Fletcher Jones Imports - Service Center

Exceptional and Professional Service Miguel and Steve did an exceptional service on my 2016 sprinter. Had an employee pump gasoline into the diesel fuel tank on a Friday evening. Had th Miguel and Steve did an exceptional service on my 2016 sprinter. Had an employee pump gasoline into the diesel fuel tank on a Friday evening. Had the sprinter towed to their West Sahara location and even though they were busy, they were able to get me out within 3 hours. I had prior arrangements to use the sprinter for the next several days, and since it was a Saturday, they saved my business lots of time and money. Thank you gentlemen!! More

No complaints here I have used FJM for 4 years. I have dealt with Dave Fast the whole time. Never a hassle. Always as quoted and usually on time. My girlfriend uses Dave I have used FJM for 4 years. I have dealt with Dave Fast the whole time. Never a hassle. Always as quoted and usually on time. My girlfriend uses Dave also. More

Service recall and B service I wish all service advisors are like Jolene Jimerson. She explained everything to me from the time of my check in to my check out. All was clarified I wish all service advisors are like Jolene Jimerson. She explained everything to me from the time of my check in to my check out. All was clarified from discounts to recommended service and costs. More power to you. Kudos to Jolene. More

very professinal, courteous and answer all my questions from receptionist to service officer were all very concern to make sure my satisfaction is met, josh Sutton I salute your way handling my visit. from receptionist to service officer were all very concern to make sure my satisfaction is met, josh Sutton I salute your way handling my visit. More

GREAT DEARLERSHIP POOR CALL CENTER CUSTOMER SERVICE The dealership under the control and leadership of my service advisor John Sarantidis is tops. Your contracted call centers scheduling service perform The dealership under the control and leadership of my service advisor John Sarantidis is tops. Your contracted call centers scheduling service performance is poor so poor that it is not worth rating and only comment I provide is walk out fire them and/of fire the GM who runs the dealership. Customer service at Walmart is better than what your call centers provide. Your who ever answers the phones need to be trained in customer service. They are abrupt, don't listen to you, and forward your call to the call center and circus starts full circle again. What is also happening now with call centers the person answering the phone gives you their wrong name so their poor customer service cannot be tracked. The sad part of business today is some employees give it 100% to satisfy customers and management on top specially the GM the so called leader don't care, are lazy, or may be incompetent. You have a problem. Fix the problem. Most of the time the fix is change top leadership. More

Kudos to Josh Sutton at Fletcher Jones Las Vegas As always exceptional service in getting my Mercedes Benz S560 serviced. Josh Sutton in the service dept made it happen on time and without a hitch. T As always exceptional service in getting my Mercedes Benz S560 serviced. Josh Sutton in the service dept made it happen on time and without a hitch. That’s the reason to stay loyal to Fletcher Jones Mercedes Benz in Las Vegas. More

I am very happy with my Service Advisor John S. and the tech nician Ronald R. They are very respectful and professional. They take the time to listen to me and advise what really needs to be done. I put my trust nician Ronald R. They are very respectful and professional. They take the time to listen to me and advise what really needs to be done. I put my trust in them. THANK YOU John and Rolanld! Best Wishes, Rokai Yusufzai More

Service Adviser Denis has been my service adviser for the last 15 years and he has been awesome. He has always been professional, friendly, knowledgeable and accommod Denis has been my service adviser for the last 15 years and he has been awesome. He has always been professional, friendly, knowledgeable and accommodating. More

The guest is important David Miller answered all my questions. He is very friendly and has a great personality. I felt at ease. He made sure everything went smooth. Excellen David Miller answered all my questions. He is very friendly and has a great personality. I felt at ease. He made sure everything went smooth. Excellent customer service. He shows great motivation, More

Dave Fast always provides exceptional service This is evaluation service (Dealer Rater) is demanding. Fore score and seven years ago, our fore fathers came to this country to answer endless quest This is evaluation service (Dealer Rater) is demanding. Fore score and seven years ago, our fore fathers came to this country to answer endless questions for Dealer Rater More