Flow Hyundai of Statesville

We had another great experience with Flow Hyundai! Nicole EXCELLENT, EXCELLENT SERVICE. I will be back for #3. Nicole EXCELLENT, EXCELLENT SERVICE. I will be back for #3. More

We had another great experience with Flow Hyundai! Nicole EXCELLENT,EXCELLENT SERVICE. I will be back for #3. Nicole EXCELLENT,EXCELLENT SERVICE. I will be back for #3. More

We had another great experience with Flow Hyundai! Brittani and the team provided excellent, no pressure service and really make you feel comfortable with the entire process. I have purchased two vehi Brittani and the team provided excellent, no pressure service and really make you feel comfortable with the entire process. I have purchased two vehicles from Brittani, one new and one used, and both experiences were excellent. I would highly recommend her and the Flow Hyundai team to anyone looking for a new Hyundai or a used Flow car! More

If you take your vehicle in for routine service at Flow Hyundai of Statesville, you may find that is returned damaged to you at pickup. After the delership has damaged your vehicle the General Manager, Hyundai of Statesville, you may find that is returned damaged to you at pickup. After the delership has damaged your vehicle the General Manager, Sean Donnelly, will refuse to return your phone calls & emails for over a week, until you contact his immediate supervisor. When you ask if you can review the surveillance footage, from when your vehicle was on the dealership property, you will be told there are no surveillance cameras. When you ask to see the photos taken, before & after your vehicle was serviced, (a standard procedure at most car dealerships) you will be told that photos were only taken of your vehicle before it was serviced. You will then be invited to return to the dealership, one week later, “to physically find a place on our lot where the damage could have occurred.” When you point out a metal electrical box, on a wall, where the service cars are parked, that exactly matches the height of the damage on your vehicle, & also appears damaged, you will be lied to & told that is impossible because “____ Electrical just installed that today.” When you contact _____ Electrical, & speak to the electrician who was on site, he advises that metal box was preexisting, & “has been there for years.” The electrician also advised he repaired a different plastic receptacle that had been damaged. *** Electrical company name redacted because they have been nothing but helpful & had no part in these events other than providing a statement that confirms the dealership lied. *** You will also be able to find readily available pictures of the dealership service area, online, that are 9 years old, showing the metal electrical box, in that location, in spite of the fact you were told it was “just installed.” When you demonstrate clear evidence of being lied to by the dealership, to management, the lie will be completely ignored, & they will attempt to deflect by saying they believe other parts of the vehicle would’ve been damaged if the damage was caused by the metal box. You will be told this damage must have occurred somewhere else, even though the only other stop was at a grocery store, where you have reviewed surveillance foootage to confirm it was not damaged there. You will be told that it could’ve happened in traffic, or involved a car, even though the damage in no way suggest that is the case, & has been measured & assessed by a law enforcement officer who routinely investigates traffic accidents. This is the type of customer service & lack of integrity demonstrated by Flow Hyundai of Statesville, even if your family has bought two vehicles from their dealership in the last 2 years. This is the type of customer service provided to veterans & public safety employees. This is the world that General Manager Sean Donnelly lives in, where the default position is to not accept responsibility, to deny everything, & make counter accusations. I strongly recommend against ever doing business with Flow Hyundai of Statesville, for any reason. They are morally bankrupt & have no interest in simply doing the right thing. More

I had been looking or a Hyundai Palisade on either SEL Premium or Limited Trims. As the vehicle is a hot item and is quickly sold few days after they are on the lot, it's a bit of a norm in all dealershi Premium or Limited Trims. As the vehicle is a hot item and is quickly sold few days after they are on the lot, it's a bit of a norm in all dealerships I have inquired within 150 mile radius. What stands out with this dealership, through the professionalism of Mr. Richard BerryHill is that, they are not just keen on selling cars, but also, they ensure that they have established a relationship with their potential clients. With all the dealers I have communicated to regarding my search, it was only Richard who had accommodated me in a way that looked into my needs/requirements and focus on that. As the specific vehicle is not on their lot, he went out of his way to look for that vehicle and eventually I ended getting the exact vehicle that I have been looking for. It was a smooth and straightforward transaction and I can highly recommend Richard to those who are looking to buy a vehicle. I already informed my friends and they are keen to explore Flow Hyundai Statesille. . . . . More

As I was driving my 2013 Santa Fe Sport to Florida, the engine light came on in NC. What a drag! We located Flow Hyundai and stopped in. Matt Anderson could not have been any more helpful. He went above an engine light came on in NC. What a drag! We located Flow Hyundai and stopped in. Matt Anderson could not have been any more helpful. He went above and beyond any normal customer service rep I’ve ever dealt with. I highly recommend him and the Flow dealer, esp the Service Dept. They are excellent! More