Flow Toyota of Statesville

Ryan was very helpful, patient, quick to get answers to our questions, processed the paper work very expeditiously and handled all the details of the transaction very well. Christopher answered all of our our questions, processed the paper work very expeditiously and handled all the details of the transaction very well. Christopher answered all of our questions and concerns on the day we leased the Corolla and the following day when I called him for help in making selections for an insurance quote. All the people we interacted with were friendly and courteous and make the experience a pleasant one for both of us. More

I Love my new Toyota Camry. John Mykins, the salesman at Toyota West was great. The credit manager that assisted with all of my paper work was wonderful as well. The whole experience I had at Toyota West wa Toyota West was great. The credit manager that assisted with all of my paper work was wonderful as well. The whole experience I had at Toyota West was great. Thanks, Mr. Mykins for the wonderful experience in buying my new car. Mr. Mykins was very friendly, knowledgeable and I will recommend Toyota West to all my friends and family. Great employees!! More

We went to see a used 2009 Venza. Perry was extreamly helpful. We drove the used car, but did not like the ride, it was too still. It had the V6 motor. We were dissapointed because we liked the car. helpful. We drove the used car, but did not like the ride, it was too still. It had the V6 motor. We were dissapointed because we liked the car. Perry went an got a New 2010 Venza with a 4 ci engine and got us to drive it. We are glad he did because we loved it. My wife liked the red color and the ride was much better. We were on our way to another dealership to see a used Venza, but Perry was so helpful we bought our car from him.. The final paper work went quick and smooth with Mike Gurley, he is very professional & friendly. We will recommend your dealership to our friends. Grover Cooke More

Toyota West has great customer service. Anita Franks responded quickly to my online request for a RAV4 price quote. I specified "preferred method of contact-email" and they are the only dealership who responded quickly to my online request for a RAV4 price quote. I specified "preferred method of contact-email" and they are the only dealership who didn't pester me with phone calls and they quoted me a fair price from the very beginning. I only rated them "Good" for quality of work as when my wife brought the new vehicle home there was still adhesive on the rear door which I'm guessing was left behind from another dealer's removed emblem and she said one of the front floor mats had black marks on it. Everyone I dealt with at the dealership was friendly and responsive to my needs as a customer. I never felt like I was being pressured into anything. I would have to call the overall sales experience "Great", especially compared to the calls and responses I received from the other dealerships in the area. I have to call the price "Good" instead of "Great". If I was just buying the vehicle maybe I would have called it "Great" but I traded in a vehicle and the trade in I received was less than I expected. I researched the trade in vehicle with a fair evaluation of it's condition on NADA, Kelly Blue Book and Edmunds yet they only offered me $1000 less than the listed value. Cordell's (Sales Manager) explanation for the lesser value was that the references I just mentioned don't take into account regional prices but that is contrary to what is described by NADA, KBB and Edmunds. In summary I would use this dealership again and would have no problem recommending them to my friends. More

I had been to another Toyota dealership and spent a lot of time their trying to work a deal for a new Toyota Tocoma..I was sold on the friendliness and honesty that was given to me, plus, the sincere effor of time their trying to work a deal for a new Toyota Tocoma..I was sold on the friendliness and honesty that was given to me, plus, the sincere efforts of John going over the vehicle and all of his followups for me, the sales team, Gen Mgr, and Chris in the accounting office. I feel it was a win-win effort on all parties..Thanks very much...James Bass More

Shane was very friendly and helpfull, he askeda few questions and sugested a vehicle and we took a test drive. we talked price and they rated my trade in and gave me a good price for it, I contacted my questions and sugested a vehicle and we took a test drive. we talked price and they rated my trade in and gave me a good price for it, I contacted my wife and we agreed to buy it, called them back and was able to complete the deal quickly. Mike Gurley hand the paperwork quickly and in no time I was driving the the new vehicle. Very nice buying experience. More

All contacts friendly, responsive and did what they promised when they promised. I chose Toyota West after visiting 3 Toyota dealers. I have had a number of Toyota vehicles and usually get 3 offers. To promised when they promised. I chose Toyota West after visiting 3 Toyota dealers. I have had a number of Toyota vehicles and usually get 3 offers. Toyota West had the best deal this time. I was impressed with their responsiveness. More

great experience buying a new prius; Salesman and floor manager very helpful, finance manager fast and knowledgeable; came back 3 days later to get better idea of all the options, David and Chris explained manager very helpful, finance manager fast and knowledgeable; came back 3 days later to get better idea of all the options, David and Chris explained a lot of the technology and set up my bluetooth. More

excellent costumer services. Just need to add more incentives like a free oil change or any free accesories. Needs to offer more refreshments and food incentives to clients when they purchase any veh incentives like a free oil change or any free accesories. Needs to offer more refreshments and food incentives to clients when they purchase any vehicles,an idea a gift card to a next door restaurant will be nice. More

Let's just say I generally consider Car Salesmen "vultures". I love to trade cars, but hate the process! On 11/5/10 my husband and I visited Toyota West and was approached by Shawn Pires who offere "vultures". I love to trade cars, but hate the process! On 11/5/10 my husband and I visited Toyota West and was approached by Shawn Pires who offered his help if needed or told us we were free to just browse. He came across as very friendly and not agressive. We pretty much new specifics of what we were looking for in a Venza or Highlander. I was trading in a lease Highlander. Shawn allowed us to drive and understood our price range. We did find a Venza in the inventory that meet all of our needs. The process was very easy, the negotiating was kept very simple. This was the most stress-free experience at a dealership that I have had in a very long time. The whole team did a great job. Special thanks goes to our Sales Person Shawn Pires. I'll be back! More