Back

Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

Sort by
June 26, 2018

Awesome service, Fletcher Jones Imports is a great dealership. Josh is my service provider and he's great, vrry knowledgeable. Josh knows what he's talking about and m More

by TwylaQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello Twyla, Thank you for sharing some feedback. We are so happy to see that Josh continues to deliver an excellent service experience. As always, please feel free to reach out to us if we can ever assist further. -Azalea Hann, Client Relations Manager

June 26, 2018

Service Muuch Better Than Customer Service As always, John was top notch. However, the call in center does not match the quality of personal customer service one receives from Fletcher Jones Im More

by DocPoole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jun 27, 2018 -

Fletcher Jones Imports responded

Hi, We appreciate you taking the time to provide us with a review. John is certainly a great asset to our team. I am interested in hearing about your experience with the call center. Please call me directly at 702-364-2878. Tashi Scott - Guest Experience Advisor

June 26, 2018

Happy customer My experience at Fletcher Jones is always a fabulous one. I know I’m always in hands with John. He’s helpful, informative and keeps me posted on what’ More

by Robin Ravize
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechanic Doug Wolff amazing , John Sarantidis
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello Robin, Thank you for leaving us some feedback. It is a great pleasure to see that John continues to deliver an exceptional service experience with every visit. We look forward to your next visit. -Azalea Hann, Client Relations Manager

June 26, 2018

Great. The fixed everything I needed. Dennis Eich, was great as always. Listened to what I had to say, make recommendations, and made sure everything was done to my satisfaction. I would h More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Wolff, Dennis Eich
Jun 27, 2018 -

Fletcher Jones Imports responded

Hi Sam, We would be delighted to have you frequent our store and we will let Dennis know that his hard work does not go unnoticed. Please call me with any questions you may have. My direct line is 702-364-2877. Tashi Scott - Guest Experience Advisor

June 26, 2018

Excellent Service Easily made an appointment greeted wonderfully upon arrival. John was very clear on what needed to be done. The work was performed and our vehicle was More

by GregandSusana18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello Greg & Susana, We appreciate your feedback and are so pleased to see that John provided you with an incredible service experience. We look forward to your next visit. -Azalea Hann, Client Relations Manager

June 26, 2018

Warranty Work Professional approach and quality work is always the standard. The service team is always responsive to my request and it has been a pleasure to work More

by bjkaiserman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Wolff, Shai Winograd, Dennis Eich, Marcela Patricio
Jun 27, 2018 -

Fletcher Jones Imports responded

Hello, I was thrilled to see that Dennis was able to assist and get your vehicle addressed to your complete satisfaction.Our priority is to ensure excellent service, If you have any further questions about your experience, you may call me on my direct line at 702-364-2877. Tashi Scott - Guest Experience Advisor

June 12, 2018

Excellent experience working with Josh Sutton Josh Sutton is the reason why I continue to have my car serviced at Fletcher Jones. He is always a pleasure to work with. Please extend my thanks to More

by 77marisela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Jun 13, 2018 -

Fletcher Jones Imports responded

Hello Marisela, We appreciate your feedback and are so happy to hear that Josh continues to deliver an excellent service experience with every visit. We look forward to seeing you again next time. -Azalea Hann, Client Relations Manager

June 12, 2018

Calogero Granieri Rocks You’re my recent visit my service advisor provided excellent service. He was attentive to my needs and provided excellent recommendations with regard More

by Lobo22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calogero Granieri
Jun 13, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for sharing some feedback. We are very pleased to hear that Cal provided you with an incredible service experience during your recent visit. As always, please feel free to reach out to us if we can ever assist you further. -Azalea Hann, Client Relations Manager

June 11, 2018

Great Service at all the time When I get punctured, I call MB road assistant, they are fast and professional. Also when delivered to dealers, they fix the problem just a half day. More

by Andyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mondesi, Jason Cote
Jun 11, 2018 -

Fletcher Jones Imports responded

Hello Andyz, Thank you for sharing some feedback with us. It is always wonderful to see that our team was able to help get your Mercedes-Benz back in great condition and back on the road. We look forward to seeing you again. -Azalea Hann, Client Relations Manager

June 11, 2018

Replace Tire I blew out my front right tire and John was able to not only get me in right away, but they had my tire and changed it out that day! Very professiona More

by GabiGirlVegas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jun 12, 2018 -

Fletcher Jones Imports responded

Hi Gabrielle, We appreciate you taking the time to provide us with a review. Also, highlighting our dearest John's hard work and excellence. I would be grateful for an opportunity to discuss any recommendations you may have to enhance your experience with us. I can be reached on my direct line at 702-364-2877. Tashi Scott - Guest Experience Advisor

...
113
...