We had a very unpleasant experience with Flower Motor Company today. We had contacted a saleswoman about purchasing a car early yesterday morning. We were asked to wait until today to come and test drive it because it needed the water pump replaced. We agreed to an appointment at 1:30 today. The saleswoman called and told us that there were two cars ahead of us that the mechanic needed to work on and that it wouldn't be ready to test drive as we planned. She asked us to reschedule for tomorrow. We explained that we needed a vehicle quickly as my husband needs to be out of state as soon as possible to care for his father who suffered a heart attack. We told her we could come later today or any time. We agreed to a 5:00 appointment. She then called us stating that another salesman had a couple there that was interested and that they would sell it to them instead of us. We felt it was unfair that the couple was given preference over us because they got there before us , even though we were forced to change our appointment to a later time because the car wasn't ready to drive. The other couple was allowed to arrange a time to come back and drive it while we sat at the dealership for two hours waiting to see if they wanted it. We were not allowed to arrange anything. The people at the dealership didn't ask us to wait inside or treat us as if we were customers. We sat in the heat outside. The sales manager Jeff Stone only made excuses such as "he didn't know anyone had made any appointments to show it" and "if he would've known - he wouldve taken care of it." But his overall message was we have no compassion for you whatsoever. He said this is what happens in the used car business when you have more than one person interested in a car. He kept reiterating that he has 6 salesman and 5 of them had people interested in the car. He made it clear that my business meant nothing to him because he could sell the car anyways. He never came and talked to us in person even though he had two hours while we waited outside his business. The only time we saw him was when the couple who was favored over us decided not to buy the car. He walked out and shoved the keys into our saleswoman's hand without even saying a word to her or us. Our saleswoman went above and beyond to do what was right. I fear her fellow employees may treat her badly for sticking up for us. Bill who did our final payment on the vehicle also laughed at me when I said I had a very bad experience. He said the same thing Jeff Stone had said - that that's how the used car business works. I said "so you're telling me that if you have a lot of interest in a car, you don't have to be nice to people?" He said, " I didnt say that!" In an argumentative tone and then he said "we can sell cars to whoever we choose to. You're lucky we chose to sell to you." I was treated unfairly and unkindly for reasons that were seemingly issues among staff members. Had I not been in a major time crunch to find a vehicle for my husband to be with his dad, I wouldn't have given Flower Motors my money. I also feel ok knowing that the commission from my sale went to a very deserving saleswoman with a big heart. It makes me sad that a business that has been a part of my hometown for generations would treat people this way.