loyalty…

March 11, 2023

My experience at Fletcher Jones was exceptional as always. LaRoyne is amazing to work with and addressed all my needs relating to my vehicle. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
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Mar 21, 2023 -

Fletcher Jones Imports responded

Hello Sarah, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about the exceptional experience with LaRoyne. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Fletcher Jones Imports

March 10, 2023

Excellent service. Alex helped me a lot and thanks to that I was able to buy my first car More

by Maireni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Adibi
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Mar 21, 2023 -

Fletcher Jones Imports responded

Hello Maireni, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Alex.. We look forward to welcoming you back. Best, Your Friends and Family at Fletcher Jones Imports

March 01, 2023

Our sales representative, Steve, was friendly and knowledgeable, the negotiation was fair and transparent, the finance team was first rate and the delivery experience was professional and informative More

by various.corps_0v
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doris Newton, Chris Monzo, Steve Montano
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Mar 08, 2023 -

Fletcher Jones Imports responded

Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Steve.. We look forward to welcoming you back. Happy Motoring, Your Friends and Family at Fletcher Jones Imports

February 27, 2023

Alex was very attentive and willing to do whatever it took to earn my business. More

by Corofin702
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Adibi
Report | Print
Feb 28, 2023 -

Fletcher Jones Imports responded

Hi Corofin702, Congratulations on your gorgeous vehicle! Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Alex the privilege to earn your business and attend to your vehicles needs! We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Fletcher Jones Imports

February 22, 2023

Think twice before make a deal with them, they promised and don’t honor it. They extend my lease contract for an extra 6 months, and it was supposed to be included all the maintenance services till the end More

by Denis Silva
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian
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Feb 23, 2023 -

Fletcher Jones Imports responded

Hello Denis, Thank you for your business and feedback. Our reputation is paramount to all of us at Fletcher Jones Imports and we do take guest feedback very seriously. Based on further review, the terms for service would not be relevant in this case, as the vehicles service coverage is up to 35, 000 miles. Our team of professionals works with great effort & is committed to work with full transparency. We will always provide all pertinent information to include finance options, to ensure the best purchase options are available and reviewed. Upon finalizing and signing any purchase all, contracts, terms, pricing and required deposits will be fully disclosed and provided upfront without any ambiguity. Respectfully, Kimberlee Camargo Reputation and Brand Loyalty Manager

February 16, 2023

I have nothing but praise for Dennis and your team of service experts. They have always taken great care of me. I will be a loyal customer for life. More

by lare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Sutton, Dennis Eich
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Feb 24, 2023 -

Fletcher Jones Imports responded

Hi Lare, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visit with Dennis and appreciate you complementing our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. We look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

February 07, 2023

Sidney was great! Very helpful & was patient. Did everything she could to help me out and I’m glad I have the car that I love More

by KP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sidney Milko
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Feb 09, 2023 -

Fletcher Jones Imports responded

Hi KP, It’s really rewarding hearing that Sidney was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Imports

February 06, 2023

I was very pleased with my experience buying from Fletcher Jones- everyone I dealt with was very professional and friendly. Special thanks to Sidney for making the process so enjoyable! More

by ToddR
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shai Winograd, Sidney Milko
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Feb 09, 2023 -

Fletcher Jones Imports responded

Hi Todd, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Imports

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