Fletcher Jones Imports - Service Center

Trouble on the road. Check engine light on. We dropped our vehicle off at 4 PM. Problem was diagnosed and fixed by 10 AM the following morning. Danielle our service rep and Ryan our shuttle We dropped our vehicle off at 4 PM. Problem was diagnosed and fixed by 10 AM the following morning. Danielle our service rep and Ryan our shuttle Driver were courteous and efficient. More

Very quick and very professional I had to be somewhere in an hour and a half, and the staff made it happen without compromising service quality. I was very impressed! I had to be somewhere in an hour and a half, and the staff made it happen without compromising service quality. I was very impressed! More

Purchase/service I purchased my car with Cookie she was beyond awesome!! I returned for service and was assisted by Danielle she was outstanding. She updated me on my I purchased my car with Cookie she was beyond awesome!! I returned for service and was assisted by Danielle she was outstanding. She updated me on my vehicle throughout the day. She also arranged for my shuttle the following morning. I appreciate receiving great service every visit !! More

Excellent as always Routine service, flawless as always. Been coming here for over 11 years and always treated as family! No other companies can come close! Dennis Eich i Routine service, flawless as always. Been coming here for over 11 years and always treated as family! No other companies can come close! Dennis Eich is the best! More

Fast and exceptional service. I have been dealing with Dave Fast since I moved to Las Vegas and I have never been disappointed with his service. I know that my vehicle is in good h I have been dealing with Dave Fast since I moved to Las Vegas and I have never been disappointed with his service. I know that my vehicle is in good hands when I know I am working with him. Thanks! More

Limped in but drove away super strong! We are so happy we found Brendan at your Sprinter service center. He was a true professional from the moment we we "limped in" from Red Rock Canyon; j We are so happy we found Brendan at your Sprinter service center. He was a true professional from the moment we we "limped in" from Red Rock Canyon; just the second day of our two week vacation. Not only did he and his staff efficiently find the problem, they made us feel confident that their work was top notch! After a few experiences at service centers, we could tell Brendan was an expert in all aspects of Sprinters. Brendan was welcoming, reassuring, efficient and kind. As out-of-towners, we wish we could replicate Brendan to our local service dealer. You truly have a valuable asset in Brendan! We need more employees and people like him in these hectic times. More

Part B plus other things We have been dealing with Dave Fest for many years. He has always got us in when needed and understands when we need to wait on a repair. We find him We have been dealing with Dave Fest for many years. He has always got us in when needed and understands when we need to wait on a repair. We find him to always be on the up and up regarding the Mercedes. He explains why we need something done. We always leave there with the car looking good . The only thing I don’t understand is why I have waited for years for the airbags that were recalled because this is the reason we bought a Mercedes.. for safety. Dave checks it out to see if they are in yet but we feel this is an urgent recall that could destroy a life. No recall should take this many years. I have spoken to the manufacturer of these airbags and they told me to write them a letter to expedite the process. I don’t think the problem is Dave Fest but I do believe Mercedes needs to have answer to this problem after about five letters, numerous phone calls to the manufacturer and they throw it back on the dealership not being more urgent to solve this safety problem. I have letters from about four years back. It does not seem right. Other than the paragraph above we are extremely satisfied with our rep. Dave Fest but would like answers regarding a time frame about about the airbags especially when we already have medical issues in the family and need no accidents without the protection of knowing we have safety that we paid for eight years ago. More

Compliment an employee Dave Fast I want you to know you have an exceptional employee, Dave Fast in your service division. His calm, patient manner was a great help to me when my frus I want you to know you have an exceptional employee, Dave Fast in your service division. His calm, patient manner was a great help to me when my frustration was at an all-time high. His knowledge of my car and his remarkable problem-solving abilities are rare indeed. If the quality of a firm's employees is an indication of future success, then Fletcher Jones has a very bright future. More

Excellent customer service! John Sarantidis is very nice and he takes good care of his customers. Service is usually done in a short amount of time. Very professional! John Sarantidis is very nice and he takes good care of his customers. Service is usually done in a short amount of time. Very professional! More

Exceeded my expectations and Josh was professional, courteous, polite, and ensured the quality of smy experience at Fletcher Jones Mercedes was efficient, affordable, and my and Josh was professional, courteous, polite, and ensured the quality of smy experience at Fletcher Jones Mercedes was efficient, affordable, and my satisfaction was his primary concern. More