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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

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April 30, 2021

LeRoyne communicated with me during the entire process of my service. The part required to fix my car had to be back ordered and my car would be out of use for at least a couple of days. When I received my More

by Ian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Apr 30, 2021 -

Fletcher Jones Imports responded

Hello Ian, Thank you for your business and the opportunity to have your 5 star recommendations! We strive to be the best in the business, and so thrilled to know of the great experience you had working with LeRoyne! Please let us know if we can be of any further assistance in the future. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 30, 2021

Five all around for everyone and those not mentioned- too many! They did an excellent maintenance on my vehicle! Clean and friendly dealership! Love them! More

by ROD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton, Dennis Eich, Jason Cote, Dave Miller, Danielle Kerley, Jolene Jimerson, Branndon Herbert, LaRoyne Brown, John Clough
Apr 30, 2021 -

Fletcher Jones Imports responded

Hi Rod, On behalf of our entire service team, we are honored to receive your 5 star review and thank you for your patronage. Providing our guest the best customer service experience with a clean and safe space is our top priority. We look forward to serving you again at your next scheduled visit! Warmest regards, Your Friends and Family at Fletcher Jones Imports

Apr 30, 2021 -

Fletcher Jones Imports responded

Hi Rod, We greatly appreciate you taking the time to share your 5-stars review! Our team of experts are excited to hear that you were assisted promptly and provided with outstanding service throughout your most recent visit with us! Glad to see we were able to assist with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We are grateful for your business and we look forward to working with you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

April 29, 2021

Dave my service tech was outstanding. He dealt with me is a very professional way and was able to have me vehicle repaired within two hours. I have three Mercedes and have always trusted FJ! More

by salmasotto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Apr 30, 2021 -

Fletcher Jones Imports responded

Hello from our team at FJ Imports, Thank you for taking the time to leave us your 5 star review! We are happy to hear that Dave was professional and quick during your visit at our service drive. We thank you for your continued patronage and look forward to serving you again at your next scheduled visit. Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 29, 2021

Josh is always able to we with me and get things done. I showed up to schedule a appointment for some service, and told him what I needed, and he was able to get me in then and there. Got everything done an More

by AAALOCKSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Apr 30, 2021 -

Fletcher Jones Imports responded

Hello, We are honored to receive your 5 star rating and review regarding your recent visit at our service drive. Providing our guest the best customer service experience possible is our top priority and we are thrilled to hear that Josh was able to assist you in a timely manner. Should you have any additional questions, please don't hesitate to reach out to our team of experts! Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 29, 2021

I want 2 say a great Thank U to the Valet Man that found my phone not sure of his name but he is trustworthy. More

by shawntamitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valet Guy not sure of the man , Jason Cote
Apr 30, 2021 -

Fletcher Jones Imports responded

Hello Shawnta, We absolutely appreciate you taking the time to leave us a 5 star rating and review. Our team is always more than happy to assist and we are happy to hear that our Valet Representative was able to find your phone! Please feel free to reach out to us should you need anything else. Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 29, 2021

Great people skills...Very personable....Enjoyed the courtesy and helpfulness of everyone I encountered...This was my first visit and ..They made it easy...Thanks More

by MercedesGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Apr 30, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for taking the time to share your feedback and 5-stars rating. We are truly flattered to have your thoughtful compliments and recommendations regarding your very first service experience with us. It's really rewarding hearing that our team was able to assist and provide you with amazing service and getting your vehicle in tip-top shape! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Fletcher Jones Imports

Apr 30, 2021 -

Fletcher Jones Imports responded

Welcome to the Fletcher Jones Imports family! We are ecstatic to know that your first visit with us was enjoyable and that you received a personable experience from our staff. Providing our guest the best experience possible is our top priority. Should you have any questions or requests, please don't hesitate to reach out to us! Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 29, 2021

Best Mercedes-Benz dealership I've ever encountered. John Clough likely knows my car better than I do. All problems fixed with great turnaround time More

by jglsd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Apr 30, 2021 -

Fletcher Jones Imports responded

Hello, Thank you so much for taking the time to share your amazing rating with everyone! Your kind recognition for John Clough show his dedication to providing world-class Mercedes-Benz Service experiences! Please let us know if we can be of any further assistance in the future. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 28, 2021

I recently had another peasant experience at Fletcher Jones Imports. The service was performed in a timely manner and the complementary car wash was greatly appreciated. In particular, Mr. David Miller More

by Phil0522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Apr 29, 2021 -

Fletcher Jones Imports responded

Hello Phil, It's really rewarding hearing that Dave Miller was able to assist and provide you with amazing service throughout your recent visit with us! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Providing a complimentary car wash is one of the many perks we offer to our guests. It brings us so much joy to see that Dave assisted with getting your vehicle repaired and returned to you all within a timely fashion! We're looking forward to serving you for many more years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

April 28, 2021

Kept me updated very well and was easy to communicate with throughout the process of what I needed done with my car. Plus, he was able to get the work done sooner than I was told over the phone from a re More

by Vinniem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Apr 29, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and genuine feedback! We greatly appreciate your positive insight and taking the time to share such thoughtful sediments for the team at Fletcher Jones Imports! Please feel free to contact us anytime. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 26, 2021

I 'd got the flat tire and needed to go back to California and with the fast assistance of the service advisor I managed to catchup with my commitments. More

by Mr. C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Apr 27, 2021 -

Fletcher Jones Imports responded

Hi Mr. C, It's really rewarding hearing that LaRoyne was able to assist and provide you with outstanding service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are truly amazed to see that we were able to assist with fixing your flat tire and getting your vehicle in tip-top shape! Thank you for allowing us the opportunity to earn your business and we look forward to working with you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

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