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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

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May 05, 2021

John was my service coordinator and went above and beyond. Kept me well informed and exceeded my expectations I will continue to depend on him for my service needs More

by J. Mueller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
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May 06, 2021 -

Fletcher Jones Imports responded

J. Mueller, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in service and we are so pleased to know of the excellent service you experienced working with John Clough! Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Fletcher Jones Imports look forward welcoming you back for all of your Mercedes-Benz needs! All the best, Your Friends and Family at Fletcher Jones Imports

May 05, 2021

John Clough was awesome and very detail and attentive. They picked up and delivered my car same day. My car even came back washed. Thank you again John. More

by Steveglv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
May 06, 2021 -

Fletcher Jones Imports responded

Hello Steve, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from John during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 05, 2021

Always excellent service. Especially my service advisor Dennis Eich. The shuttle service is such a convenience and works with my work schedule. Appreciate the service! More

by Jill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
May 06, 2021 -

Fletcher Jones Imports responded

Hello Jill, Thank you for your business & the 5 star rating! The team at Fletcher Jones Imports would like to welcome you to our family and appreciate the opportunity to earn your business. We appreciate your kind compliments about Dennis and are elated to hear that our complimentary shuttle service served you well! We look forward to serving you again at your next scheduled maintenance interval. Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 05, 2021

Jolene is very knowledgeable and took care of my concerns in a most professional manner. She is courteous and friendly and motivated to client satisfaction! More

by Bud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Jimerson
Report | Print
May 06, 2021 -

Fletcher Jones Imports responded

Hello Bud, Seeing that are guests receive the highest level of service and care is our top priority! It is wonderful to know of the amazing level of service Jolene offers while attending to the needs of your vehicle. We want to ensure our guests are well informed and confident in the services being performed through out the service process. All of us at Fletcher Jones Imports are grateful to have earned your business and look forward to welcoming you back! Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 04, 2021

The service should have been all the way in the house myself and my brother have spent over 15k on repairs at this dealership, I felt there should be a tier system with good customers. And better promot More

by Mercedes P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
May 07, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and loyalty with our team at Fletcher Jones Imports. We are truly grateful to have your genuine feedback and will certainly use your insight to improve upon. Please know we are committed to offer competitive pricing with in our market to ensure you receive the most valuable service. We look forward to providing you the same great service experience again at your next scheduled visit! Sincere Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

May 03, 2021

Very happy with my car! All my issues were taken care of . Josh was very helpful , kind and Courteous. The Car was repaired promptly. Very happy with the service. Thank you More

by Annette Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Report | Print
May 04, 2021 -

Fletcher Jones Imports responded

Hello Annette, We are honored to receive your 5 star review and feedback regarding your service experience with Josh. Providing our guests the best customer service experience possible is our top priority and our team is happy to read that Josh was able to provide that for you! Please feel free to reach out to us should you have any questions or vehicle needs. All the best, Your Friends and Family at Fletcher Jones Imports

May 03, 2021

Did an excellent job on the repair of my car and It was down in a very short period of time. All the employees are very competent, kind and helpful. They Always greet you with a smile. More

by Annette Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Cherry has always made sure that we were treated extremely well! , Josh Sutton
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May 04, 2021 -

Fletcher Jones Imports responded

HI Annette, Our team was elated to read that our service team took fantastic care of you during your visit with us. We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 02, 2021

Dennis Eich is the best service advisor to work with he answer calls,text's me with updates not to many advisors do that i give him an A More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
May 03, 2021 -

Fletcher Jones Imports responded

Hello Greg, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of service. It's great hearing that Dennis Eich was able to assist with getting your vehicle repaired and returned to you all within a timely manner. Our team of experts are looking forward to working with you for many years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

May 01, 2021

LaRoyne Brown is the most trustworthy and nicest associate ive ever worked with!! Ive owned mercedes cars since 2004, had over 10 different service reps, LaRoyne is by far the greatest! More

by adam f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
May 02, 2021 -

Fletcher Jones Imports responded

Hello Adam, Thank you for allowing LaRoyne the privilege to assist you during your quest for your dream vehicle! Our team was extremely happy to read that LaRoyne listened to your needs and helped you every step of the way during your journey. We are incredibly grateful to have earned your business and thank you for your continued loyalty with Mercedes! Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 30, 2021

Dave Miller Always is so friendly and gets things done quickly, and keeps me informed of what is going on with my vehicle. Very accommodating! More

by Teresa2718
Recommend Dealer
Yes
Employees Worked With
Curtis Cherry , Dave Miller
Report | Print
Apr 30, 2021 -

Fletcher Jones Imports responded

Hi Teresa, It's really rewarding hearing that Dave Miller was able to assist and provide you with amazing service throughout your visit with us. Glad to see that our team assisted with getting your vehicle in tip-top shape all within a timely manner! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to working with you for many years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

Apr 30, 2021 -

Fletcher Jones Imports responded

Hello Teresa, We are honored to receive your 5 star rating and review. We look forward to sharing your kind remarks with Dave regarding your recent visit with us and look forward to serving you again. Thank you! Warmest regards, Your Friends and Family at Fletcher Jones Imports

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