Fletcher Jones Motorcars of Fremont

I have been a Mercedes Benz owner since 2010 (GLK, GLE Coupe 450, GLE Coupe AMG 63S, EQS) and I have experience with several dealerships and service centers in Bay Area and I think I have had the most exc Coupe 450, GLE Coupe AMG 63S, EQS) and I have experience with several dealerships and service centers in Bay Area and I think I have had the most exceptional experience with MB of Fremont. That said I would like to give more details. Akash Patel, the sales rep, was calm, collected, patient and very helpful! I arrived at the dealership late Saturday afternoon and I did not have any appointment but Akash made himself available and showed several EQS cars to me. When he realized I have a little trouble deciding about SUV and sedan as well as different options, he simply took me to the main lot and let me walk around and see all different options; he also told me I can drive any of them that I like so to make it easier for me to decide (we test drove four different EQS vehicles with different trims, AMG, 580, SUV …). He also paid very close attention to what I am interested at. Once we came back to the dealership from the lot, I very well knew what I wanted as well as Akash himself. Since MB of Fremont did not have the combination I wanted, Akash got to work and found me the car I liked and with absolutely no hesitation I proceeded with purchase. Since the car needed to be shipped from another location, we agreed for me to come back in one week to pick the car but we finalized the deal. When I came back to pick up the car, I had the most pleasant surprise. Akash and team, upgraded the trim of my car just because the wheels of the car that was originally found was not the one I asked for (again, Akash paid so close attention to what I was looking for) so they went ahead and found another car with the wheels I wanted. This car had better trim however they honored the original deal. This is certainly beyond good customer service and I will not only refer this dealership and Akash, I will also continue to come back to this center for my future purchases (and services as much as possible). As a matter of fact I am working with Akash to get an EQE SUV for my wife once it becomes available. And this decision to even consider another MB for my wife, to a good extent, is because of the experience I have had at this dealership. Thanks again for your great service! More

Great experience of buying a new GLS from Mercedes Fremont and Roger, a great guy helped me out. Thank you all!!! Fremont and Roger, a great guy helped me out. Thank you all!!! More

Efficient communication and knowledgeable in explaining the car features. Good timeline on processing the paperwork. the car features. Good timeline on processing the paperwork. More

We are long time and loyal customers of Fletcher Jones. The sales experience with Marvin Ledesma was the best .He worked hard to find the right car that fit our needs and our budget. We will continue to us The sales experience with Marvin Ledesma was the best .He worked hard to find the right car that fit our needs and our budget. We will continue to use Fletcher Jones and Marvin for all of our future auto purchases. More

Akash Patel is a miracle worker. He found exactly the car I wanted! I came to purchase a Porsche Cayenne next door and Akash got me a EQS He found exactly the car I wanted! I came to purchase a Porsche Cayenne next door and Akash got me a EQS More

Marvin. was very friendly and professional. He explained everything in details. I am very happy with my purchase and with Marvin’s help the whole process beca was very friendly and professional. He explained everything in details. I am very happy with my purchase and with Marvin’s help the whole process became very enjoyable. I will recommend Marvin to all my friends. More

Marvin is amazing to work with. He is friendly, knowledgeable, and willing to work for my best interests. Will work with him again. He is friendly, knowledgeable, and willing to work for my best interests. Will work with him again. More

Great to work with Marvin on purchasing a new 2022 Mercedes Benz e 350. Marvin worked hard to get the specific car. Mercedes Benz e 350. Marvin worked hard to get the specific car. More

Our Mercedes purchase experience was made special by Marvin. Marvin worked with me for a few days on our purchase. He was easy to connect with, and our conversations helped me understand our purchase Marvin. Marvin worked with me for a few days on our purchase. He was easy to connect with, and our conversations helped me understand our purchase better. While we had a bit of back and forth on the things important for me, I knew I could trust Marvin to make our purchase happen. The one thing that stood out in the time that we worked out the deal was that Marvin has super high credibility. His expertise and credibility made me feel very confident in our purchase. I'd happily buy from Marvin again. More