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Flow Hyundai of Statesville
Statesville, NC
12 Reviews
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12 Reviews of Flow Hyundai of Statesville
July 28, 2025
I bought a Tucson from Flow Hyundai of Statesville. I have experienced nothing but frustration with the dealership. The test drive went without issue. Once inside, we were presented with a price she I have experienced nothing but frustration with the dealership. The test drive went without issue. Once inside, we were presented with a price sheet for this car. The price sheet listed the car as several hundred dollars more than the Flow Hyundai web site. When we pointed this out to the staff, the response was "Sometimes our web people don't get the memo about price changes. It's actually this price." This argument continued for some time. Next, they brought us an amended price sheet. The 2nd line item was for window tint. The 3rd line item was for carpet treatment. Each of these items were listed for several hundred dollars. Since we had not requested window tint or carpet treatment, and the car had an advertised price, we insisted once again on paying only what was publicly advertised. This conversation continued for a long time. Once all of the line items were sorted, we filled out the application for credit. According to a sheet provided with the application packet, we easily qualified for the best interest rate. There was no fine print listed on the page. We were given a ridiculously high percentage and monthly estimate. After pointing out that we qualified for the better advertised rate, the loan person took that sheet, and a few minutes later insulted us with an even higher payment and term. Then again a third time. They tried several times to get us to sign to approve these incorrect terms. We got up to leave. The manager then jumps out of his office and follows us, questioning us in a very unpleasant manner. We tell him that there is no negotiation -- we are willing to pay the advertised price of the car, and the advertised interest rate, and nothing more. Only then did they bring us the CORRECT terms. We were frustrated, so before signing anything, we walked outside. The manager chased after us again, almost blocking the door, trying to push us to sit back down and sign. We DID sign, because the advertised price was a good deal. At the time, we were told that the state of NC was taking a long time issuing plates for car dealers, and being from out-of-state, there would be more of a delay. As a result, they told us that the state told them to write 30 day temporary plates for 60 days. That ended a month ago. My wife spoke to our local DMV office, and they had not received any paperwork from North Carolina, and we needed to call the dealership and have them overnight a new temporary plate. We were told by the dealership that "corporate" had to approve a new temporary plate, and we needed to speak to "Jerri". Two weeks later we still have not received an acknowledgement from them. The dealership did finally send a new temporary plate, only to be lost by UPS. There has been no follow-up. 3 months later, and we're making payments on a car that we can't legally drive. We have tried to be patient and we have tried to work through channels. Edit: Registration information was finally received by my local DMV. Per the clerk, I should receive my permanent plates IN 2-3 MORE DAYS. In this case, I feel that the dealership should should pay my next car payment because I have not been able to use my car. Flow Corporate and Hyundai corporate have yet to respond to complaints. Another family member has an equally bad story from a different Flow franchise. BEWARE! Flow dealerships are nothing but trouble! I had to cut this review in half due to word limits. There was more to be said. More
by GBJack
Employees Worked With
Multiple employees and managers
April 10, 2024
Was traveling from Ohio to Georgia when my check engine light came on. Called then at 4:50pm and was able to get a 7:40am appointment for the next morning. 3.5 hours later three parts were installed and I light came on. Called then at 4:50pm and was able to get a 7:40am appointment for the next morning. 3.5 hours later three parts were installed and I was on my way. Very grateful to them. More
by Fuzzdolly
Employees Worked With
Sean
March 30, 2024
They helped me find the palisade I was searching for. Jordyn was great. No pressuring you and made you feel like a friend. He had a trainee shadowing him named Andrew and he was also nice and answered an Jordyn was great. No pressuring you and made you feel like a friend. He had a trainee shadowing him named Andrew and he was also nice and answered any questions asked. Briattani was great also. Very nice people to deal with. Go see Jordyn and tell him I sent you. You won't be disappointed. More
by dephillips2006
Employees Worked With
Jordyn
February 25, 2024
They have a habit of a baking switch the dealer lied about the cost of the vehicle that I wanted to purchase and then when the paperwork was drawn up they were all kinds of additions and the finance cha about the cost of the vehicle that I wanted to purchase and then when the paperwork was drawn up they were all kinds of additions and the finance charge was double the average financing. The manager and Brett were very pushy and liars More
