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Folsom Buick GMC

Folsom, CA

4.7
224 Reviews
Call Dealership (916) 400-2884
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12640 Auto Mall Cir

Folsom, CA

95630

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224 Reviews of Folsom Buick GMC

December 20, 2023

Folsom Buick GMC is top-of-the-line in auto dealerships in Sacramento. This is my first truck and the GMC staff from sales, finance, to service are great. They ask me what they can do for me and see to it More

by RIKIHAWK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long, Ed McNanna, Michael Kelly
Report | Print
Dec 21, 2023 -

Folsom Buick GMC responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 19, 2023

A quick polite experience. However I wasn't told the extended warrantee had a $250 deductible. Also wasn't told beforehand about the added security system adding to the cost. A More

by kdub74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin
Report | Print
Dec 20, 2023 -

Folsom Buick GMC responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

Dec 20, 2023 -

Folsom Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 18, 2023

Always very good and get me in in a timely manner. Great service and friendly More

by KANDCOACH
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Report | Print
Dec 19, 2023 -

Folsom Buick GMC responded

Thanks for this awesome review! We work hard to meet expectations like yours, and I'm happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 18, 2023

They provided a smooth process of buying and financing a vehicle from start to finish. More

by RYANREYDIWATAREYES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Braver
Report | Print
Dec 19, 2023 -

Folsom Buick GMC responded

Thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 17, 2023

I always receive great service and the employees are very nice. I was unhappy this time because of the long wait for an oil change. More

by janicefrankel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna
Report | Print
Dec 19, 2023 -

Folsom Buick GMC responded

Thanks for your great review, Janice. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this has been the case for you! Please let us know if there's anything else we can do for you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 17, 2023

Fast easy process. Everyone at this dealer was super friendly and professional. I would definitely buy from them again. Going to have it serviced here as well. Charles More

by stevenwoolery
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Koupas, Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna, Charles Townsend, Michael Kelly
Report | Print
Dec 19, 2023 -

Folsom Buick GMC responded

Thank you for sharing your feedback about your experience with us, Steven. I'm glad to hear that you had a fast and easy experience with us. Please let me know if there is anything else that I can assist you with. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 17, 2023

The customer service was amazing. Thank you I love the truck. It was just what I wanted. More

by maddazzl16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin
Report | Print
Dec 19, 2023 -

Folsom Buick GMC responded

Thank you for taking the time to share with us! The goal of the Folsom Buick GMC team is to ensure a painless and enjoyable purchasing process for each of our customers. I'm happy to read that you found what you wanted. Please remember that we're always here to assist you with any future auto needs! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 16, 2023

Very friendly, not pushy, and very helpful, We left there with smiles on our faces. More

by Kathleen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Michael Herrera
Report | Print
Dec 18, 2023 -

Folsom Buick GMC responded

Thank you for this amazing review, Kathleen! We really appreciate your business. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 15, 2023

Great Customer Service! Great Dealership. Will definitely come back. And will tell my friends and family about it. More

by GZAM72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madi Scicluna, Jose Torres, Danny Velasco, Johnny Livingston
Report | Print
Dec 18, 2023 -

Folsom Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 15, 2023

Sales staff and finance department were able to make us a deal on our 2022 Terrain. We appreciate the time that went into the purchase of our new vehicle. More

by t86612dar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Jay Dhaliwal, Charles Townsend
Report | Print
Dec 18, 2023 -

Folsom Buick GMC responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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