Took Q5 in for a Recall check for Fuel pump flange. Service writer explained to me where the fuel pump was, how they get to it, what they are looking for, how they treat the flange if not replaced. Told me how long it should take. Shuttle service was available if I needed to go somewhere. I waited in a very nice waiting area, since I am out of the local area. My was washed and cleaned inside and I was on my way in the time I was told it would take. Thanked me for bringing it in to Flow. We did buy the Q5 at this location.