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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

Sort by
April 25, 2021

Prompt, pleasant service arranged on short notice. Quality service, comfortable waiting area. Attendant was aware that I was in a hurry and kept my auto near the pick-up area so I could checkout quic More

by D Cools
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
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Apr 27, 2021 -

Fletcher Jones Imports responded

Hello, Wow! Our team at Mercedes-Benz of Ontario is truly flattered to read your generous sediments for Dave Miller. We take great pride in seeing that our guests are provided with thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Kind Wishes, Your Friends and Family at Fletcher Jones Imports

April 24, 2021

Knowledgeable employee with great customer service skills. Ensured I was satisfied before I left the dealership. He did not promise anything he could not deliver. More

by tljames24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Heinking
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Apr 26, 2021 -

Fletcher Jones Imports responded

Hello James, Thank you for taking the time to share your feedback and 5-star rating. We are truly flattered to have your thoughtful compliments and recommendations. We're grateful to have earned your business and we look forward to working with you for many years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

April 24, 2021

Jolene always makes sure I am treated like a VIP. She makes service easy and painless. She also keeps me updated on the status of my car until it's ready to go. Thanks More

by lezaheed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Hoff, Joseph Martinez, Jolene Jimerson
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Apr 26, 2021 -

Fletcher Jones Imports responded

Hi Lezaheed, It's really rewarding hearing that Jolene was able to assist and provide you with outstanding service throughout your recent visit with us. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Fletcher Jones Imports

April 23, 2021

professional service, along with over the top staff. love the status of work communication via text, and email.the car was cleaned, and ready for the road. More

by okhayat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Apr 27, 2021 -

Fletcher Jones Imports responded

Hello Okhayat, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Providing a courtesy wash is one of the many perks we offer to our guests. Thank you for allowing us the opportunity to earn your business and we look forward to working with you for many years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

April 23, 2021

Appoinment time convenient. The staff was friendly, transportation accommodations during appointment and excellent service overall. Service representative recommended service that is covered under exte More

by E350 10/14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Report | Print
Apr 27, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for taking the time to share your feedback and 5-star rating. We are truly flattered to have your thoughtful compliments and recommendations. It brings us so much joy hearing that your recent experience with nothing short of amazing. Please feel free to reach out to us if there's anything else we could be of assistance with now or in the future. Best Wishes, Your Friends and Family at Fletcher Jones Imports

April 23, 2021

Service was prompt, completed on time, and I was notified promptly when my car was ready. We prefer to have our cars serviced at the dealership because we have bought cars from them for over 3 decades More

by Silver001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Wolff, Ivan Hoff, Doris Newton, Dennis Eich
Report | Print
Apr 27, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your feedback and for being such a valued part of our Fletcher Jones family over the years! We are truly flattered to have you compliment our team of professionals on their level of service and look forward to welcoming you back! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 23, 2021

Josh is the best always helpful. Didn’t have appt had a screw in tire. He took care of the repair very timely Thank you More

by tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fields, Ivan Hoff, Josh Sutton
Report | Print
Apr 27, 2021 -

Fletcher Jones Imports responded

Hello Tom, Thank you for taking the time to share your feedback and 5-stars rating. We are truly flattered to have your thoughtful compliments and recommendations. Glad to hear that Josh assisted with getting your tire repaired and returned to you all within a timely fashion! We are grateful to have earned your business and we look forward to serving you for many years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

April 22, 2021

Always a great experience there definitely takes care of my Benz service work was done fast and right will definiybring my car back to this location More

by lossola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Apr 27, 2021 -

Fletcher Jones Imports responded

Hello Lossola, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your recent service visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to welcoming you back! Best Wishes, Your Friends and Family at Fletcher Jones Imports

April 22, 2021

Everything was great! Easy to schedule, rental car was easy and the service was amazing! Mercedes has always treated us very well truly enjoy the experience. More

by james.manganaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
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Apr 27, 2021 -

Fletcher Jones Imports responded

Hello James, Thank you for taking the time to share your feedback and 5-stars rating. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

April 22, 2021

Be there few times every times is outstanding service in service department And. Sale department ! Bought one GLC300 4Matic 2021 & E 350 2020 Tks you More

by Thanhleusa57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich, Haim Beja, Danielle Kerley
Report | Print
Apr 27, 2021 -

Fletcher Jones Imports responded

Hello, Wow! Our team at Fletcher Jones Imports is truly flattered to see your generous recommendations! With all of the automotive competition out there, it is wonderful to know that we always deliver an outstanding sales and service experience! We couldn't be more grateful to have you as a long time guest and look forward to welcoming you back! Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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