Fletcher Jones Imports - Service Center

DENNIS EICH IS EXCELLENT KNOWS HIS STUFF ABLE TO ANSWER QUESTIONS ABOUT MY CAR KNOWS WHAT IT NEEDS AND NEVER SELLS ME ANYTHING I DONT NEED DENNIS ALONG WITH THE TECHNICIAN KYLE KURODA ARE A GREAT TEAM THEY QUESTIONS ABOUT MY CAR KNOWS WHAT IT NEEDS AND NEVER SELLS ME ANYTHING I DONT NEED DENNIS ALONG WITH THE TECHNICIAN KYLE KURODA ARE A GREAT TEAM THEY KEEP ME INFORMED ON THE PROGRESS OF MY CAR AND KEEP MY S 550 RUNNING GREAT ALONG WITH THE GREAT STAFF A GOOD PLACE TO DO BUSINESS FAIR AND HONEST JUST A EXCELLENT SERVICE ADVISER ALWAYS THERE TO HELP VERY ACCOMMODATING PROFESSIONAL AN ASSET TO THE DEALERSHIP AND MERCEDES BENZ More

Steve and the team at FJI service center are knowledgeable, kind and fair. I never trusted a Dealer based service team until I came to FJI and interacted with Steve and his team. PS: Stev knowledgeable, kind and fair. I never trusted a Dealer based service team until I came to FJI and interacted with Steve and his team. PS: Steve isiaaong below. More

Your service take-in process was exceptionally smooth and efficient. Communication was great, and Josh was great. I have one major complaint however. The recall work was to replace a defective engine heat efficient. Communication was great, and Josh was great. I have one major complaint however. The recall work was to replace a defective engine heat shield between the engine and exhaust. During the work I was told that two engine mounts had worn out. I was given a cost estimate of over $1000 to replace the mounts. I found sets of all three OEM mounts for under $100 and I watched several YouTube videos that showed the work(in a home garage) to take up to one hour max to replace all three. I have a well set up garage and can do that work easily myself. I used to own a 2008 E500 wagon which I loved but once it was out of warranty the Mercedes fees for parts and labor were outrageously high so I moved on to an American car. For a ultra simple and cheap car like the SMART, your estimate was beyond the pale. Especially since your mechanic was already working in the area of the mounts. Had you given me a price of parts plus one hour of labor I probably would have given you the work. It’s things like this that made me leave MB for other cars. More

I really like working with Dennis Eich. He is friendly, professional, gets back to you with any information in a timely manner. He also listens to you what your needs are and tries his best accommodate t professional, gets back to you with any information in a timely manner. He also listens to you what your needs are and tries his best accommodate them. The young man we worked with that picked our car up and returned it also provided great service. The people I spoke with when I called to schedule my appointment also did an excellent job More

Very good in everything, I will be back every time my car due in service, shuttle service are also friendly and accommodating very professional and also in cafeteria due in service, shuttle service are also friendly and accommodating very professional and also in cafeteria More

Our car broke down nearly 100 miles outside of Las Vegas. We got towed in at no cost with Mercedes free towing for life. Everyone that we encountered at the dealership was very helpful and kind. We got towed in at no cost with Mercedes free towing for life. Everyone that we encountered at the dealership was very helpful and kind. More

Dave Miller is a great service adviser with excellent customer service: professional, friendly, caring, etc...; He's great in every aspect. Thumbs up for Dave! customer service: professional, friendly, caring, etc...; He's great in every aspect. Thumbs up for Dave! More

Jolene is friendly and helpful. Her friendliness is much welcomed during these unprecedented times. I appreciate that there was a safe, peaceful place to wait while the car was being serviced. welcomed during these unprecedented times. I appreciate that there was a safe, peaceful place to wait while the car was being serviced. More

What’s not to love.. amazing people.. shout out to Dave my service adviser what a wonderful genuine soul he is.. God bless you bother.. my service adviser what a wonderful genuine soul he is.. God bless you bother.. More

Dennis Eich is always professional & caring about my needs. He is always helpful with having the drivers get me back home or pick me up as well as communicating & up dateing me on the progress of the ma needs. He is always helpful with having the drivers get me back home or pick me up as well as communicating & up dateing me on the progress of the maintenance being performed. More