Fletcher Jones Imports - Service Center

I had recently moved out of state and this dealership treated me like I had been a lifelong customer. Everything from explaining the services to me to getting a loaner was done in a courteous, friendly, treated me like I had been a lifelong customer. Everything from explaining the services to me to getting a loaner was done in a courteous, friendly, and professional way. I would 100% recommend FJI More

Nice and to the point of service. Taking great care of my war with a quality car wash. Also keeping things up to service when I was not aware war with a quality car wash. Also keeping things up to service when I was not aware More

Getting a appointment for a service is very fast. You can get a transportation to bring you back home. The only things I would say that it’s not easy to get a loaner car. Mostly of the time I can not get a l get a transportation to bring you back home. The only things I would say that it’s not easy to get a loaner car. Mostly of the time I can not get a loaner but it’s just because I was used to the past 5 years . I still love Mercedes More

I know a quality part will be installed by a Certified Technician . The service I get from Dennis is Great , he always goes above and beyond to make sure our GLC gets repaired and feels like new when we p Technician . The service I get from Dennis is Great , he always goes above and beyond to make sure our GLC gets repaired and feels like new when we pick it up. More

LeRoyne took perfect care of me. The windshield on my one-month-old GLE got cracked driving on the highway, and of course, I felt sick about it. But I had bought all the coverages, and LeRoyne made me fe one-month-old GLE got cracked driving on the highway, and of course, I felt sick about it. But I had bought all the coverages, and LeRoyne made me feel so comfortable, I knew I was in good hands. I had my car back in two days, and it’s perfect. Thank you to LeRoyne and all the great team members at Fletcher Jones Imports! More

I had two minor, but time consuming tasks that I was told would probably take two hours each and two visits. With great coordination by my service advisor, these critical safety tasks were accomplished in o would probably take two hours each and two visits. With great coordination by my service advisor, these critical safety tasks were accomplished in one visit, in under three hours, and he even through in a car wash. Everyone took great care to look after our needs while we waited to ensure we had refreshments, and kept informed. More

Rex Babin has been our salesperson for the last 18 years. Our family has purchased 7 cars from him during this time. He makes the car buying process so easy. I don't know how many people can say they trust a Our family has purchased 7 cars from him during this time. He makes the car buying process so easy. I don't know how many people can say they trust a salesperson, but Rex has proven himself trustworthy. Ivan Hoff in finance is a rockstar! He explains everything to you and there's no pressure to buy/add anything you don't want. They'll set up the registration process for you, so you don't have to. Just an absolute pleasure. Our service advisor is Stephen Heinking. He makes sure we have what we need, and listens to every concern we may have. He will do everything he can to ensure a perfect service visit. When you deal with people who are professional and care about you as a customer, it keeps you coming back. I appreciate feeling like I'm important to them. More

From day one Danielle took the time to ensure I felt at home and a valued customer. Not only did she offer me a great Fletcher Care package but listened and acted on my concerns. Please pass along my appre home and a valued customer. Not only did she offer me a great Fletcher Care package but listened and acted on my concerns. Please pass along my appreciation and thanks! More

Dennis Eich is a good service manager. He has been taken care of my car for several years. Very knowledge and courteous. Need more people like Dennis care of my car for several years. Very knowledge and courteous. Need more people like Dennis More

Very satisfied with our service associate Very Very satisfied with our service associate Very professional & friendly 👍 Nice work returned as promised Would like to have our service associate Very satisfied with our service associate Very professional & friendly 👍 Nice work returned as promised Would like to have our service associate as permanently. Great job More