Fletcher Jones Imports - Service Center

I appreciate the information they provided me regarding work recommended for my car. But the reason for going there was to hopefully get the problem fixed, and it wasn’t something they could do at the time work recommended for my car. But the reason for going there was to hopefully get the problem fixed, and it wasn’t something they could do at the time, 1. Because they are understaffed on the weekends 2. Because they need to order the parts. My only availability is the weekend because I travel during the week, so I’m hoping to get what I need done soon. More

Danielle did a great job in making sure I fully understood what service my used 2003 SL55 AMG needed. She kept me fully informed of the progress in service, and always smiled and insured my confid understood what service my used 2003 SL55 AMG needed. She kept me fully informed of the progress in service, and always smiled and insured my confidence in having purchased a Mercedes. More

Cal, my service rep in the Sprinter Service Department is OUTSTANDING! My vehicle suffered from a very difficult electrical problem to isolate, which ultimately required a wiring harness to be made by the f OUTSTANDING! My vehicle suffered from a very difficult electrical problem to isolate, which ultimately required a wiring harness to be made by the factory in Germany. Cal kept me informed of the progress throughout the manufacture of the new wiring harness, the subsequent repair, and then made sure my vehicle was in tip-top condition when I picked it up. More

Hello, good morning! My visit like always went smoothly. Laroyne is great. Everytime my car needs service I reach out to Laroyne he he immediately helps me with scheduling a appointment that workouts for m Laroyne is great. Everytime my car needs service I reach out to Laroyne he he immediately helps me with scheduling a appointment that workouts for me and he is very polite and professional. Thanks Laroyne for all your help! More

One of a kind, great personality,Very helpful, Im always One of a kind, great personality, Very helpful, Im always so so glad every time I see him, he is the best of the best. One of a kind, great personality, Very helpful, Im always so so glad every time I see him, he is the best of the best. More

Steve did a great job with the estimate and fast turn around. Can always trust him and Mercedes. Can always count on quality repairs. Will always buy Mercedes . around. Can always trust him and Mercedes. Can always count on quality repairs. Will always buy Mercedes . More

I was greeted upon arrival and told it would take about 1 1/2 hours which was accurate. They took care of a recall on the seatbelts 1/2 hours which was accurate. They took care of a recall on the seatbelts More

Danielle Kerley was exceptional and kept me informed of progress all the time. The dealership is very good and found some safety issues with my ml350 that i would not have seen. Car was serviced and repair progress all the time. The dealership is very good and found some safety issues with my ml350 that i would not have seen. Car was serviced and repaired in a timeley manner and cost was very acceoptable for amount of work done. Great dealership . More

Danielle Kerley is always a top of the list professional. She makes the check-in process so easy and stays on top of everything. The car wash valet was courteous, and the vehicle was spotless. Visiting th She makes the check-in process so easy and stays on top of everything. The car wash valet was courteous, and the vehicle was spotless. Visiting the dealership is always a joy. More

Dennis Eich is the very best!! His professionalism and his courtesy are amazing. He is very thorough and detailed and always explains everything so clearly and he makes the Fletcher Jones experience a gre his courtesy are amazing. He is very thorough and detailed and always explains everything so clearly and he makes the Fletcher Jones experience a great one for me. I will remain a happy and loyal Fletcher Jones customer. More