Folsom Lake Ford - Service Center

JIM keep me up to date through put the partial engine rebuild and it worked out rebuild and it worked out More

Jim was fantastic - communicative, thorough, and FAST! Lent additional help to investigate a potential problem. Lent additional help to investigate a potential problem. More

The service department was great and James explained everything that needed to be done now and in the future. everything that needed to be done now and in the future. More

Came in for an oil change. Really fast service. In and out within a hour. Rep at Quick Lane was very friendly and efficient. Thank you Really fast service. In and out within a hour. Rep at Quick Lane was very friendly and efficient. Thank you More

Our service representative, Brigitte Karen, has been providing exemplary customer service for many years. She is an excellent communicator and is always honest and straightforward with us. Her experienc providing exemplary customer service for many years. She is an excellent communicator and is always honest and straightforward with us. Her experience, professionalism and proactive approach to any and all problems is a model for all service reps. She is one of the reasons that we continue to purchase our new vehicles from Folsom Lake Ford. Cynthia and Terry More

Excellent service from Luis Legarda. He is very knowledgeable and I trust him with my car. He has a huge following of customers and I’m happy to give him a referral. He is very knowledgeable and I trust him with my car. He has a huge following of customers and I’m happy to give him a referral. More

Polite, friendly, and prompt attention we were very pleased with the service experience we received. pleased with the service experience we received. More

Quick in and out, courteous and friendly service from the quick lane service associate. Clean facilities quick lane service associate. Clean facilities More

I had been without Blue Cruise (Ford's self driving function) on my 2023 Mustang Mach-e for two months - a service bulletin for a fix was ultimately sent out by Ford after an OTA update did not materi function) on my 2023 Mustang Mach-e for two months - a service bulletin for a fix was ultimately sent out by Ford after an OTA update did not materialize. Went to another dealer first and was told I would have to wait over six weeks for an appointment. Immediately went to Folsom Lake Ford and was given a more reasonable 11 day out appointment. After scheduling the appointment, I talked to service writer, Dave Laughlin, he said he would be in that Saturday (only two days out) and so would a mechanic that deals with their electric vehicles. Came back 2 days later and had the service done - problem fixed. Really appreciate the extra effort on Dave's part and the dealer's ability to get me in sooner, More

Jay was very helpful with handling my recalls for my Mach e. Thank you Jay e. Thank you Jay More