Fletcher Jones Imports - Service Center

Everyone was very friendly and helpful. From the time I dropped my car to the time I picked it up, everyone I talk to was very friendly and helpful. It is actually kind of weird that a simp From the time I dropped my car to the time I picked it up, everyone I talk to was very friendly and helpful. It is actually kind of weird that a simple activity as getting your car service can be such an enjoyable experience!! More

A long time customer I’ve been taking all three (now just two) Mercedes vehicles to this dealership since moving to Vegas 4 years ago. I have enjoyed an excellent customer I’ve been taking all three (now just two) Mercedes vehicles to this dealership since moving to Vegas 4 years ago. I have enjoyed an excellent customer experience on almost every occasion. I will continue to bring my Mercedes cars here as long as I have them. Willing to be flexible on car pickup/drop off (Yes) Friendly experience with staff (Yes) Accurate estimates (Yes) Appropriate work completed (Yes) Work completed on time (Yes) Pricing (high) Acceptance of responsibility for mistakes (Yes) More

Great Service Had two messages one the console, other service companies could not find or fix the issue but Fletcher Jones did and the problems were resolved. Had two messages one the console, other service companies could not find or fix the issue but Fletcher Jones did and the problems were resolved. More

Auxilary Battery Replacement I like to work with Dennis as he is very friendly, honest and reliable. This time, it is for changing auxiliary battery and updating Navigation system I like to work with Dennis as he is very friendly, honest and reliable. This time, it is for changing auxiliary battery and updating Navigation system. Both were completed within the promised time. More

Josh is amazing! I recently brought my Mercedes GLC 300 for a typical service check up. It was very early in the morning and I clearly was not fully awake. Poor Josh h I recently brought my Mercedes GLC 300 for a typical service check up. It was very early in the morning and I clearly was not fully awake. Poor Josh had to deal with me. Not once did he get frustrated or upset with me not understanding fully. He explained everything till I felt comfortable. Great bonus is they even vacuumed my car as well as the curiosity wash. More

Excellent service! From initial phone call to make an appointment, to bringing the car in, to picking the car up--staff was efficient, knowledgeable, friendly. The serv From initial phone call to make an appointment, to bringing the car in, to picking the car up--staff was efficient, knowledgeable, friendly. The service was a recall. It was handled expediently -- got the car back in only a few hours. Car was inspected and washed! A follow-up email was received outlining the inspection and the service performed. Couldn't ask for better service! Will certainly return when it is time for annual servicing. More

"B" Service and minor warranty work Many thanks to Azalea and her team for another great experience at FJMB. Their product knowledge and high level of customer service exceeds what Many thanks to Azalea and her team for another great experience at FJMB. Their product knowledge and high level of customer service exceeds what most expect, even at a Benz store. I am a fan! More

Exceptionalism The experience that I had on 12 /11/18 can never be compared to any of the other service dealers in Las Vegas ! The sincere professionalism of Josh The experience that I had on 12 /11/18 can never be compared to any of the other service dealers in Las Vegas ! The sincere professionalism of Josh handling my scheduled maintenance , along with a driver seat issue , truly encompassed what a great customer based dealership should be!! More

Quick repair Job well done by Dennis' team, at an affordable cost. In and out within a couple of hours. Customer lounge is cozy with amenities. Lavatory is really Job well done by Dennis' team, at an affordable cost. In and out within a couple of hours. Customer lounge is cozy with amenities. Lavatory is really clean. What not to like! More

Outstanding Your place is the only one I trust for service or repair. Your service people are very accommodating and friendly (specially Ryan). Your service coord Your place is the only one I trust for service or repair. Your service people are very accommodating and friendly (specially Ryan). Your service coordinators always make a follow up for your appointment and service. Thank you so much. More