Flow GMC experience
On May 3, 2019 I went to Flow GMC, 1205 Bridford Parkway Greensboro and purchased a 2015 Yukon Denali with 68,000 miles. Driving home that afternoon, the check engine light came on. They picked up and fixed, said it was some sort of sensor. Driver’s side running boards were only intermittently going up and down with opening of the doors. I started taking it to the dealership in August to get them fixed. After 3 visits there, they told me it would be covered under warranty to fix once parts were available as GM was on strike and they couldn’t get the parts. Come February 2020 the parts were available and they did not want to cover it since it had been so long. However, after having my vehicle 3 weeks they put new running boards on the driver’s side. Upon picking up my truck, I noticed deep scratches in the driver’s side door. I called the service manager David James over to look at my vehicle and he stated “ I have no idea what happened, but do NOT take it to our body shop, they are horrible. Go ahead and take it to your body shop get me the estimate and we will pay for it to be fixed”. I drove straight to Modern Collision in Burlington where the tech and I looked over the vehicle. There were deep scratches all over my truck. They (Flow) had buffed it to try to “cover” up some of them but the total damage was almost $4000. The only part of my truck that did NOT have damage was the hood and the roof. After multiple calls to Flow (David James along with Jeff Ballou (used car mgr.) and the General Manager of the facility with no response, I contacted my insurance company to try to get my truck fixed. My adjuster, Clint, spoke to David James and was given another contact and told that it was handled and they would be paying Modern Collision for the damages to my Yukon. Weeks passed and Modern had no communication from Flow and Dustin (Modern Collision) was unable to get a call back or response from anyone at Flow. I again reached out to my insurance company adjuster and got them to cover it with the intent that Flow would pay them back. At this time, that still has not happened. June 2020 I noticed my truck was driving pretty rough. After taking it to Wescott GMC in Burlington NC, it was discovered that the front struts were locked up. Looking at the history, the front struts had been replaced by Flow in April 2019 just weeks before I purchased the Yukon. According to GM, it was still under warranty but under the Flow dealership not me. I contacted Flow, and was told that they would not cover it since it was 13 months and I had driving 19,000 miles. Struts should last 50-75,000 miles not 19,000. I am so over working with Flow. These was my first experience in a GMC vehicle, one that I had anticipated enjoying for many years and now I want nothing more than to get rid of it, stop having to deal with Flow and move on. At this point, I don’t think I will ever want another GMC again.