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Folsom Buick GMC

Folsom, CA

4.8
228 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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228 Reviews of Folsom Buick GMC

December 17, 2023

I always receive great service and the employees are very nice. I was unhappy this time because of the long wait for an oil change. More

by janicefrankel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna
Dec 19, 2023 -

Folsom Buick GMC responded

Thanks for your great review, Janice. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this has been the case for you! Please let us know if there's anything else we can do for you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 16, 2023

Very friendly, not pushy, and very helpful, We left there with smiles on our faces. More

by Kathleen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Michael Herrera
Dec 18, 2023 -

Folsom Buick GMC responded

Thank you for this amazing review, Kathleen! We really appreciate your business. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 15, 2023

Sales staff and finance department were able to make us a deal on our 2022 Terrain. We appreciate the time that went into the purchase of our new vehicle. More

by t86612dar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Jay Dhaliwal, Charles Townsend
Dec 18, 2023 -

Folsom Buick GMC responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 15, 2023

Great Customer Service! Great Dealership. Will definitely come back. And will tell my friends and family about it. More

by GZAM72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madi Scicluna, Jose Torres, Danny Velasco, Johnny Livingston
Dec 18, 2023 -

Folsom Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 14, 2023

All service reps did an excellent job of informing me and keeping the repair expectations well communicated. Excellent Experience. More

by sawyourmessage
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Tina Long
Dec 15, 2023 -

Folsom Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 14, 2023

I have to wait for my car to be serviced. The coffee was great. The TV was inop and the rumor was for a couple of days. Someone came out to play with the controls without success. Then so More

by jwseigal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler
Dec 14, 2023 -

Folsom Buick GMC responded

Thank you for the great feedback, John! I appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 13, 2023

Fantastic, professional service. I appreciate the way they do business. It's worth the drive. Thank you More

by BBURCINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting, Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna, Scott Runkle, Michael Herrera
Dec 14, 2023 -

Folsom Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 13, 2023

Good dealership Bobby is awesome he really helped me out in setting my car up before I headed out to my 3 hour drive home and so is Michael thank you for everything. More

by JANNETTENUNEZ75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Bobby Gillin, Michael Kelly
Dec 14, 2023 -

Folsom Buick GMC responded

Jannett, thank you for the wonderful review and for traveling to Folsom Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 13, 2023

John is a great service rep. So polite, informative, and professional. Your service team is always top notch! More

by marie.mccrink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna
Dec 14, 2023 -

Folsom Buick GMC responded

Marie, thank you for the awesome feedback! You're right, John is an excellent service representative and I appreciate all he does for us! I am very happy to hear that he was there to provide you with great service. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 09, 2023

Johnny was very polite. He got my truck in an out. I do all my truck services here More

by kepola3399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Dec 11, 2023 -

Folsom Buick GMC responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Johnny was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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