by trldy
Employees Worked With
Brett
December 29, 2023
I developed serious trust issues with this dealership and sales team when the dealer work sheet was found to be considerably higher than the amounts to which we had verbally agreed. When questioned on the d sales team when the dealer work sheet was found to be considerably higher than the amounts to which we had verbally agreed. When questioned on the difference It was told the amounts were close, (when in fact they were off by over a thousand). Will not return to this or any other Flow dealership. Wasted a great deal of my time More
by red
Employees Worked With
Mark Weeks, Sean Donnelly
September 18, 2023
Avoid at all cost! Service people are condescending and patronizing. My experience started out with service advisor telling me I needed to pay for my oil change then t Service people are condescending and patronizing. My experience started out with service advisor telling me I needed to pay for my oil change then they wanted 145 to diagnose an issue with my seat my car is less then a year old with only 13800 miles. So disappointing More
by Njbeliveau6
Employees Worked With
Matt
February 18, 2023
We had another great experience with Flow Hyundai! Brittani and the team provided excellent, no pressure service and really make you feel comfortable with the entire process. I have purchased two vehi Brittani and the team provided excellent, no pressure service and really make you feel comfortable with the entire process. I have purchased two vehicles from Brittani, one new and one used, and both experiences were excellent. I would highly recommend her and the Flow Hyundai team to anyone looking for a new Hyundai or a used Flow car! More
by Apchambers
Employees Worked With
Brittani Mohat
April 14, 2022
If you take your vehicle in for routine service at Flow Hyundai of Statesville, you may find that is returned damaged to you at pickup. After the delership has damaged your vehicle the General Manager, Hyundai of Statesville, you may find that is returned damaged to you at pickup. After the delership has damaged your vehicle the General Manager, Sean Donnelly, will refuse to return your phone calls & emails for over a week, until you contact his immediate supervisor. When you ask if you can review the surveillance footage, from when your vehicle was on the dealership property, you will be told there are no surveillance cameras. When you ask to see the photos taken, before & after your vehicle was serviced, (a standard procedure at most car dealerships) you will be told that photos were only taken of your vehicle before it was serviced. You will then be invited to return to the dealership, one week later, “to physically find a place on our lot where the damage could have occurred.” When you point out a metal electrical box, on a wall, where the service cars are parked, that exactly matches the height of the damage on your vehicle, & also appears damaged, you will be lied to & told that is impossible because “____ Electrical just installed that today.” When you contact _____ Electrical, & speak to the electrician who was on site, he advises that metal box was preexisting, & “has been there for years.” The electrician also advised he repaired a different plastic receptacle that had been damaged. *** Electrical company name redacted because they have been nothing but helpful & had no part in these events other than providing a statement that confirms the dealership lied. *** You will also be able to find readily available pictures of the dealership service area, online, that are 9 years old, showing the metal electrical box, in that location, in spite of the fact you were told it was “just installed.” When you demonstrate clear evidence of being lied to by the dealership, to management, the lie will be completely ignored, & they will attempt to deflect by saying they believe other parts of the vehicle would’ve been damaged if the damage was caused by the metal box. You will be told this damage must have occurred somewhere else, even though the only other stop was at a grocery store, where you have reviewed surveillance foootage to confirm it was not damaged there. You will be told that it could’ve happened in traffic, or involved a car, even though the damage in no way suggest that is the case, & has been measured & assessed by a law enforcement officer who routinely investigates traffic accidents. This is the type of customer service & lack of integrity demonstrated by Flow Hyundai of Statesville, even if your family has bought two vehicles from their dealership in the last 2 years. This is the type of customer service provided to veterans & public safety employees. This is the world that General Manager Sean Donnelly lives in, where the default position is to not accept responsibility, to deny everything, & make counter accusations. I strongly recommend against ever doing business with Flow Hyundai of Statesville, for any reason. They are morally bankrupt & have no interest in simply doing the right thing. More
by Unhappy Customer
Employees Worked With
Sean Donnelly
