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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.8
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

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October 01, 2019

always perfect!! customer service!!! they take care of business, always great communication and don't have to bring the car back because the problem isn't fixed!! More

by MackDaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cross, Dave Miller
Oct 02, 2019 -

Fletcher Jones Imports responded

Hi MackDaddy, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about how great your service experience went. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Fletcher Jones Imports

October 01, 2019

Stress free David Miller is amazing...he makes all the difference when dropping my car off....hes professional, accommodating and makes you feel at ease! The loan More

by kittycat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Oct 03, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for the amazing 5 star review! Our team is delighted to read about your exceptional experience with Dave in service. We look forward to exceeding your expectations again at your next service interval. Best, Your Friends and Family at Fletcher Jones Imports

September 30, 2019

I made appt for service B. I purchase my 2014 C 250 Mercedes I purchase a warranty for 4 years. Iven ecplained it covered all my maintenance on the car besides tires. I only need service of filter and you charge More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer joqauin, Jay Fields, Ivan Hoff, Dave Miller
Oct 03, 2019 -

Fletcher Jones Imports responded

Hello Sharon, In reading your review it seems you have questions regarding the extended warranty plans and the pre-paid maintenance plans. Please contact me directly at 949-718-6532, I am happy to assist with all of your questions. Best, Kim Camargo Reputation and Brand Loyalty Manager

September 30, 2019

Great experience , good communication. I love the email and text communication. Its very convienient. Curtis and Josh yake great cate of us and would reccomend. More

by Joe s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Oct 01, 2019 -

Fletcher Jones Imports responded

Hi Joe, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Fletcher Jones Imports

September 27, 2019

Always accommodating! As usual, the service was expedited with care. The waiting lounge is very comfortable and the amenities are sufficient. Dennis is always very pleasan More

by Mabianchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Sep 27, 2019 -

Fletcher Jones Imports responded

Hi, We are so pleased to hear about your recent service visit with Dennis! Thank you for your 5 star review! We look forward to welcoming you back. Regards, Your Friends and Family at Fletcher Jones Imports

September 27, 2019

Top Notch! All staff is always professional and exceptional! I am super impressed every time I go in for service on my car ~ nothing but the best!!! More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gentleman who helped me with loaner car was outstanding! When I picked up the car the cashier was very pleasant and fast and the valet who got my car helped me hook my bluetooth back up and was so nice and helpful! , Ryan Cross
Sep 27, 2019 -

Fletcher Jones Imports responded

Hi Melissa, Guest satisfaction is our number one priority. The team at Fletcher Jones Imports is pleased to know of the professional, and exceptional service you experienced. Thank you for the 5 star rating! Our goal is to provide the best service experience possible. We look forward to welcoming you back! Best, Your Friends and Family at Fletcher Jones Imports

September 26, 2019

Lilly44 I am a customer of Fletcher Jones since 2007. This place is wonderful, service is excellent, always on time. They always gave me a ride home, when I b More

by Lillian Lenett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Sep 27, 2019 -

Fletcher Jones Imports responded

Hello Lillian, Thank you for choosing Fletcher Jones Imports! We truly value you as a long time guest and are excited to hear of your wonderful experiences working with our team. Your recommendations are and amazing gift! We look forward to welcoming you back. Best, Your Friends and Family at Fletcher Jones Imports

September 26, 2019

Great service Jason Cote is always on top of everything! Thanks for always taking care of our service needs. Will definitely refer the service center to all. Thank More

by jim.kangas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Sep 26, 2019 -

Fletcher Jones Imports responded

Hello Jim, Thank you so much for your amazingly 5 star review! Our team is delighted to hear about your great service experience with Jason. We look forward to serving you again at your next scheduled service interval. All the best, Your Friends & Family at Fletcher Jones Imports

September 26, 2019

Great service When you visit the facilities and experience the quality and professionalism of this people of this place Make me very happy to drive Mercedes Benz More

by Clemente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Jimerson
Sep 26, 2019 -

Fletcher Jones Imports responded

Hello Clemente, Thank you so much for your amazingly 5 star review! Our team is delighted to hear about your great service experience with Jolene. We look forward to serving you again at your next scheduled service interval. All the best, Your Friends & Family at Fletcher Jones Imports

Sep 26, 2019 -

Fletcher Jones Imports responded

Hello Clemente, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Your Friends and Family at Fletcher Jones Imports

September 26, 2019

dead battery The technician arrived in 30 minutes. The battery was in his truck. The battery was replaced in less than 30 minutes. The technician was friendly and More

by griffin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Sep 26, 2019 -

Fletcher Jones Imports responded

Hello Griffin, Thank you so much for your amazingly review! Our team is delighted to hear about your great service experience with the roadside technician. We look forward to assisting you again. All the best, Your Friends & Family at Fletcher Jones Imports

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