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Fletcher Jones Imports - Service Center
Las Vegas, NV
1,537 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,537 Reviews of Fletcher Jones Imports - Service Center
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May 28, 2016
Listen to customer Listen to the customer's problem and try to resolve the problem even if the problem cannot be identify. The service advisor would let the automobile s Listen to the customer's problem and try to resolve the problem even if the problem cannot be identify. The service advisor would let the automobile sit overnight to see if oil leaks. More
by Chang lvs
Employees Worked With
Ryan Cross
May 26, 2016
Service call Spencer is a pleasure to deal with. Always professional, informative and personal. He makes a big difference. Dealership always looks clean and the pe Spencer is a pleasure to deal with. Always professional, informative and personal. He makes a big difference. Dealership always looks clean and the people working here are all very friendly. More
by khouston
Employees Worked With
Spencer Kaplan
May 23, 2016
Excellent service! I dealt with Dennis this visit and he was amazing! I live close to the Henderson center but have always preferred the Sahara location which is where I I dealt with Dennis this visit and he was amazing! I live close to the Henderson center but have always preferred the Sahara location which is where I purchased my car More
by Kay
Employees Worked With
Dennis Eich
May 21, 2016
Amazing Job! It was a hustle-free for me from the moment I drop-off my car up to the time when I pick it up! Marcela provided me the details of the job to be done It was a hustle-free for me from the moment I drop-off my car up to the time when I pick it up! Marcela provided me the details of the job to be done, the price quotation and not to mention she provided me a loaner car I should say, in a cliche! I've been patronizing fletcher jones service since 2008, and this is my first time to savor this hustle-free experience. Kudos to my service advisor, Marcela! She did an amazing job! More
by marcela
Employees Worked With
Marcela Patricio
May 17, 2016
Dealership professionalism Josh Sutton was on time and professional. He took care of my Smart Car maintenance immediately and kept his time frames. He communicated with me wel Josh Sutton was on time and professional. He took care of my Smart Car maintenance immediately and kept his time frames. He communicated with me well and kept me up to date through texts and answered his texts immediately. More
by jbaker2112
Employees Worked With
Josh Sutton
May 15, 2016
First service for vehicle. As I've come to expect, Fletcher Jones Mercedes-Benz did not disappoint! From scheduling the appointment to arrival to departure, everyone was absolu As I've come to expect, Fletcher Jones Mercedes-Benz did not disappoint! From scheduling the appointment to arrival to departure, everyone was absolutely wonderful. The best dealership I've ever dealt with! More
by MitchellGLE
Employees Worked With
Josh Sutton
May 11, 2016
Consistent excellence Spenser Kaplan's commitment to excellence makes all the difference to us and he is the reason we have all of our service done at your location. Spenser Kaplan's commitment to excellence makes all the difference to us and he is the reason we have all of our service done at your location. More
by Sinibaldiohana
Employees Worked With
Jay Fields, Spencer Kaplan
May 11, 2016
Request for check of car I called Van Larson requested a check for a long road trip. I responded with "YES, I will take care of that this afternoon. Come by at 1:00 after lun I called Van Larson requested a check for a long road trip. I responded with "YES, I will take care of that this afternoon. Come by at 1:00 after lunch break." He came out to make sure I knew how things were going on my car. Dennis Eich also made sure he know exactly what I needed and kept me updated. I recommend these people to all with MB's that I know. A BIG thank you to both. Margaret Louis More
by margaret
Employees Worked With
Van Larson, Dennis Eich
May 08, 2016
Top notch customer service I've been coming to Fletcher Jones Imports for years, and every time I need service I have such an awesome experience. I've been to other Mercedes de I've been coming to Fletcher Jones Imports for years, and every time I need service I have such an awesome experience. I've been to other Mercedes dealers who are rude and act like they're too busy to help. One of them was in El Paso when I was stationed in NM. I would drive the 12 hours back to Vegas for service after that (as long as it wasn't an emergency of course.) Fletcher Jones is the best. More
by BrettS
Employees Worked With
Spencer Kaplan, Josh Sutton, John Sarantidis
May 07, 2016
Service Very nice experience as usual . I would recommend this dealership to friends and relatives Far from where I live but I can always get a loaner car Very nice experience as usual . I would recommend this dealership to friends and relatives Far from where I live but I can always get a loaner car More
by Utah2016
Employees Worked With
Josh Sutton
