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Folsom Buick GMC

Folsom, CA

4.7
224 Reviews
Call Dealership (916) 400-2884
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12640 Auto Mall Cir

Folsom, CA

95630

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224 Reviews of Folsom Buick GMC

October 30, 2023

Bobby was great with my wife and I. Very relaxed, no pressure, great attitude. Same with Charles and the third gentleman who's name I can't recall. We're very pleased. We will be back! More

by smshock3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Charles Townsend
Report | Print
Nov 01, 2023 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 29, 2023

Johnny did more than expected to fix a complex/difficult software bug...much appreciated. Thank you!! More

by scottk1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston, Ed McNanna
Report | Print
Oct 31, 2023 -

Folsom Buick GMC responded

Scott, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Johnny does for Folsom Buick GMC and our customers. Hope to see you again soon! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 29, 2023

Bobby was great with a no pressure attitude. They presented all the additional options with no pressure to buy More

by RUSSELLBOHAM
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin
Report | Print
Oct 31, 2023 -

Folsom Buick GMC responded

Thank you for taking the time to write this review, Russell. I am pleased to hear that Bobby was able to provide an efficient and overall positive experience. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 29, 2023

The team was knowledgeable, prompt, and patient with all of our questions. Tyler has a great personality and was able to maintain eye contact and keep the conversation going while we waited on all the numbe More

by BOBBIE.GOODNIGHT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Sims, Charles Townsend
Report | Print
Oct 31, 2023 -

Folsom Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 28, 2023

Súper customer service. Tina takes great care of our fleet! Always timely and well completed. More

by scott@clearwatercsc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long
Report | Print
Oct 31, 2023 -

Folsom Buick GMC responded

I appreciate your input, Scott. I'm glad to hear that you are consistently impressed with the service we offer here at Folsom Buick GMC. If there is anything more I can do for you please come back and see us any time! Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 27, 2023

Great people and great service every time. Every concern addressed and solved. Thank you FBGMC! More

by Corey R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Tina Long, Dave Wheller, Ed McNanna, Michael Herrera
Report | Print
Oct 30, 2023 -

Folsom Buick GMC responded

Corey, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 27, 2023

Folsom Buick GMC dealership has always been good to me. I bough my GMC Terrain there in 2017. I've enjoyed this car very much. More

by CASUPERDAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller
Report | Print
Oct 30, 2023 -

Folsom Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 26, 2023

Number one, got an amazing deal for my cool upscale Denali! The process of leasing went smoothly. Especially liked Michael's help in finance. Very pleased and will definitely recommend your dealershi More

by info@zentnercollection.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Michael Kelly
Report | Print
Oct 27, 2023 -

Folsom Buick GMC responded

Thank you for sharing your feedback about your experience with us. I am glad to hear that you had a smooth and easy experience with us. Please let me know if there is anything else that we can assist you with. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 25, 2023

Not very proactive with communication and follow up. Small service area so it’s tight to get vehicle in and out. More

by SBTAYLOR60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Wheller, Ed McNanna, Michael Kelly, Amber Orcutt
Report | Print
Oct 26, 2023 -

Folsom Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 25, 2023

Brought my vehicle in to diagnose an engine misfire. Determined to be defective cam and lifters. I am happy with the repairs but it took a month to diagnose and complete them. Communications could hav More

by VWKOTOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Tina Long
Report | Print
Oct 26, 2023 -

Folsom Buick GMC responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered while we worked on your vehicle. We strive to provide excellent customer service, and I'm glad that this was the case for you! I will share your feedback with my team and please let me know if there's anything else we can do for you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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