Fletcher Jones Motorcars - Service Center

Service & parts You can tell people enjoy working here everyone from the cashier to the gentlemen in the parts dept offered a genuine smile even when I showed up 10 m You can tell people enjoy working here everyone from the cashier to the gentlemen in the parts dept offered a genuine smile even when I showed up 10 minutes before closing. John Calvert is just a nice gets you all the answers you need. More

Warranty repairs not honored; held hostage by bogus repairs RE: Service Department. - Filed complaint to Better Business Bureau. - Sent letter to MB General Manager Customer Assistance Center, Montvale, NJ. RE: Service Department. - Filed complaint to Better Business Bureau. - Sent letter to MB General Manager Customer Assistance Center, Montvale, NJ. After receiving the warranty extension letter regarding well-known "Covered Fuel Tank Components" from MB's General Manager, Lisa, I called Fletcher Jones Newport Beach and scheduled a 9AM appointment to resolve the gas smell/evaporation into the car's cabin. Arrived at 9AM with my 9-months pregnant wife and greeted Service Advisor, John, who assured me everything would be taken care of. I asked how many man hours of work it will take and he said, "All day.". We signed for the courtesy car and drove off--my wife had two doctor's appointments. Leaving the doctor's at 3PM, John calls to ask how long I've owned the car. I replied 'not long' but in retrospect this should've been my first clue he's fishing for info to continue running the scam. He continues with a story about my catalytic converters are missing, it's straight pipe exhaust, has no idea how I passed smog, blah blah blah, warranty repairs cannot be completed unless I pay $400 to put in new cats. Told John, none of that sounded right and to drop the rack, I'm immediately taking the car to my honest mechanic to take a look. When I returned to FJNB to pick up my car, of course, John was "too busy" to talk. I wanted to get to the bottom of the missing cats and work towards resolution, but he avoided me and wouldn't stop walking here and there as I chased him. I was barely able to request a list of repairs--no mention of catalytic converters. At 4PM, I arrive at the mechanics shop, we lifted the car, and sure enough, cats are there. Owned this car for 5 years, passed a smog test in two different places and my mechanic never mentioned missing cats when we previously discussed a fuel evaporation sensor triggered year ago. Three points of reference contrary to Service Advisor, John. That evening, I thought, "Well, I had a 9AM appointment and Fletcher Jones did have my car all day, perhaps they still resolved the warranty issue and tried to run the scam afterwards." so I topped my vehicle off with gas and parked it. The next morning the cabin is full of fuel vapor. Not fixed. This means Fletcher Jones sat on the car all day only to begin work at 3PM for an "all day" warranty repair. A newborn baby will soon be sitting in a car seat smelling gasoline vapor. Thanks for [not] helping, Fletcher Jones. And nice try, Service Advisor, John. More

Outstanding Service I have had Tony as my Service Rep for years! He is so friendly, happy and goes the extra mile to make me feel welcome and comfortable. He is always I have had Tony as my Service Rep for years! He is so friendly, happy and goes the extra mile to make me feel welcome and comfortable. He is always reassuring that everything will be taken care of as quickly as possible. I totally trust Tony!!! My service has consistently been fair and great!!!! More

My Service review I like waiting for my vehicle. I do not live close by. Ms Katelyn Truong always goes beyond my expectations for my lengthy drive there. I really appre I like waiting for my vehicle. I do not live close by. Ms Katelyn Truong always goes beyond my expectations for my lengthy drive there. I really appreciate it!!! More

FIVE STARS RATING USING BOB EVANS AND STEVE HENRY AS YOUR BENCH MARKS. BASED ON EXPERIENCE WITH THEM DURING THE WARRANTY PERIOD IN PARTICULARLY WE HAVE HAD SEVERAL ASSO USING BOB EVANS AND STEVE HENRY AS YOUR BENCH MARKS. BASED ON EXPERIENCE WITH THEM DURING THE WARRANTY PERIOD IN PARTICULARLY WE HAVE HAD SEVERAL ASSOCIATES END UP AT YOUR DEALERSHIP WITH PURCHASES PLUS THE ADDITIONAL AIRPORT AND WASHING BENEFITS. RAY KOSI. More

Emergency Tire Repair Came in for emergency repair -- punctured tire -- and it was handled quickly and efficiently. I found Steve Harvey's explanation of tire damage clear Came in for emergency repair -- punctured tire -- and it was handled quickly and efficiently. I found Steve Harvey's explanation of tire damage clear and complete. Thanks! More

Great Service! Stephanie Hurstrom always provides superior quality and friendly service. She goes that extra mile to make sure everything is completed on time and b Stephanie Hurstrom always provides superior quality and friendly service. She goes that extra mile to make sure everything is completed on time and beyond expectations. I've always had an outstanding experience with her service and really appreciate the loaner car provided as it makes maintaining my car's service easy. More

Nice service rep, I had to replace a tire. The service rep, Justin, gave me a choice to wait or get a loaner car. That's pretty good having the option to have a loaner, I had to replace a tire. The service rep, Justin, gave me a choice to wait or get a loaner car. That's pretty good having the option to have a loaner, but I chose to wait. The waiting area was nice and comfortable. And Justin said he would find out how long a wait I had and then made sure they were timely. Very happy! And, they washed the car (as always)! More

Mrs. Janet Dryden Great service, competitive pricing, quick appointments. Steve Henry works hard to please his customers. The "greeters" in the car service line are a Great service, competitive pricing, quick appointments. Steve Henry works hard to please his customers. The "greeters" in the car service line are always so polite AND KNOWLEDGABLE. More

Inspection I brought my car in for inspection. I have used Steve Henry as my service advisor for many year. He is always very accommodating and professional. I brought my car in for inspection. I have used Steve Henry as my service advisor for many year. He is always very accommodating and professional. I can always count on him to be honest and upfront and I never feel like I am going to get pressured into doing unnecessary repairs. He is the best and I will continue to go to Steve and Fletcher Jones for all my service. More