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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

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January 28, 2021

Dennis is always great to work with! Service is completed timely and a clean, shiny car is returned. Customer waiting area is comfy if you choose to wait. More

by MP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Jan 28, 2021 -

Fletcher Jones Imports responded

Hi MP, Thank you for the opportunity to attend to the service needs for your Mercedes-Benz, and rewarding the fine efforts of your service advisor Dennis. Seeing that our guests receive the highest level of service and care are our top priority and we couldn't be more grateful to read about yours! Thank you for rewarding our team with your 5 star recommendations! Warm Regards, Your Friends and Family at Fletcher Jones Imports

January 26, 2021

The staff at Fletcher is the best! Frank Glasper has been a long time friend and he always makes sure we're taken care of. We appreciate it very much and he is the reason why we go there. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Glasper, Josh Sutton
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Jan 27, 2021 -

Fletcher Jones Imports responded

Hello Steve, We are truly flatted to know you consider our team at Fletcher Jones Imports to be the best! Going above and beyond is deep within our culture, and is certainly a shining example of the teams dedication and commitment to providing our guests a superb & outstanding guest experience every single day! Thank you for your business and taking the time to share our genuine sediments for Frank Glasper. We couldn't be more grateful to be rewarded with your 5 star recommendations! With Sincere Gratitude, Your Friends and Family at Fletcher Jones Imports

January 26, 2021

My service advisor, Dennis explained everything to me in detail, secured a rental car and was very pleasant and approachable. He is the BEST. My overall experiences with Flecther Jones has been exceptional More

by msgerid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Jan 27, 2021 -

Fletcher Jones Imports responded

Hello, Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding Dennis with your 5 star rating and recommendations! Knowing of his pleasant approach, thorough details to ensure all your vehicle needs were attended is very appreciated. Our team is truly grateful for your patronage and the opportunity to serve you! Warm Regards, Your Friends and Family at Fletcher Jones Imports

January 26, 2021

I had my Mercedes towed to the dealership on Saturday and it was fixed early morning Monday. Thanks for the quick and timely service getting my vehicle back on the road. More

by Jazjava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich, LaRoyne Brown
Report | Print
Jan 26, 2021 -

Fletcher Jones Imports responded

Hello, We couldn't be more grateful to know our talented team provided a visit worthy of a 5 star rating! It's wonderful reviews like yours that truly represent what we strive for everyday! Our team was grateful to have the opportunity to attend your your vehicle upon the tow in Saturday and thrilled to know all was addressed and your vehicle was returned to you in a timely manner! Our service team appreciates your feedback and we are looking forward to serving you again! Best, Your Friends and Family at Fletcher Jones Imports

January 25, 2021

Dave Miller was great, as always. He made the service experience a breeze and skillfully took care of my vehicle’s needs. I appreciate his attention to detail and communication. More

by cmrvideo
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Jan 26, 2021 -

Fletcher Jones Imports responded

Hi, Your future recommendations for Dave Miller mean the world to us! Thank you for sharing your 5 star review! Going above and beyond is deep within our culture, and Dave is certainly a shining example of someone who cares about the experiences they deliver every single day. We wish you many happy miles ahead ! All the Best, Your Friends and Family at Fletcher Jones Imports

January 21, 2021

Curtis and his team always take amazing care of us. You cannot get a better service team. We have 5 cars with MB. We buy there only because of the service team More

by wjzeigler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Cherry , Danielle Kerley
Report | Print
Jan 21, 2021 -

Fletcher Jones Imports responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind sediments for Curtis and his talented team show our dedication in providing world-class Mercedes-Benz Service experiences! We couldn't be more grateful to have garnered such a fantastic relationship with you as well as earning your trust and confidence to facilitate the expertise necessary to care for your five Mercedes- Benz vehicles. Thank you for being a valued and loyal guest! We looking forward to your next scheduled service visit with us! With Sincere Gratitude, Your Friends and Family at Fletcher Jones Imports

January 20, 2021

Service is always exceptional. It’s quick and no pressure. Dennis is a dream to work with and always returns calls and emails. I highly recommend them. More

by leelee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Jan 20, 2021 -

Fletcher Jones Imports responded

Hello Leelee, Our number one goal is to provide outstanding experiences for all of our guests! The team at Fletcher Jones Motorcars is so pleased to to know of your exceptional level of service and grateful for your 5 star rating! Take Care, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 18, 2021

He's always been great from the very beginning. My husband and I love to have Dennis as our service manager, nice, friendly and efficient. More

by RJTROM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Jan 18, 2021 -

Fletcher Jones Imports responded

Hello, Our team was elated to read that Dennis took fantastic care of you by being Friendly, efficient and navigating you through a great service experience from beginning to end. We are grateful for your business and look forward to welcoming you bakc! Kind Regards, Your Friends and Family at Fletcher Jones Imports

January 17, 2021

I would totally recommend Dennis! He's very friendly and helpful, he explained in detail what needed to be done and called with updates. Thank you Dennis for always take good care of my car. The best servic More

by jx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Jan 18, 2021 -

Fletcher Jones Imports responded

Hello JX, We greatly appreciate your positive review and thank you for the 5 star rating! Thank you for your genuine sediments for Dennis and the wonderful level of service he provides. We are grateful for your business and we look forward to serving you for many years to come! Best, Your Friends and Family at Fletcher Jones Imports

January 16, 2021

Zero stress. Fast and responsive rep. Porters were punctual and professional. Overall a very good experience. I hope you guys keep the pick up and drop off service in the future. More

by Eric h
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charlie and cody porters who picked up and delivered. Great job, John Clough
Report | Print
Jan 18, 2021 -

Fletcher Jones Imports responded

Hi Eric, Our team was elated to read that our team took fantastic care of you during your valet service. We couldn't be more grateful to know our talented team of experts were professional through out the delivery process and made the whole service a stress free experience! Thank you for your business! We look forward to welcoming you back! Best, Your Friends and Family at Fletcher Jones Imports

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