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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,566 Reviews

1,566 Reviews of Folsom Lake Ford - Service Center

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February 29, 2024

Great service by Jim Zerkovich and team Lots of communication and follow up and fulfillment of service More

by OASISCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Zurchovic
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Mar 06, 2024 -

Folsom Lake Ford responded

We sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Wonderful service! James at the service desk was incredible! Service was awesome & timely, my Ranger was nice & clean when finished. More

by NANCYKOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Mar 06, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this great review, Nancy. It's wonderful to hear that James and our team were able to provide you with a wonderful service experience! I really appreciate this feedback and will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 28, 2024

I have had the pleasure of using Folsom Ford on many occasions and I can not say enough about how professional, friendly, and kind Brigitte and James are. This Dealership really is a Diamond in the rou More

by VICKI19
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen
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Mar 05, 2024 -

Folsom Lake Ford responded

Thank you for the amazing five-star rating, Vicki! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 28, 2024

Always takes care of my vehicle! Good communication, great staff. Appreciate the good service from the team. More

by brittbloodworth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ford
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Mar 05, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 28, 2024

I was able to get my vehicle in and out in two hours. I have been very happy with Folsom Lake Ford since we bought this vehicle. More

by JOHNHUNT49ERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Mar 05, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience, John! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

James Willis was very personable and professional. All my work was done to my complete satisfaction. More

by CLSGOBLUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Mar 04, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

James is such an asset to your team. He’s always upbeat and helpful. He even made sure to fix the tv in the waiting room. More

by natashasp
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

James was super helpful and took care of all my requests really well. Had the 60K Servicing and my car is in great shape. James is really thorough and even helped me figure out some tricks with my radio s More

by camcelhany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Mar 04, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

Jim L. was great!! Service Scott Berry #1 Scott Berry JR #1 Every time I go to Folsom Lake Ford I love all the key people> Even Jr Peterson More

by DOUG.DOBLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review, Doug! I'm delighted to hear that you had a positive experience with Jim. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 27, 2024

Dan McGuire and his team at the Folsom Lake Ford Commercial repair shop were awesome once again. I have said this before, Ford needs to carbon copy the business model of this location. They do a ver More

by NCALABS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McGuire
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Mar 04, 2024 -

Folsom Lake Ford responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Dan and our team here at Folsom Lake Ford provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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