Fletcher Jones Imports - Service Center
Las Vegas, NV
1,537 Reviews of Fletcher Jones Imports - Service Center
Listen to customer Listen to the customer's problem and try to resolve the problem even if the problem cannot be identify. The service advisor would let the automobile s Listen to the customer's problem and try to resolve the problem even if the problem cannot be identify. The service advisor would let the automobile sit overnight to see if oil leaks. More
Service call Spencer is a pleasure to deal with. Always professional, informative and personal. He makes a big difference. Dealership always looks clean and the pe Spencer is a pleasure to deal with. Always professional, informative and personal. He makes a big difference. Dealership always looks clean and the people working here are all very friendly. More
Excellent service! I dealt with Dennis this visit and he was amazing! I live close to the Henderson center but have always preferred the Sahara location which is where I I dealt with Dennis this visit and he was amazing! I live close to the Henderson center but have always preferred the Sahara location which is where I purchased my car More
Amazing Job! It was a hustle-free for me from the moment I drop-off my car up to the time when I pick it up! Marcela provided me the details of the job to be done It was a hustle-free for me from the moment I drop-off my car up to the time when I pick it up! Marcela provided me the details of the job to be done, the price quotation and not to mention she provided me a loaner car I should say, in a cliche! I've been patronizing fletcher jones service since 2008, and this is my first time to savor this hustle-free experience. Kudos to my service advisor, Marcela! She did an amazing job! More
Dealership professionalism Josh Sutton was on time and professional. He took care of my Smart Car maintenance immediately and kept his time frames. He communicated with me wel Josh Sutton was on time and professional. He took care of my Smart Car maintenance immediately and kept his time frames. He communicated with me well and kept me up to date through texts and answered his texts immediately. More
First service for vehicle. As I've come to expect, Fletcher Jones Mercedes-Benz did not disappoint! From scheduling the appointment to arrival to departure, everyone was absolu As I've come to expect, Fletcher Jones Mercedes-Benz did not disappoint! From scheduling the appointment to arrival to departure, everyone was absolutely wonderful. The best dealership I've ever dealt with! More
Consistent excellence Spenser Kaplan's commitment to excellence makes all the difference to us and he is the reason we have all of our service done at your location. Spenser Kaplan's commitment to excellence makes all the difference to us and he is the reason we have all of our service done at your location. More
Request for check of car I called Van Larson requested a check for a long road trip. I responded with "YES, I will take care of that this afternoon. Come by at 1:00 after lun I called Van Larson requested a check for a long road trip. I responded with "YES, I will take care of that this afternoon. Come by at 1:00 after lunch break." He came out to make sure I knew how things were going on my car. Dennis Eich also made sure he know exactly what I needed and kept me updated. I recommend these people to all with MB's that I know. A BIG thank you to both. Margaret Louis More
Top notch customer service I've been coming to Fletcher Jones Imports for years, and every time I need service I have such an awesome experience. I've been to other Mercedes de I've been coming to Fletcher Jones Imports for years, and every time I need service I have such an awesome experience. I've been to other Mercedes dealers who are rude and act like they're too busy to help. One of them was in El Paso when I was stationed in NM. I would drive the 12 hours back to Vegas for service after that (as long as it wasn't an emergency of course.) Fletcher Jones is the best. More
Service Very nice experience as usual . I would recommend this dealership to friends and relatives Far from where I live but I can always get a loaner car Very nice experience as usual . I would recommend this dealership to friends and relatives Far from where I live but I can always get a loaner car More