Fletcher Jones Imports - Service Center

Excellent Service I have always been impressed by the commitment to customer service at this dealership and my last visit cemented my opinion. Everyone I met during my I have always been impressed by the commitment to customer service at this dealership and my last visit cemented my opinion. Everyone I met during my stay showed a positive attitude and they did a great job servicing my car. Highly recommended! More

Post service Great service!!! My concierge jason was excellent!!!! He was knowledgeable and efficient! The loner given to me was a plus also! No complaints only co Great service!!! My concierge jason was excellent!!!! He was knowledgeable and efficient! The loner given to me was a plus also! No complaints only compliments!!! More

Excellent Service Department It was easy to make an appointment. Dave Miller was friendly and professional. The service finished before the estimated time. I really liked that It was easy to make an appointment. Dave Miller was friendly and professional. The service finished before the estimated time. I really liked that they washed my car. Thank you! More

Service & Parts Counter Experience Mr. Dave Fast (service dept.) and the mechanic Joss fully addressed my concerns regarding my vehicle: they both took the necessary time to listen to Mr. Dave Fast (service dept.) and the mechanic Joss fully addressed my concerns regarding my vehicle: they both took the necessary time to listen to and evaluate my concern. Also, they were professional as well as approachable and obviously knowledgeable/experienced. I would also add that with regards to the parts dept., specifically Edgar and Jerome, I had a similar excellent customer service experience. More

Cherry on Top Mr Cherry runs the best service department in town. From the greeter to the porters, everyone is on point. He truly takes the MB slogan “The best or n Mr Cherry runs the best service department in town. From the greeter to the porters, everyone is on point. He truly takes the MB slogan “The best or nothing “ to heart. My car was on time and on budget. All my services were clearly explained as well as all my options. Five star customer experience that exceeded my expectations. Thank you Mr. Cherry. More

Service Department It’s been 13 yrs since I have been going to this dealership & up to now they have NEVER failed to give me the EXCELLENT customer service! Sales or ser It’s been 13 yrs since I have been going to this dealership & up to now they have NEVER failed to give me the EXCELLENT customer service! Sales or service is to perfection here! More

My Car Loves You Exceptional Service as always. I especially appreciated the inspection process that discovered an unsafe tire condition. The shuttle service was exc Exceptional Service as always. I especially appreciated the inspection process that discovered an unsafe tire condition. The shuttle service was exceptional. I got door to door service. More

Danielle Kerley in service dept is so friendly When ever I need service for my two mercedes benz I always talk to Danielle because she so nice and friendly. She even told me that she will try to ge When ever I need service for my two mercedes benz I always talk to Danielle because she so nice and friendly. She even told me that she will try to get my car fix as soon as possible so I will not wait longer. More

Excellence at its finest I went in to replace a tire and Danielle was so nice to help assist me. She even offered me a shuttle back and forth till my car was done. I just stay I went in to replace a tire and Danielle was so nice to help assist me. She even offered me a shuttle back and forth till my car was done. I just stayed and waited. It didn’t take that long, tire replaced, map updated, service A completed and they even had my car washed. All that done and I thought I would be there long but all of that done fast. Best car servicing I have ever had. Thank you and keep up the good work! More

I guess We we’re not properly dressed :-(. Stopped in to have our E400 serviced and our first inclination after dropping off our car was to look in the showroom. In spending at least 20 minutes Stopped in to have our E400 serviced and our first inclination after dropping off our car was to look in the showroom. In spending at least 20 minutes looking at vehicles NO ONE acknowledged our presence or offered any assistance. We just relocated from out of town and have leased 5 vehicles from Mercedes Benz but never felt so insignificant!! Yes we had on sweats and sneakers but so what!! My wife and I are both approaching the end of our leases and Fletchers is not where we want to do business!! More