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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,446 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,446 reviews

April 14, 2024

I purchased what I wanted, everyone was knowledgeable and answered all questions. Great to know that customer service is still great at Folsom Lake Ford More

by TRUFF32000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gayle, Linda and Chad
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Apr 18, 2024 -

Folsom Lake Ford responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

Fantastic experience. Very professional, didn’t play games like most other dealers. Would highly recommend. More

by SECKLAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conor Herdt
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Apr 18, 2024 -

Folsom Lake Ford responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We would love to work with you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

Gary K was absolutely the best salesman ever. He took the stress out of buying and beat the offer I had from Tracy Ford Dealership. I was happy to purchase near home. More

by JANETLCSW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary K
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Apr 18, 2024 -

Folsom Lake Ford responded

Congratulations on your new vehicle, Janet. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Gary was so positive. We do our best to make sure all of our customers leave with the right vehicle and I'm glad that you're enjoying yours. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

The service manager was polite and prompt. . I highly recommend using Folsom Lake Ford to service your vehicles. More

by GLENDAKHARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Willis
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Apr 18, 2024 -

Folsom Lake Ford responded

Glenda, thank you for your kind words. We feel our service department is what makes Folsom Lake Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

Ben Chaidez the salesman I worked with was outstanding! He made the entire experience pleasant and easy, appreciated his professionalism. Very happy customer because of Ben. More

by will60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Chaidez
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Apr 18, 2024 -

Folsom Lake Ford responded

Will, I am pleased to hear that you had an excellent experience with Ben and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

Very good service and very good help, friendly and parts are very good to,thanks More

by MARCO74RODFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim veilleux
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Apr 18, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Marco! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

Sergio was great from start to finish . Very professional and got us what we wanted More

by KODA451
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio
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Apr 18, 2024 -

Folsom Lake Ford responded

Thank you so much for your feedback, Koda. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Sergio. Please let us know if we can ever help you in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

This was the last visit for my vehicle in California and James in Quick Lane went above and beyond to have a seamless transition by the trusted relationship with Folsom Lake Ford with detailed maintenance r More

by Davis C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Jim (quick lane) Jim “Z”, Gayle Blackwell (5 stars)
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Apr 18, 2024 -

Folsom Lake Ford responded

Davis, thank you so much for your feedback as well as your loyalty of the years. We appreciate building long-term customer relationships and we truly valued your business. Please feel free to drop by if you're ever in the area again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

It was easy to schedule an appointment by phone. Once at the service department Nick was very friendly and helpful. After the repair was complete Nick called and explained what was done to fix the More

by fantinofrank
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 18, 2024 -

Folsom Lake Ford responded

Thanks for your awesome review, Frank! I'm very happy to hear that Nick was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

Chuck Hubbard is the parts god. with out him I don’t know how that place would exist More

by 1FORDTECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Hubbard
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Apr 18, 2024 -

Folsom Lake Ford responded

Hello and thank you for the great feedback! Chuck is a great asset and we're thankful to have him on our team. We appreciate your business! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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