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Folsom Buick GMC

Folsom, CA

4.7
224 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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224 Reviews of Folsom Buick GMC

December 05, 2023

Freddy in the service department is OUTSTANDING. .He went above and beyond to make all things happen and right.. More

by JIMWTRUCKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler
Dec 06, 2023 -

Folsom Buick GMC responded

Hello Jim, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Freddy was there to provide you with such exceptional service! Thank you again. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 04, 2023

Tyler and Jay worked hard to make the we could agree on the best deal without the added pressure of being insulting and even drove 45 minutes on a Saturday night to ensure my spouse could sign all document More

by rkma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Sims, Jay Dhaliwal, Marty Neefe, Charles Townsend, Michael Kelly
Dec 06, 2023 -

Folsom Buick GMC responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of Tyler, Jay and our teams dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find a great deal on the perfect vehicle for you and your spouse. We would love to work with you again. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 03, 2023

Friendly, relaxed, and no pressure atmosphere. Buying a new vehicle should be fun and not stressful. They checked all boxes and I left with the truck I wanted. They know their products, services a More

by MCOPPOCK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Jay Dhaliwal, Michael Kelly, Michael Herrera
Dec 05, 2023 -

Folsom Buick GMC responded

Thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free, and we also believe that's how every car-buying experience should be. I am sincerely grateful for your business! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 02, 2023

All went well. My expectations were taken care of by true professionals. Thanks for the experience. More

by VHEFFTOPGUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Weller
Dec 05, 2023 -

Folsom Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 01, 2023

I've gone too many shops for my trucks, and this is by far the best. I've always been extremely happy with them. They are professional, friendly, helpful, approachable, and knowledgeable. I highly recomme More

by JB Horse Standards & Stalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madi Scicluna, Jose Torres, Danny Velasco, Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna
Dec 01, 2023 -

Folsom Buick GMC responded

We really appreciate the kind recommendation! We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 01, 2023

Relaxed and pleasant purchase,sale staff was great to deal with finance was swift and quick,will come back again More

by jeffg6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Velasco, Charles Townsend, Scott Runkle, Michael Herrera
Dec 02, 2023 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 01, 2023

Had a great service experience with Johnny. He was professional, knowledgeable and friendly. He handled everything from start to finish, excellent customer service! With employees like Johnny I More

by mdrg12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Dec 04, 2023 -

Folsom Buick GMC responded

Thanks for the great feedback! I'm very happy that Johnny was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 29, 2023

Excellent service. Great customer care. The only place I trust my car to. Thank you More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller, Ed McNanna
Nov 30, 2023 -

Folsom Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 27, 2023

The people that we met were all very friendly and not high pressure. Marty help set up the phone system in the car and did a lot of showing different aspects of how things worked. More

by Judy Young
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Neefe, Michael Kelly
Nov 29, 2023 -

Folsom Buick GMC responded

Judy, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Folsom Buick GMC satisfied. I am very appreciative of your 5-star review. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 26, 2023

Service department was pleasant and easy to work with. The waiting time as a little longer than usual, but still not a bad wait. More

by harkgogiants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Nov 28, 2023 -

Folsom Buick GMC responded

Thank you for your rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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