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Folsom Buick GMC

Folsom, CA

4.7
223 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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223 Reviews of Folsom Buick GMC

January 04, 2022

Dave in the service department is the one reason we continue to return he is honest and trust worthy and very personable. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave in service
Jan 06, 2022 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, ckarsting@yahoo.com

June 16, 2021

Great price, no pressure and very welcoming. They held a car in high demand for us when nobody else had one available while we drove from an hour and a half away. More

by Gatlin69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett
Jun 22, 2021 -

Folsom Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Regards, ckarsting@yahoo.com

February 11, 2021

Very disatisfied with my experience. I did extensive research and proice comparisons before thinking I found the best deal on website for new Buick Encore gx. Spoke several times to Marty, sales guy to More

by plargaespada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty, Kelly, service, sales manager
Feb 16, 2021 -

Folsom Buick GMC responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 05, 2020

Bought a vehicle brand new in December. Fast forward to early June and we are taking our 1st family road trip and are just now learning that the entertainment package with the headphones and the remote con More

by dhaneyii66
Recommend Dealer
No
Employees Worked With
tanner sims
Jun 08, 2020 -

Folsom Buick GMC responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, ckarsting@yahoo.com

June 27, 2019

2018 Buick Regal TourX rear differential vibration noise Bought new 2018 Buick Regal TourX. At 300 mi noticed metallic noise and vibration coming from rear differential above 60 mph. Dealer acknowledged prob More

by Dave2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Butch
May 06, 2019

Bait and switch Bought a brand new truck from them Feb 2019, the truck had a vibration at highway speeds and one of the key fob remotes was damaged. Sales man promis More

by H.S.226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Butch
March 01, 2019

In and Out Baby!! I called and got in for a quick oil change for a mid day appt. I show up they take the truck and BAM before I even start to think do I call an Uber o More

by CSI Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service counter group
January 10, 2019

My 318,367k yelp 2002 Chevy Is my jewel My third Great Experience with the two YES senior men who knows their stuff at the service department intake desk. With their age and years of experi More

by Donman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service intake desk. Advisors.
November 30, 2018

Always treated with respect We have bought 4 vehicles from their inception in 1998. We have always been treated with respect and have never felt pressured to buy anything. The se More

by Ginclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Perry
November 30, 2018

service writers are old men and dont care about anything horrible bought a truck here went back for service they treat you like crap and don't want to warranty anything very disrespectful and made a mess of More

by you916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
butch
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