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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

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March 23, 2021

LeRoyn is a great service advisor, communicates my car’s needs and costs clearly, and is always willing to discuss concerns. Your Service Department is reliable and skilled. I can’t imagine taking my Merce More

by n2orchids
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
Mar 24, 2021 -

Fletcher Jones Imports responded

Hi, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with LeRoyn Brown. It's truly flattering seeing that he was able to assist with getting your vehicle repaired and returned to you all within a timely fashion! We appreciate you complimenting our level of service and we look forward to welcoming you back! All the Best, Your Friends and Family at Fletcher Jones Imports

March 21, 2021

Experience was great. Price was very good. Overall, great experience. I would definitely recommend Fletcher Jones to friends and family for their vehicle needs or sales. More

by Kevinjwill08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown, John Clough
Report | Print
Mar 22, 2021 -

Fletcher Jones Imports responded

Hi Kevin, We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it's wonderful to hear that our team of experts were able to get your car in tip-top shape! Glad to hear that we assisted you the best pricing to care for your Mercedes' needs. We are grateful for your business and we look forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

March 20, 2021

I am always treated with great customer service. whether I am buying a car or taking my car in for service. Thank you Fletcher Jones Imports. More

by Paraiso122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Wolff, Dave Miller, John Clough
Report | Print
Mar 22, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of service. We look forward to welcoming you back! Take Care, Your Friends and Family at Fletcher Jones Imports

March 17, 2021

As always. the reason I only buy or lease Mercedes is because of the impeccable customer service quality. Second to none. I truly enjoy value with Fletcher Jones Imports customer support team and quali More

by robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Mar 17, 2021 -

Fletcher Jones Imports responded

Hi Robert, Our team loved reading of your love and passion regarding your Mercedes-Benz ownership and we are so thrilled to have the privilege to assist you with all your Mercedes-Benz needs! Thank you for your impeccable compliments on our level of service as it was a true pleasure to assist you with the purchase of your 2nd Mercedes-Benz! Congratulations and happy motoring! Please feel welcome to contact us anytime! With Sincere Gratitude, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

March 15, 2021

Dennis Eich is truly an asset to Fletcher Jones Service Department! His knowledge of Mercedes and his ability to handle any situation is impeccable. He has been our service coordinator for 10 years! More

by popss007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Mar 16, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Dennis Eich and appreciate you complimenting our level of service. Thanks again for being a loyal guest over the past 10 years! It's amazing having you as part of the Fletcher Jones family! Please let us know if we can be of further assistance to you now or in the future. All the Best, Your Friends and Family at Fletcher Jones Imports

March 13, 2021

John was good and thorough. He listened, responded to my concerns. He calls back timely and promptly to my phone inquiries. Thanks John Clough for your concern. More

by apopicazo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Mar 15, 2021 -

Fletcher Jones Imports responded

Hello John, Hello, Our team at Fletcher Jones Imports is truly flattered to read your generous feedback regarding your recent visit with John Clough! We take great pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! If there is anything we may do to further assist you please contact me directly at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador

March 12, 2021

Agency service goodRoadside Mercedes not able to jump Agency service good Roadside Mercedes not able to jump car to open trunk to replace battery Tow Mercedes jumped but towed to agency since there More

by denteri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
Mar 12, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your kind 5 star review. We are truly pleased to know the team attended to your vehicle needs with the highest levels of service and care! We look forward to working with you again in the near future. Best Wishes, Your Friends and Family at Fletcher Jones Imports

March 11, 2021

Many thanks to Jolene Jimerson, Service Techand Van Many thanks to Jolene Jimerson, Service Tech and Van Larrison, who supervised the project. Thanks bunches! Doris, Please follow up on the GAP i More

by lindacassese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Wolff, Doris Newton, Jolene Jimerson
Report | Print
Mar 11, 2021 -

Fletcher Jones Imports responded

Hi Linda, We are truly grateful for your business and opportunity to serve you. Thank you for taking the time to recognize our talented team regarding their efforts put forth regarding your recent service visit. Please let us know if we can be further assistance now or in the future. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

March 11, 2021

EXCELLENT DEALERSHIP GREAT STAFF DENNIS EICH IS THE BEST HE KNOWS MERCEDES IN AND OUT HONEST DEPENABLE PERSON WOULD NOT GO ANY WHERE ELSE FOR MY WORK More

by rudymd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Mar 12, 2021 -

Fletcher Jones Imports responded

Hi Rudy, Thank you for taking the time to post your 5 star review! Our entire team loved to hear how well Dennis attends to you and your vehicle concerns with the highest standards of service and care! Cheers to many happy miles ahead! All of the best, Your Friends and Family at Fletcher Jones Imports

March 10, 2021

Very pleased with the service provided, Steve is an excellent customer service representative. The mechanic that dealt with my problem is on top of the game!!! Thank you More

by Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Mar 11, 2021 -

Fletcher Jones Imports responded

Hello, Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you! Best Wishes, Your Friends and Family at Fletcher Jones Imports

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