Fletcher Jones Imports - Service Center

Repairs in need I had a great experience at FJ Mercedes. The services center was very though. Dennis always makes sure my car is taken care of. He works with the warr I had a great experience at FJ Mercedes. The services center was very though. Dennis always makes sure my car is taken care of. He works with the warranty company to make sure my out of pocket is minimal. The loaner car was available so there wasn’t an inconvenience of not having a vehicle. My overall experience was very satisfying. Of course when my car arrived it was freshly washed and ready to go! More

My new Service Advisor Danielle Kerley was assigned to me since my last one has moved on, and she was a delight to work with. Also, The Product Concierge that worked with m Danielle Kerley was assigned to me since my last one has moved on, and she was a delight to work with. Also, The Product Concierge that worked with me, (sorry, I forgot her name) was so very nice and helped me with some issues with my auto E550. Your dealership is lucky to have these two employees working for you. More

Always very fairf prices and outstanding service I brought in our CLS 550 in for service and repair, From David our Service advisor whom I trust always to what he says. Gave us a loaner while vehicle I brought in our CLS 550 in for service and repair, From David our Service advisor whom I trust always to what he says. Gave us a loaner while vehicle being repaired. I feel that David always let you know like it is and I really appreciate that honesty and help. Thank you Fletcher Jones More

Service B and recall John is great to work with. Friendly and on time. I needed a service B done, a recall fixed, and also needed the trim around the center console replac John is great to work with. Friendly and on time. I needed a service B done, a recall fixed, and also needed the trim around the center console replaced and all was completed before promised. Thank you John! More

Service and Repairs Jason Cote in service was extremely attentive and kept me informed and updated throughout the entire process. He arranged a loaner car for me and was Jason Cote in service was extremely attentive and kept me informed and updated throughout the entire process. He arranged a loaner car for me and was able to text me anytime I had questions making it seamless for me. More

very good customer service thank you Jason for always making my experience at Benz dealership nothing short of amazing! You are very attentive and answer all my questions! thank thank you Jason for always making my experience at Benz dealership nothing short of amazing! You are very attentive and answer all my questions! thank you again More

Great Service Top notch service!! Dennis Eich always explains to me what I need and when for great car maintenance!! Very professional, courteous, friendly, and k Top notch service!! Dennis Eich always explains to me what I need and when for great car maintenance!! Very professional, courteous, friendly, and knowledgeable! This is my second Mercedes and I wouldn't take my car to anywhere else. Excellent customer service!! Thank you!! More

Service Excellence I take my Smart car to Mercedes for service because they are trained professionals. My car is always returned repaired, serviced, and cleaner than whe I take my Smart car to Mercedes for service because they are trained professionals. My car is always returned repaired, serviced, and cleaner than when I brought it in. Josh, my service rep is very knowledgeable, courteous, and prompt. I appreciate Josh and the service team at Fletcher. More

Excellent My service adviser is the epitome of excellence in service, knowledge as it relates to types of service performed and friendly efficient service with My service adviser is the epitome of excellence in service, knowledge as it relates to types of service performed and friendly efficient service with outstanding customer service and communication. More

great service We always take our cars to John and we never have to worry. John always calls to make sure we are happy with our service , make taking our cars to th We always take our cars to John and we never have to worry. John always calls to make sure we are happy with our service , make taking our cars to the shop a pleasure. More