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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

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January 25, 2019

Great Service Great service on my Mercedes .Jolene jimerson was my service rep and she could not have been more knowledgeable and professional. Great place to take More

by Susanmv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Jimerson
May 02, 2019 -

Fletcher Jones Imports responded

Hi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind Regards, Steven Kaplan General Manager

January 25, 2019

Always excellent service This dealer always goes above my expectations! Always in and out quickly. John is very knowledgeable of my specific vehicle. The loaner car service i More

by Protheroe12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jan 25, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 25, 2019

new car smashed window danielle got me on the road faster than expected - loaner chick awesome too- Josh and Cookie have helped me greatly as well with this vehicle More

by Sean Esq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton, Cookie Ackley, Danielle Kerley
Jan 25, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Danielle. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 24, 2019

Repair Josh Sutton is always friendly, professional, courteous and knowledgeable. An excellent employee who represents your company well. Reception area is c More

by Joan L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Jan 25, 2019 -

Fletcher Jones Imports responded

Hi I am thrilled to know of the great service you did receive working with Josh. and noticed we may have fallen short in providing you with five star service. Your complete satisfaction is important to me. I'd welcome your insight when time permits. My direct line is 949-718-6532. I look forward to speaking with you soon. Kind regards, Kimberlee Camargo Fletcher Jones Management West

January 24, 2019

5,000 mile John was awesome, it was busy when I arrived and he didn’t just rush through everything, went step by step like I had the only car there. Now that’s t More

by Leimana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis, Mike Mondesi
Jan 25, 2019 -

Fletcher Jones Imports responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of John. Your recommendations are truly a gift. Congratulations on your purchase! Best, Tom Zumbo General Sales Manager

January 21, 2019

Dave Miller made my day! Thanks Truly exceptional service. Love them! They take care of everything and love that they do take u on a free shuttle.. my driver was excellent! I don’t More

by Shahin@9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Jan 24, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 18, 2019

Always The Best I’ve never been disappointed of their service. I always feel pretty good that my car is always in the best hands. John S. Is very professional, knowle More

by DrJen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jan 18, 2019 -

Fletcher Jones Imports responded

Hello, Thank you so much for taking the time to leave a raving review for us. We are so pleased to hear that John was able to provide you with the 5 star experience we strive to deliver for each and every one of our members during a visit with us. Our team does everything they can to listen to and understand any concern or question so that your vehicle is taken care of in the absolute best possible way. We are looking forward to making any future visits just as great if not better for you. Of course if you find yourself to have any questions or needing any assistance please do not hesitate to reach out to us. Thank you Tom Zumbo General Manager

January 18, 2019

John is terrific! He is dedicated to his job! I do not know the personnel in loaner department however they are courteous and efficient. John Sarantidis is exceptional! Sincerely just a great work More

by Fotopoulos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jan 18, 2019 -

Fletcher Jones Imports responded

Hello, Thank you so much for taking the time to leave a raving review for us. We are so pleased to hear that John was able to provide you with the 5 star experience we strive to deliver for each and every one of our members during a visit with us. Our team does everything they can to listen to and understand any concern or question so that your vehicle is taken care of in the absolute best possible way. We are looking forward to making any future visits just as great if not better for you. Of course if you find yourself to have any questions or needing any assistance please do not hesitate to reach out to us. Thank you Tom Zumbo General Manager

January 16, 2019

Best car buying experience ever! Went to get service and ended up buying a car. Love the friendly service. No pressure! This is what car buying should always be like! More

by teri d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez, Haim Beja, Dave Miller
Jan 17, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Tom Zumbo General Sales Manager

January 16, 2019

Excellent experience My service advisor, Ryan Cross, has always made servicing my car as simpe as possible. Check in is fast and I go away with a clear understanding what More

by Vic4186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cross
Jan 17, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Ryan. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

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