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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

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December 13, 2018

John Sarantidis - Super Star! John has been my service advisor for many years. The care and service he provides for my classic SL500 and GLC43 is the main reason Fletcher Jones is More

by TerryL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Dec 17, 2018 -

Fletcher Jones Imports responded

Hello, Wow! thank you for your raving review about John and our team. It is refreshing to know about the knowledge and expertise you receive when working with both our sales and service teams. We feel our team is one of a kind when it comes to their knowledge and passion for the Mercedes-Benz brand and pleased hear such fantastic feedback. We look forward to working with you for many years to come and truly appreciate you as a loyal guest! Best, Kimberlee Camargo Fletcher Jones Management West

December 12, 2018

Great experience. I purchased my first Mercedes. Although it was used it still has one year manufacturers warranty. I was able to get in the day after I called. My advi More

by Jdwind1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fast
Dec 12, 2018 -

Fletcher Jones Imports responded

HI, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Tom Zumbo General Sales Manager

December 12, 2018

Excellent Fletcher Jones Imports has always provided prompt quality work on every occasion. I have been a customer for over 15 years and will continue to do bu More

by Michael G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Wolff, Dave Fast
Dec 12, 2018 -

Fletcher Jones Imports responded

Hello Michael, We truly value you as a long time guest and appreciate your continued loyalty to both the brand and our Imports team. I am pleased to know of the quality of service that the team provides you as your satisfaction is Paramount to us. We look forward to having you as part of our Fletcher Jones Family for many years to come. Sincerely, Kimberlee Camargo Fletcher Jones Management

December 12, 2018

Service Called in the morning and was able to get into service that day. My service manager was very helpful, would keep me updated on my vehicle. More

by MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Dec 12, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Tom Zumbo General Sales Manager

December 11, 2018

ALWAYS take excellent care of me and my vehicle Josh and crew always take good care of me - never any shocks or surprises. and keep my vehicle running flawlessly no matter what. I appreciate ever More

by steve g miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Dec 11, 2018 -

Fletcher Jones Imports responded

Hello Steve, Thank you for your loyalty toward Fletcher Jones Imports and for taking the time to share your valuable feedback. It is great to hear that Josh continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

December 08, 2018

A plus as always Will recommend to all my friends and radio listeners staff is the best and helpful. Clean as well. Called as soon as it was ready More

by Carguy1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis eich
Dec 11, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Tom Zumbo General Sales Manager

December 07, 2018

Regular maintenance The service at Fletcher Jones is outstanding. Taking my car in for maintenance or any other problem is always an easy process, whether I'm waiting or More

by Tennisneone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Dec 10, 2018 -

Fletcher Jones Imports responded

Hello, Guest satisfaction is our number one priority and couldn't be more please to hear about the outstanding service you receive from our Imports teams. Thank you for being a valued guest and we look forward to having you as part of our Fletcher Jones family for many years to come. Most sincerely, Kimberlee Camargo Fletcher Jones Management West

December 06, 2018

Recall check Curtis fit me in right away to check a recall on my car. While I was there he noticed my key fob battery needed to be changed and my tire pressure wa More

by Khunter600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Cherry
Dec 07, 2018 -

Fletcher Jones Imports responded

Hello, We are so extremely happy to hear that we made your visit a very memorable experience from beginning to end. Our team always strives to deliver nothing but the best for our members loyal and new and we are very happy to hear that Curtis could provide just that for you. We are looking forward to making any and every future visit just as great for you. Of course if you have any questions or need any assistance please do not hesitate to reach out to us. Thank you Tom Zumbo General Manager

December 05, 2018

Always Exceptional Service Thank you to everyone here at Fletcher Jones Sahara for always providing me exceptional service each and every time I come in for maintenance. Especi More

by Tu78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Azalea Hahn, and Curtis Cherry, Dennis Eich
Dec 05, 2018 -

Fletcher Jones Imports responded

Hello, Thank you so much for taking the time to leave a raving review for us. We are so pleased to hear that we were able to provide you with the 5 star experience we strive to deliver for each and every one of our members during a visit with us. Our team does everything they can to listen to and understand any concern or question so that your vehicle is taken care of in the absolute best possible way. We are looking forward to making any future visits just as great if not better for you. Of course if you find yourself to have any questions or needing any assistance please do not hesitate to reach out to us. Thank You Tom Zumbo General Manager

December 05, 2018

Service! The attention to detail at FletcherJones was excellent. They run their service area the way it should be - they're organized and have great people wor More

by Drivit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Dec 10, 2018 -

Fletcher Jones Imports responded

Hi, Thank you for taking the time to share your review. We truly strive to provide all of our guest with outstanding service and couldn't be more pleased to read of your satisfaction working with our amazing team. Thank you for allowing us to work with you and look forward to working with you for many years to come. Please feel free to contact me if I can ever be of assistance. My direct line is 949-718-6532. Your loyalty and satisfaction are important to me. Kind regards, Kimberlee Camargo Fletcher Jones Management

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