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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

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February 01, 2019

Excellent The service was excellent. The service provided was completed on time as scheduled; and the service consultant was friendly and explained what will be More

by Cocoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Feb 01, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

February 01, 2019

Great service Dennis always provides excellent customer service and great communication whenever I take my vehicles in for service. Dennis is the best service advis More

by Boss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Feb 01, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Dennis. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

February 01, 2019

Great customer service Always get great customer service at this dealership. My husband and I have been getting our cars here for at least 10 years. The service is outstand More

by Hern8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kaplan , Maxine Linihan, Sandy Wolff, Josh Sutton
Feb 02, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 31, 2019

Perfect Ryan was excellent because he ensured my vehicle was ready on time!!! Cashier was quick and vehicle was waiting when I got outside. That is what I c More

by Angelheart
Recommend Dealer
Yes
Employees Worked With
Ryan Cross
Feb 01, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 29, 2019

Great customer service. Customer service is great. They make servicing my vehicle easy and not a chore, not something to not want to deal with. They are friendly and helpf More

by happysuvowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Jan 30, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 29, 2019

I appreciated the service Danielle gave me and that she allo wed me to keep my rental through the weekend since I was not able to bring it back and no extra charge. More

by Doc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Jan 30, 2019 -

Fletcher Jones Imports responded

Hi Doc, We are pleased to hear of the great service Danielle provided to you and appreciate you sharing your experience. Guest satisfaction is important to us, and look forward to working with you in the future. I noticed we did fall short in a few areas in earning a full five stars and welcome your feedback. My direct line is 949-718-6532. Sincerely, Kimberlee Camargo Fletcher Jones Management West

January 28, 2019

Service Everything was good. Car was washed. Time was sooner than promised. Text and call were fine. All in all the service was as we thought it would be. More

by Carp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cross
Jan 29, 2019 -

Fletcher Jones Imports responded

Hello, Guest satisfaction is our number one priority and pleased to know your visit was a great and also met your expectations with time. Please know your complete satisfaction is important to us, and if I can be any assistance now or in th future, I welcome your insight. Most sincerely, Kimberlee Camargo Fletcher Jones Management

January 27, 2019

Excellent services. It’s like Nordstrom’s customer service I received excellent service and didn’t have to pay a penny! Everything was still under warranty. Was picked up and dropped of by Mercedes while my c More

by drtchau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Jan 28, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports . Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 27, 2019

Efficient and convenient Fletcher jones does a very good job getting the job done in timely fashion. My service manager understands we are all busy and makes getting the car More

by GreatPeople
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jan 29, 2019 -

Fletcher Jones Imports responded

Hi, We are thrilled to know of your confidence in working with your service advisor and the fantastic service you were provided. We strive to meet our guests expectations and certainly appreciate you taking the time to share your feedback. We truly value you as a guest and look forward to working with you for many years to come. Kind regards, Kimberlee Camargo Fletcher Jones Management West

January 27, 2019

Danielle Kerley Danielle was exceptional in that she handled the service of my car in a professional manner and kept me advised of the cost and timing of the service. More

by jimmy62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Jan 28, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports . Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Danielle. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

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