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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

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October 11, 2018

Dave was awesome dave was excellent in communicating the process to me and also very approachable being that it was my first time bringing my car in for service. More

by eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fast
Oct 12, 2018 -

Fletcher Jones Imports responded

Hi Eddie, Thank you for the great feedback regarding your visit with Dave. We are thrilled to know your experience was a great first visit! I noticed we fell short in earning a five star review and would love to gain your insight. Please call me at your earliest experience. My direct line is 949-718-6532 Kind regards, Kimberlee Camargo Fletcher Jones Management West

October 06, 2018

Excellent Service I am always satisfied with the service and John is always helpful and take time to explain the condition of the car and recommends what is best to More

by JERRYJG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Oct 12, 2018 -

Fletcher Jones Imports responded

Hi Jerry, I am happy to hear you have a great working relationship with John and seem to have great confidence in his service and knowledge. Guest feedback is critical to our success and noticed we had some areas we fell short in meeting your expectations. If I can be any assistance, please feel free to contact me. Your complete satisfaction is important to me. Best, Kimberlee Camargo Fletcher Jones Management West 949-718-6532

October 05, 2018

Excellent Ryan Cross took care of me like family.. Fast ,professional, and friendly . My car was returned to me washed and ready to go. Thanks Mercedes More

by Marcusparkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cross
Oct 05, 2018 -

Fletcher Jones Imports responded

Hello, We are so pleased to hear that Ryan could provide you with the 5 star experience we strive ourselves on delivering for our members. We look forward to making each visit just as easy and fast for you. If you have any questions or need any assistance please feel free to give us a call at any time. Thank you Azalea Hann Client Relations Manager

October 05, 2018

Fast is the best!!!! Brought my car in because the brakes are making loud noises my brakes are under the warrantee so Dave had them fixed & my air conditioning had a weir More

by LisaOffley7084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fast
Oct 05, 2018 -

Fletcher Jones Imports responded

Hello Lisa, We are so happy we could make your visit with us fast and easy ! We look forward to making each future visit just as great if not better! If you have any questions or need any assistance please feel free to give us a call at any time. Thank you Azalea Hann Client Relations Manager

October 04, 2018

Really fast and efficient service Had a service A and it went very quickly. My appointment was on time and I did not have to wait long. My car was clean when I received it back. More

by Cass1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Oct 05, 2018 -

Fletcher Jones Imports responded

Hello, We are so happy we could make your visit with us fast and easy ! We look forward to making each future visit just as great if not better! If you have any questions or need any assistance please feel free to give us a call at any time. Thank you Azalea Hann Client Relations Manager

October 04, 2018

excellant service great service. Josh was very helpful and explained every detail. Hope I get him again when I need service. Service area was very clean and orderly and More

by tom w.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Oct 05, 2018 -

Fletcher Jones Imports responded

Hello Tom, We are so happy to hear that Josh could make your visit with us fast and easy ! We look forward to making each future visit just as great if not better! If you have any questions or need any assistance please feel free to give us a call at any time. Thank you Azalea Hann Client Relations Manager

October 04, 2018

Service Dennis was great & very professional. Vehicle was brought in for service B. Dennis found other repairs that were needed & set me up with a loaner c More

by Wes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Oct 05, 2018 -

Fletcher Jones Imports responded

Hello Wes, We are so happy to hear that Dennis could make your visit with us fast and easy ! We look forward to making each future visit just as great if not better! If you have any questions or need any assistance please feel free to give us a call at any time. Thank you Azalea Hann Client Relations Manager

October 03, 2018

service Love coming in for service everyone is always so nice and helpful Ready for the day :) Jackie at the Coffee Bar is always helpful as well More

by Danielle Kerley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Lee, Ivan Hoff, Ryan Cross, Josh Sutton, John Sarantidis, Dennis Eich, Dave Fast, Marcela Patricio, Chris Monzo, Jason Cote
Oct 05, 2018 -

Fletcher Jones Imports responded

Hello Danielle, We are so happy we could make your visit with us fast and easy ! We look forward to making each future visit just as great if not better! If you have any questions or need any assistance please feel free to give us a call at any time. Thank you Azalea Hann Client Relations Manager

October 02, 2018

Service Danielle was great and really helped me out with the service I needed. Isabell( I believe the manager on the loaner side) was great and very friendly. More

by May4224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Oct 12, 2018 -

Fletcher Jones Imports responded

Hi, Thank you for the kind word regarding your experience. I noticed we did not meet your complete satisfaction and want to ensure every visit is a pleasant one. When time permits, please contact me 949-718-6532. Sincerely, Kimberlee Camargo Fletcher Jones Management West

October 01, 2018

Awesome Service !! I had the best Service advisor that took care of me at Fletcher Jones Mercedes. Cal was just phenomenal. Fletcher Jones Mercedes should be extremely More

by Mike Ball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal
Oct 12, 2018 -

Fletcher Jones Imports responded

Hi Mike, I appreciate you taking the time to share your feedback regarding your phenomenal experience with Cal. We truly value Cal and how he compliments our culture and builds wonderful relationship's with his guests. Your feedback is important to and hope if you have a moment you would reach out to me. I notice we fell short in an area and want gain your insight. My direct line is 949-718-6532. Thank you for choosing us to attend to your service needs. We look forward to having you as part of our Fletcher Jones family for many years to come! Sincerely, Kimberlee Camargo Fletcher Jones Management West

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