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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

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January 19, 2018

They got me an appointment quickly on short notice This dealership is efficient and very helpful using texting and emailing services to remind you of your appointment and when your car is done. They ev More

by Cindy Yenkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jan 22, 2018 -

Fletcher Jones Imports responded

Hello Cindy, Thank you very much for your most valuable feedback. Our top priority is to ensure that our guests receive a first class experience and get you back on the road in your vehicle in its best condition. Your recommendation is truly appreciated. -Krista Alshouse, Client Relations Manager

January 17, 2018

SL500 Strut When we noticed a minor leak on our garage floor underneath our SL500's front left wheel, we knew it was time to visit Dennis Eich at MERCEDES. He to More

by carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Jan 19, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for sharing. We are so glad to hear that Dennis provided both you and your Mercedes-Benz SL 500 with the most exceptional service and care. We truly appreciate your recommendation. -Azalea Hann, Client Relations Manager

January 16, 2018

Great service I was taken care of with respect and efficiency. The service was exactly what I asked for. Danielle was easy to talk to and was efficient. More

by ryenkows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Jan 16, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for sharing your feedback with us. It is so wonderful to see that Danielle provided both you and your vehicle with exceptional care and service. As always, please feel free to reach out to us if we can assist you any further. -Krista Alshouse, Client Relations Manager

January 14, 2018

Great service! My service experience is always great at Fletcher Jones Las Vegas! My salesman is Sonny Lee who makes sure I have a great buying experience. He is kno More

by RachelG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Lee, Ivan Hoff, John Sarantidis
Jan 15, 2018 -

Fletcher Jones Imports responded

Hi Rachel, Thank you very much for your feedback. We believe our guests should experience a first class experience with every visit. It is wonderful to see that your experience with our team has left quite impression and exceeded your expectations. We look forward to seeing you again. -Krista Alshouse, Client Relations Manager

January 13, 2018

Auto repair I would recon Fletcher Jones services. Jason is great. Car was in service for quite awhile he kept me posted and was always available if I had concern More

by Mymb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Jan 15, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for your feedback. Your recommendation is truly appreciate and we are glad to hear that Jason provided both you and your vehicle with the most exceptional service and care. -Krista Alshouse, Client Relations Manager

January 12, 2018

Great service but a long drive from Saint George, Utah The inconvenience of driving a Smart car. MB dealer in Saint George has NO qualified repair people so you make 2 trips. First trip to xxxxx what is wr More

by Normmmmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Jan 15, 2018 -

Fletcher Jones Imports responded

Hi Norm, Thank you for sharing your feedback. We are so happy to hear that our service team was able to help you out and provide you with the service needed to get you back on the road in tip top condition. As always, please feel free to reach out to us if we can assist you any further. -Krista Alshouse, Client Relations Manager

January 11, 2018

Always the best We've purchased cars from Fletcher Jones for the 4 years we've lived in Las Vegas and always had them serviced there as well. Start to finish, every More

by Timber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fast
Jan 12, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for sharing your most valuable feedback with us. It is such a pleasure to hear that your experience working with us over the years continues to exceed your expectations of first class service and care. We look forward to many more years together. -Krista Alshouse, Client Relations Manager

January 11, 2018

Service Dennis Eich always gives exceptional service, courteous, quick and thorough. The service center always accommodates my schedule when I call with a se More

by debmcg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Jan 11, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for your feedback. We are delighted to see that our service team has continued to exceed your expectations and provide you with first class service. We look forward to your next visit. -Azalea Hann, Client Relations Manager

January 10, 2018

Awesome!!! Expectional service from Josh as always and the valet guys are sooo nice and friendly! The sales manager Howard and my original salesman Haim greeted More

by LoanNgo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Hoff, Josh Sutton, Howard Manoff, Haim Beja
Jan 10, 2018 -

Fletcher Jones Imports responded

Hi Loan, Thank you for taking some time to give us your feedback. It is such a pleasure to see that Josh and our team provided you with excellent service and care. As always, please feel free to reach out to us if we can assist you any further. -Azalea Hann, Client Relations Manager

January 07, 2018

Far better then the next Curtis Cherry and his team are Extraordinary. They truly deliver a customer experience. I have owned BMW, Audi, infinity, lexus, they are workds ahead More

by MarcSurette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis and Danielle
Jan 08, 2018 -

Fletcher Jones Imports responded

Hello, We appreciate you taking the time to highlight our Service Manager Curtis and the team. We will continue to keep our Guests' needs our priority. I would be grateful for an opportunity to discuss any recommendations you may have to enhance your experience with us. I can be reached directly at 702-364-2877. Kind Regards, Tashi Scott - Guest Experience Advisor

Jan 08, 2018 -

Fletcher Jones Imports responded

Hi Marc, Thank you for sharing some feedback. It is such a pleasure to hear that your experience working with Curtis and our team has been nothing short of exceptional. As always, please feel free to reach out to us if we can assist you any further. -Krista Alshouse, Client Relations Manager

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