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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

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April 17, 2021

Danielle is always so attentive even she is super busy. All my questions are always answered in a timely manner. The car was ready on the day she promised. More

by Hellokitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Apr 20, 2021 -

Fletcher Jones Imports responded

Hello, Our reviews are very important to us but more importantly is the experience our guests have. We are so pleased to read that despite a very busy day in our service department, Danielle was able to attend to all your service need and ensure your questions were answered to promptly so your vehicle was ready as promised. Thank you for taking the time to share your kind feedback and recommendations. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 17, 2021

Dave took good care of me and my vehicle. Answered all of my questions and concerns. Service was completed in a timely manner. Will definitely be back in the future... More

by W204 C63 AMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
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Apr 20, 2021 -

Fletcher Jones Imports responded

Hello, The team at Fletcher Jones Imports appreciates you taking the time to share your kind sediments regarding your service visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for the opportunity to assist with getting your vehicle repaired and returned to you all within a timely fashion! Our team is looking forward to seeing you again soon! All the Best, Your Friends and Family at Fletcher Jones Imports

April 17, 2021

Jolene was amazing! Made me feel like family even though this was my first visit. She had everything completed on time and with out issue. And gave me a heads up on what to expect next do I can plan for i More

by Lacatoots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Jimerson
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Apr 20, 2021 -

Fletcher Jones Imports responded

Hi Lacatoots, It's really rewarding hearing that Jolene was able to assist and provide you with amazing service throughout your very first visit with us! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Glad to see that Jolene assisted with getting your vehicle repaired and returned to you all within a timely manner. We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are excited to see you again at your next scheduled interval. Best Wishes, Your Friends and Family at Fletcher Jones Imports

April 17, 2021

I appreciate their sensitivity to great customer service. I don't believe in verbose reviews blah blah blah blah blah etc etc etc etc etc More

by donsanborn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Apr 17, 2021 -

Fletcher Jones Imports responded

Hi Don, We greatly appreciate you taking the time to post your 5-star review regarding your most recent service experience at our dealership! Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Fletcher Jones Imports

April 17, 2021

Dennis Eich did a fine job getting my car serviced in a timely manner; and he always advises me well. I now feel that my car is a safe ride again. More

by marko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Apr 20, 2021 -

Fletcher Jones Imports responded

Hello Marko, Thank you for taking the time to share your feedback and 5-star rating. We are truly flattered to have your thoughtful compliments and recommendations regarding your visit with Dennis Eich! It's wonderful reviews like yours that truly represent what we strive for everyday! Our team is looking forward to working with you for many more years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

April 16, 2021

Jason is outstanding. Great professional. Couldn't ask for a better all-around experience. Getting your car serviced (or MB recall campaigns addressed) doesn't have to be painful. They prove it! More

by CommishJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Report | Print
Apr 17, 2021 -

Fletcher Jones Imports responded

Hi, We greatly appreciate you taking the time to post your 5-star review regarding your most recent service experience with Jason! Glad to see that Jason was helpful and assisted with getting your vehicle's recall repaired and returned to you all within a timely manner! Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

April 13, 2021

My service rep, Dave Miller is always outstanding. Had a loaner reserved, Work was done by the end of the day. Always a great job! More

by lddavison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Apr 15, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for business and the opportunity to serve you! Our team at Fletcher Jones Imports cares greatly about the guest experience and is happy to hear of the amazing efforts David Miller and our team put forth seeing that service needs were attended to with the utmost of care. It is our greatest hope to continue this amazing support and service throughout every interaction you have with us. Kind Wishes, Your Friends and Family at Fletcher Jones Imports

April 13, 2021

Serviced my car and got me back on the road within 24hrs. Submitted written review of further repairs required. Mercedes benz, is pricey but you are confident in the service More

by Veljean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Apr 15, 2021 -

Fletcher Jones Imports responded

Hello, Your future recommendations for our team mean the world to us! Thank you for your helpful insight as we will continue do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. Thank you for sharing your 5 star review! We wish you many happy miles ahead! All the best, Your Friends and Family at Fletcher Jones Imports

April 09, 2021

Service advisor was a great help. Thank you Dennis look forward to you help again. I will be giving you a call when it time More

by Dwann3565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Apr 13, 2021 -

Fletcher Jones Imports responded

Hello, It's really rewarding hearing that Dennis Eich was able to assist and provide you with outstanding service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

April 06, 2021

Service agent was great. Had an email saying car was getting washed. They vacuumed it but the car was not washed. Just a heads up. Other than that great customer service. More

by travis.mason
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Report | Print
Apr 08, 2021 -

Fletcher Jones Imports responded

Hi Travis, Thank you so much for taking the time to leave us a review. We value your feedback and we'd love to chat with you about your experience. Please feel welcome to contact us anytime at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador

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