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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

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September 16, 2018

service department is great.espeically DENNIS EICH DENNIS EICH IS GREAT TO DEAL WITH.TO DAY HE WAS OFF AND HAD TO MAKE APPOINTMENT WITH CAL GRANIERO.IT WENT WELL.GOT THE CAR IN TIME. More

by POCHEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Sep 18, 2018 -

Fletcher Jones Imports responded

Hello We are thrilled to hear both Dennis and Cal have met your service expectations. I noticed we have a few areas to improve upon and welcome your insight. Please contact me at your earliest convenience. I look forward to hearing from you. Sincerely, Kimberlee Camargo Fletcher Jones Management West 949-718-6532

September 16, 2018

Efficient John said the air bag replacement would take 1 1/2 hours and it did! Thanks, The lounge is very nice and free coffee too! More

by PatN2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Sep 17, 2018 -

Fletcher Jones Imports responded

Hello Pat, Thank you for sharing some feedback. It is excellent to hear that John delivered an exceptional service experience. As always, please feel free to reach out to us if we can ever assist you further. -Azalea Hann, Client Relations Manager

September 15, 2018

Thanks Josh was able to get me a next day appointment for my recall repair at the time I wanted to help accommodate my very busy schedule. He also got me ou More

by Why Are You Invading My Privacy?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Sep 18, 2018 -

Fletcher Jones Imports responded

Hi, Thank you for you review! I am happy to hear Josh was able to accommodate your busy schedule and get your services addressed in a timely manner. We value your insight and loyalty and hope to have you as part of our Fletcher Jones family for many years to come. Best, Kimberlee Camargo Fletcher Jones Management West

September 14, 2018

Great service regarding the maintenance issue on my car! Everyone is very friendly. Says hello at the dealership while waiting for your car. Offers a beverage in the lounge. Great service team and mainten More

by KK's E-500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Sep 14, 2018 -

Fletcher Jones Imports responded

Hello, We appreciate your feedback and are very pleased to hear that your service experience here at Fletcher Jones Imports was an incredible one. We look forward to seeing you again. -Azalea Hann, Client Relations Manager

September 12, 2018

Customer Service Denise Eich extends special curtsies and professional treatment whenever I visit him. I trust his judgement and recommendations. I enjoy working with More

by Dr. Rampur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Dennis Eich
Sep 14, 2018 -

Fletcher Jones Imports responded

Hello Dr. Rampur, We are thrilled to hear Dennis has met your expectations and provided you with fantastic service. Being able to have a trusted and committed advisor like Dennis certainly compliments your Mercedes-Benz ownership. Thank you for you kind remarks for both Dennis and Jessica. If you have any insight we could benefit from regarding pricing, or any additional information, please feel free to contact me. My direct line is 949-718-6532. Sincerely, Kimberlee Camargo Fletcher Jones Management West

September 12, 2018

Best sales and service possible! I have been using Fletcher Jones Imports on Sahara for the past eight years even though I lived in Henderson. The primary reason is due to Sonny Lee More

by Laotour99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Lee, Dennis Eich
Sep 12, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for leaving some feedback. It is a great pleasure to hear hat Sonny and Dennis continue to exceed your expectations of a first class experience with every visit. We look forward to seeing you again. -Krista Alshouse, Client Relations Manager

September 09, 2018

Awesome customer service Our customer care is always amazing. Fast service, professional care. We trust that the work on our care is done correctly. Dave Fast always recognize More

by Roser Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fast, Chris Monzo
Sep 10, 2018 -

Fletcher Jones Imports responded

Hello Rosers, We truly appreciate you taking the time to share some feedback for us and are so pleased to hear that Dave and our team continue to your exceed your expectations of a quality service experience. We look forward to your next visit. -Azalea Hann, Client Relations Manager

September 08, 2018

Sprinter service We are very appreciative of the prompt, considerate and knowledgeable service provided for our Mercedes Benz Sprinter service. We were on a vacation More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 10, 2018 -

Fletcher Jones Imports responded

Hello Bill, Thank you for leaving some feedback. It is an absolute pleasure to see that Brandon and our team were able to help get you out of a bind and back onto the road in excellent shape. As always, please feel free to reach out to us if we can ever assist you further. -Azalea Hann, Client Relations Manager

September 07, 2018

Service Always the same excellent and knowledgeable about the product. John and his department are amazing at getting you in and out best service in the indu More

by Gl350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Sep 07, 2018 -

Fletcher Jones Imports responded

Hello, We truly appreciate your feedback and are very happy to hear that our team delivered an excellent level of service and care to both you and your vehicle. We look forward to your next visit here at Fletcher Jones Imports. -Azalea Hann, Client Relations Manager

September 07, 2018

Excellent Great and fun place and staff. Very professional and helpful. Someone is always available even during peak hours to assist the customers and work wi More

by Mae18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Cross, Dennis Eich
Sep 10, 2018 -

Fletcher Jones Imports responded

Hello Mae, Thank you for sharing some feedback. Our team was very happy to hear that your recent visit was an excellent one as we always strive to deliver the best experience we know our guests deserve. As always, please don't hesitate to reach out to us if we can ever assist you further! -Krista Alshouse, Client Relations Manager

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