Flow Subaru of Charlottesville

Oil change and tire rotation was great. State inspection scheduled by internet didn’t work. State inspection scheduled by internet didn’t work. More

Broken Cat converter after 5 years. Hard to swallow. No evidence of the issue was presented. Pictures? Video? Hard to swallow. No evidence of the issue was presented. Pictures? Video? More

Service Rep repaired car without an appointment. He also assisted with filing out forms to allow battery and electrical system analysis under terms of class action lawsuit settlement. Finally, d He also assisted with filing out forms to allow battery and electrical system analysis under terms of class action lawsuit settlement. Finally, diagnosed and foxed a problem that I had had with the car for several months that noone else could fix. All of this was completed in less than one day and at a very reasonable price. I am very pleased with this dealer. More

Took my car in for new tires and recall repair. Immediately after picking up the car it drives with vibration not present before and the average mpg went from 25 to 18. I drive a very regular and Immediately after picking up the car it drives with vibration not present before and the average mpg went from 25 to 18. I drive a very regular and predictable highway commute. Brought the car back to have the tires and work checked- was told needs new brakes suddenly- was never mentioned in the previous inspection and the brakes were not old. They didn’t have the right ones in stock so took the car to another dealer. Plus I had lost faith in their work by then. Pretty sure the brakes or something was damaged during the tire replacement because this was such a drastic change in MPG from right before to right after they put on new tires. I would not trust this service center for any work. We now drive to Richmond for our Subaru service. More

They identified a problem covered by my extended warranty in the nick of time and saved me hundreds of dollars. in the nick of time and saved me hundreds of dollars. More

'So nice that the car wash service is back in action! Thanks for getting the vehicle service handled quickly in the face of all the construction! Thanks for getting the vehicle service handled quickly in the face of all the construction! More

There is a lot of construction being done but the staff was courteous and prompt. They told us it would take about 90 minutes and that's exactly what it took. Very satisfied. was courteous and prompt. They told us it would take about 90 minutes and that's exactly what it took. Very satisfied. More

The people are nice and the work they have done for me has been quality, however, my vehicle has only 77k miles and they kept trying to push the 105k services that required an almost $1k part (that was th has been quality, however, my vehicle has only 77k miles and they kept trying to push the 105k services that required an almost $1k part (that was thankfully on backorder) on me that I shouldn’t expect to need for another 4 years! I will be looking for a new place to get my vehicle serviced from here on out. More

Excellent service experience overall (despite ongoing remodeling work in showroom and service customer waiting area). remodeling work in showroom and service customer waiting area). More

As far as I can tell, the work was done well--it was a 30K-mile service with a state inspection attached. But the dealership made what I consider to be an unethical and shameless attempt to overcharge, w 30K-mile service with a state inspection attached. But the dealership made what I consider to be an unethical and shameless attempt to overcharge, well beyond the price I was initially quoted which was already considerably more than the price quoted by the dealership (on the Eastern SHore of Maryland) where I bought the car. Also, at other service departments, the standard is to wash the car and vacuum it, especially when the customer is spending several hundred dollars. This was not done. Nobody really seemed to care. As soon as I challenged the price at check-out, the staff member adjusted it downward. He obviously knew it was an attempt to overcharge. Is this standard practice for you? When I was getting ready to buy the car two years ago I got a price from the dealership in Maryland but because I live near C'ville, I also shopped and got a price at Umansky. I asked the sales person to talk with her sales manager to give me your lowest price. She did; and it was a thousand dollars more than the Maryland dealership's price--for the exact same car, same options, etc. So I told her, no, I have a lower price from another dealer, and I left. Hours later, she called to basically say, "ooops, we can meet the other dealer's price after all" If your dealership was able to give me that price, why not say so in the first place? So the impression I'm getting about Umansky is that the dealership has an old-school, rip-off kind of ethic that's out-dated. Which seems foolish because, you know word gets around and customers are more sophisticated these days. You really should re-think your approach because I have no intention of returning to Umansky any time soon, certainly not for a purchase or if I can avoid it--emergency service issues only from here on. It will be worth the drive to Maryland where I'm always made to feel like a valued customer and the dealership is actually trying to save me money, giving me the best deal, the lowest price possible, instead of trying to squeeze out every last dime possible. I notice that you're spending lots of money sprucing up your space, so maybe that's the reason, but it's not good enough. I'd rather have an older showroom and a less predatory approach to customer relations. More