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Folsom Buick GMC

Folsom, CA

4.7
224 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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224 Reviews of Folsom Buick GMC

November 26, 2023

Great customer service. Trustworthy quotes. Good car service. I will always bring my bucks here. More

by KMDONALD01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna, Zakiyaa Nelson
Nov 29, 2023 -

Folsom Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 26, 2023

This had to be the most effortless and pleasant car-buying experience, and I have bought plenty of cars across the spectrum of dealers. They say human capital is a competitive advantage; in this c More

by TOJOHNST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Sims, Jay Dhaliwal, Michael Kelly
Nov 29, 2023 -

Folsom Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 25, 2023

The sales team of Marty and Michael were awesome. They were both friendly, professional and easy to work with. Marty was very knowledgeable about the vehicle we were interested in. He was also very h More

by mdrg12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Neefe, Michael Kelly
Nov 28, 2023 -

Folsom Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 25, 2023

I keep coming back! ! So that should speak for itself. Like Dave in service. Explains More

by SGBCLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb. Wry pleasant driver. , Dave Wheller
Nov 28, 2023 -

Folsom Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 25, 2023

Not only a pleasant young man but very knowledgable about the new-for 2024 Encore GX including the phone app. Helped set everything up for us. More

by keithbladen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Sims
Nov 28, 2023 -

Folsom Buick GMC responded

Thank you so much for giving us the opportunity to earn your business, Keith. I will certainly pass the kind words along to the team. Please let me know if I can do anything further to help. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 25, 2023

As always, Folsom GMC service department continues to provide me with excellent service! On this visit, it was service advisor, Tina, who assisted me. She gives exceptional customer service with a friend More

by normreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long
Nov 28, 2023 -

Folsom Buick GMC responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Folsom Buick GMC. If there is anything more I can do for you please come back and see us any time! Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 22, 2023

I love this dealership they have always treated me very well. Excellent customer service skills. More

by ratdog59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Tina Long, Dave Wheller, Marty Neefe
Nov 24, 2023 -

Folsom Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 22, 2023

Marty was very personable and professional. Made experience very comfortable and quick. Highly recommend him to anyone. More

by Michael S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Marty Neefe, Charles Townsend
Nov 24, 2023 -

Folsom Buick GMC responded

Michael, I loved reading this review! Happy customers are our aim, and it appears Marty really hit the bullseye. I’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 21, 2023

Very helpful representative. He helped me access my Buick rewards points so I could use it for my service. More

by GEIKAJAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler
Nov 22, 2023 -

Folsom Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 21, 2023

Alex and Jay in sales and Mike in financing were great. For that matter even the sales manager was friendly. I feel like I got a good deal from good folks. That’s hard to find in the auto industry these da More

by CHRISTINA.MCAMIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The sales manager I can’t remember their name but they were really great, Tina Long, Alex Zagalskiy, Jay Dhaliwal, Michael Kelly
Nov 22, 2023 -

Folsom Buick GMC responded

First and foremost, thank you for stopping by to leave this incredible review, Christina. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Alex and Jay assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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