Flow Buick GMC - Greensboro

I bought a GMC Acadia denali, everything was find and beutiful until we got rain, water was licking thru the back passager door and I went back and for with the dealer to get it fix,,, still not fix. beutiful until we got rain, water was licking thru the back passager door and I went back and for with the dealer to get it fix,,, still not fix. More

Horrible customer service. They have had my truck in the service department over a week and have not communicated anything to me. I have called and left messages and gotten no They have had my truck in the service department over a week and have not communicated anything to me. I have called and left messages and gotten no return calls? Should I report it stolen? I will warn everyone to stay away. More

When you think service can get no worse, just visit Flow Buick GMC in Greensboro.They replaced a part on my car and told me the problem was fixed.I asked for MY part back that was replaced and was told it w Buick GMC in Greensboro.They replaced a part on my car and told me the problem was fixed.I asked for MY part back that was replaced and was told it would cost an additional $400 . This was witnessed by others.Their test drive was less than 2 miles after the repair.The problem and the check engine light returned before I got off of their lot. This is what you can expect for $2266.34 . I am awaiting calls back from the dealership, Buick customer care. and General Motors.If I get good service I will tell my friends, if I get bad service I will tell everyone. Thank you for reading. More

I am amazed at how times have changed we have bought 2 vehicles from Flow GMC 4 years ago and this dealership is not what it was! Receptionist was not friendly and made it seem we weren’t good enough to vehicles from Flow GMC 4 years ago and this dealership is not what it was! Receptionist was not friendly and made it seem we weren’t good enough to be there! She literally said “what do you want”, just rude! We were asking about ordering a new AT4 and Sales Manager advised additional $3000 fee. What he didn’t know is we really wanted to buy the Yukon Denali they had on the lot but we wanted to see how friendly they were! Oh well take money to another GMC Dealer who wants to do business while being friendly! This use to be a super friendly place! More

Thank you to Jeff Ballou, Sales Manager for making my car buying experience so easy and seamless. I love driving my 2017 Ford Escape and appreciate your sales team for all they did to make my experience so e buying experience so easy and seamless. I love driving my 2017 Ford Escape and appreciate your sales team for all they did to make my experience so easy and transparent. You did a fantastic job! Will definitely recommend you to others. More

Our experience was awesome. Chris Andrade did an amazing job, we’ll definitely be back and we’ll make sure we ask for Chris Andrade. job, we’ll definitely be back and we’ll make sure we ask for Chris Andrade. More

Chris we love everything you did for us and my family . You sal , john and everyone did a fantastic job . The way they help me with my bankruptcy and still have me a car is beyond me ! You sal , john and everyone did a fantastic job . The way they help me with my bankruptcy and still have me a car is beyond me ! More

what a nightmare and it just continues Flow GMC experience On May 3, 2019 I went to Flow GMC, 1205 Bridford Parkway Greensboro and purchased a 2015 Yukon Denali with 68,000 miles. Drivi Flow GMC experience On May 3, 2019 I went to Flow GMC, 1205 Bridford Parkway Greensboro and purchased a 2015 Yukon Denali with 68,000 miles. Driving home that afternoon, the check engine light came on. They picked up and fixed, said it was some sort of sensor. Driver’s side running boards were only intermittently going up and down with opening of the doors. I started taking it to the dealership in August to get them fixed. After 3 visits there, they told me it would be covered under warranty to fix once parts were available as GM was on strike and they couldn’t get the parts. Come February 2020 the parts were available and they did not want to cover it since it had been so long. However, after having my vehicle 3 weeks they put new running boards on the driver’s side. Upon picking up my truck, I noticed deep scratches in the driver’s side door. I called the service manager David James over to look at my vehicle and he stated “ I have no idea what happened, but do NOT take it to our body shop, they are horrible. Go ahead and take it to your body shop get me the estimate and we will pay for it to be fixed”. I drove straight to Modern Collision in Burlington where the tech and I looked over the vehicle. There were deep scratches all over my truck. They (Flow) had buffed it to try to “cover” up some of them but the total damage was almost $4000. The only part of my truck that did NOT have damage was the hood and the roof. After multiple calls to Flow (David James along with Jeff Ballou (used car mgr.) and the General Manager of the facility with no response, I contacted my insurance company to try to get my truck fixed. My adjuster, Clint, spoke to David James and was given another contact and told that it was handled and they would be paying Modern Collision for the damages to my Yukon. Weeks passed and Modern had no communication from Flow and Dustin (Modern Collision) was unable to get a call back or response from anyone at Flow. I again reached out to my insurance company adjuster and got them to cover it with the intent that Flow would pay them back. At this time, that still has not happened. June 2020 I noticed my truck was driving pretty rough. After taking it to Wescott GMC in Burlington NC, it was discovered that the front struts were locked up. Looking at the history, the front struts had been replaced by Flow in April 2019 just weeks before I purchased the Yukon. According to GM, it was still under warranty but under the Flow dealership not me. I contacted Flow, and was told that they would not cover it since it was 13 months and I had driving 19,000 miles. Struts should last 50-75,000 miles not 19,000. I am so over working with Flow. These was my first experience in a GMC vehicle, one that I had anticipated enjoying for many years and now I want nothing more than to get rid of it, stop having to deal with Flow and move on. At this point, I don’t think I will ever want another GMC again. More

I purchased a 2020 GMC Sierra crew cab on March the 6th I purchased a 2020 GMC Sierra crew cab on March the 6th of this year. Communication with the sales staff was great up to the point of sale. At the ti I purchased a 2020 GMC Sierra crew cab on March the 6th of this year. Communication with the sales staff was great up to the point of sale. At the time of purchase my contract specified 2 keys for my truck. I was told that the 2nd key would have to be mailed because it was not at the facility. It is now June 13th and I still have not received the second key after many attempts of communication with the dealership. Also, my license plate transfer was completely screwed up by the dealership. I rode around for 2 months on fictitious tags which could have led to me receiving a citation. However, they did correct this 2 months later. Therefore, I would not refer my dog to this place to get dog food if he was starving much less a friend or another human to make a huge purchase such as I did. Buyer beware !!!!! They do not keep their word or respond to you after spending nearly 50k dollars with them. More