Fletcher Jones Imports - Service Center

Excellent service Our service provider Josh Sutton and the rest of the staff is very professional. They communicate everything and are very personable. Love Mercedes Be Our service provider Josh Sutton and the rest of the staff is very professional. They communicate everything and are very personable. Love Mercedes Benz Fletcher Jones More

Read desire to resolve problems with my new car There was a significant problem with my new 2018 AMG E43 suspension system. It took more than a week for Fletcher Jones Imports to fully resolve the p There was a significant problem with my new 2018 AMG E43 suspension system. It took more than a week for Fletcher Jones Imports to fully resolve the problem. Cal Granieri kept me appraised of each of the several steps that were taken to ultimately resolve the problems. I was given a loaner auto for the entire time and although it took longer than expected to fix the problem, the inconvenience was kept to an acceptable level. I felt that Cal really cared which gave me confidence. More

My Service Advisor Cares About Us My Service Advisor Jason Cote felt the issue I had may be a life/safety issue and opened a slot in the appointment schedule to get my car in and repai My Service Advisor Jason Cote felt the issue I had may be a life/safety issue and opened a slot in the appointment schedule to get my car in and repaired ASAP. Thanks Jason! More

Fletcher Jones Mercedes is consistently awesome! My service advisor-Dennis Eich- is exceptional. This dealership truly values my time and never wastes it. Prices are in line with what would be exp My service advisor-Dennis Eich- is exceptional. This dealership truly values my time and never wastes it. Prices are in line with what would be expected for Mercedes top quality and the service is truly unsurpassed. They know I take my cars at top speeds and pay attention to all safety details. I've never had a problem, partly because of pro-active maintenance, anticipated situations, etc. They are intelligent. I love this dealership and all of my Mercedes cars. More

Outstanding customer Service! My regular Service Adviser John is always on point and very helpful! He was in Germany this past week. Mr Cherry went way above and took great care of My regular Service Adviser John is always on point and very helpful! He was in Germany this past week. Mr Cherry went way above and took great care of me! That's what customer service is all about!! More

Mercedes Service Mercedes vehicles are expensive to maintain. That is a surprise to nobody. John Sarantidis, my advisor, always is honest with me, takes care of me, Mercedes vehicles are expensive to maintain. That is a surprise to nobody. John Sarantidis, my advisor, always is honest with me, takes care of me, and does what he can to give me a good experience. Fletcher Jones is the only place I will service my Mercedes. More

Recent service experience Danielle is always helpful. Jolene called us the next day to resolve our BT phone issues. Only wish a smog check cost $31.00 like it does at Infinit Danielle is always helpful. Jolene called us the next day to resolve our BT phone issues. Only wish a smog check cost $31.00 like it does at Infiniti dealership vs $44.00. More

Great service and very easy I love being able to come in, drop off my car, get a loaner car and and be out the door so quickly along with being treated with kindness and care. I love being able to come in, drop off my car, get a loaner car and and be out the door so quickly along with being treated with kindness and care. More

Great service I brought my GL for change oil but ending up to have the front brake pads replaced as well. Danielle was very pleasant and helpful. She had my car don I brought my GL for change oil but ending up to have the front brake pads replaced as well. Danielle was very pleasant and helpful. She had my car done earlier than promised. Definetely recommend Fletcher Jones. I am very satisfied and happy with the service. More