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Folsom Buick GMC

Folsom, CA

4.7
223 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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223 Reviews of Folsom Buick GMC

January 06, 2024

Great service yesterday. Exceeded expectations and very friendly. Would buy another car based on this service More

by bob@nielseninsurance.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna
Jan 09, 2024 -

Folsom Buick GMC responded

Thank you for this amazing review! I really appreciate your business, Bob. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

January 05, 2024

The service manager and service advisor Freddy were great to work with and provided a lot of solid communication and information. That is the only positive feedback I have for GMC or their vehicles. More

by JKSHARKBYTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Dave Wheller
Jan 08, 2024 -

Folsom Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

January 03, 2024

Thank you to Folsom Buick GMC for an awesome experience. Your team was so nice. Alex Zagalskiy was so knowledgeable of the products and so kind. Highly recommend. More

by aclick1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Zagalskiy
Jan 04, 2024 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 30, 2023

The staff was very welcoming. Everything was on time which I great appreciated. Sorry, I do not have the names of those who I I dealt with. More

by DEANNA1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not have the names of who I worked with.
Jan 02, 2024 -

Folsom Buick GMC responded

Thank you for this amazing review! We really appreciate your business! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 27, 2023

I contacted the internet sales manager and set up a time for me to come and purchase the truck. He was waiting for me when I arrived with the truck all ready for me. The process went smooth...just paperwo More

by JASON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gregory Braver
Dec 29, 2023 -

Folsom Buick GMC responded

Thank you for sharing your feedback with us, Jason. At Folsom Buick GMC, we strive to provide complete satisfaction for every experience and are disappointed to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to me at your earliest convenience. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 25, 2023

The team was great in my experience buying my truck. I enjoyed the "no pressure" approach and knowledge put forth. Thanks. More

by jakewilsonarts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Zagalskiy, Steve Voyez, Charles Townsend
Dec 27, 2023 -

Folsom Buick GMC responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Folsom Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 23, 2023

Extremely pleased with our experience. Knowledgeable and honest. Definitely suggest working with Marty if you are looking for a new vehicle. More

by philwonders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Neefe, Michael Kelly
Dec 26, 2023 -

Folsom Buick GMC responded

Thank you for your wonderful feedback, Phil We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 22, 2023

they got my car from the tow truck driver and worked on my car and fixed the issue More

by DAVIDV4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long
Dec 23, 2023 -

Folsom Buick GMC responded

David, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 21, 2023

I have a local dealer but make it a point to drive to Folsom for this dealership. I bought my car here. They are fair and have excellent customer service. It’s hard to find a dealer with ethics and I’m g More

by karanucd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long
Dec 22, 2023 -

Folsom Buick GMC responded

Karan, thank you for the wonderful review and for traveling to Folsom Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 20, 2023

Folsom Buick GMC is top-of-the-line in auto dealerships in Sacramento. This is my first truck and the GMC staff from sales, finance, to service are great. They ask me what they can do for me and see to it More

by RIKIHAWK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long, Ed McNanna, Michael Kelly
Dec 21, 2023 -

Folsom Buick GMC responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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