Fletcher Jones Imports

Jason Cote is an asset to your organization Please take time our of your day to recognize my service advisor Jason Cote for OUTSTANDING service. He is THE main reason I stay with Mercedes, and i Please take time our of your day to recognize my service advisor Jason Cote for OUTSTANDING service. He is THE main reason I stay with Mercedes, and is the only person I really trust with servicing my CL65AMG which is difficult and expensive to maintain (V12). It's people like Jason in service that make people come back....not just your sales staff. He is a true asset to your organization. Management - Please add this note to his file and recognize him in person, not by a call or email. I live in Henderson now, but still have my car serviced at the location on Sahara because of my loyalty to him. Justin Anderson CEO, G9MD More

Ryan Cross was very efficient and thorough of the problem I was having. He patiently informed me while waiting as to what was going on. I was having. He patiently informed me while waiting as to what was going on. More

Shuttle drivers and service dept. EXCELLENT. Bought one of EVERYONE AND EVERYTHING EXCELLENT> FYI: When I picked my car up I traded it in on one of your S550 used cars. Rex was my salesman, excellent. EVERYONE AND EVERYTHING EXCELLENT> FYI: When I picked my car up I traded it in on one of your S550 used cars. Rex was my salesman, excellent. More

Amazing Service! Kevin and Maxine are the best! Great customer service, attention to details and just good down to earth people. They took care of everything from A to Kevin and Maxine are the best! Great customer service, attention to details and just good down to earth people. They took care of everything from A to Z and made my experience one to remember.. 10 stars in my book. Thank you! More

Ryan Cross is the reason ! I have a 2009 ML350 that has 165K miles on it.... it runs and drives like new! I have always been loyal to Fletcher Jones service.... nobody else has I have a 2009 ML350 that has 165K miles on it.... it runs and drives like new! I have always been loyal to Fletcher Jones service.... nobody else has ever serviced my car. I am 100% confident that Ryan looks out for my satisfaction every time I see him. My wife will be driving the ML for the next couple of hundred thousand miles and I feel confident Ryan will keep it running like the day I purchased it... More

Dave Miller is great to work with! He makes servicing my vehicle a breeze. His communication and timeliness are perfect! We highly recommend working with him (if folks can choose their service manager). vehicle a breeze. His communication and timeliness are perfect! We highly recommend working with him (if folks can choose their service manager). More

Service advisor excellentDriver of shuttle Service advisor excellent Driver of shuttle excellent Everyone was excellent I would recommend this service center for oil changes and all service Service advisor excellent Driver of shuttle excellent Everyone was excellent I would recommend this service center for oil changes and all service repairs and maintenance. More

Stress free David Miller is amazing...he makes all the difference when dropping my car off....hes professional, accommodating and makes you feel at ease! The loan David Miller is amazing...he makes all the difference when dropping my car off....hes professional, accommodating and makes you feel at ease! The loaner staff was just a professional and accommodating....all in al a class act! More

always perfect!! customer service!!! they take care of business, always great communication and don't have to bring the car back because the problem isn't fixed!! customer service!!! they take care of business, always great communication and don't have to bring the car back because the problem isn't fixed!! More

I made appt for service B. I purchase my 2014 C 250 Mercedes I purchase a warranty for 4 years. Iven ecplained it covered all my maintenance on the car besides tires. I only need service of filter and you charge I purchase a warranty for 4 years. Iven ecplained it covered all my maintenance on the car besides tires. I only need service of filter and you charge me 534.00. I was very upset when david explain that only cover engine i have 67.000 miles so i cancelled the warranty.because it is not benefit me at this time. Please tell your people dont mislead customer. I will be taking my car to a certified Mercedes shop. I am disappointed. More